Job Title: Emergency Department and Urgent Care Nurse Manager
Job Summary: Provides supervision, management, and leadership of Emergency Department and Urgent Care services and staff. Demonstrates critical thinking skills, ability to provide and delegate activities to staff based on operational need to deliver care in a safe and efficient manner while maximizing positive patient outcomes.
Reports To: Director, Outpatient Services
Salary Range: (Exempt): $82,000 to $145,000 (salary range is intentionally broad as pay will be determined based on qualifications, experience and eligibility for bonuses)
Essential Job Functions:
- Provides daily leadership and direction to ensure clinical care is delivered promptly, safely, and effectively.
- Oversees department quality improvement initiatives and staff education programs.
- Facilitates clear and consistent communication across departments and within the team to ensure alignment with organizational goals. Acts as a liaison with medical staff, leadership, and external vendors as needed.
- Develops and maintains the department’s staffing plan, including self-coverage. Monitors staffing levels, overtime, and resource utilization.
- Offers coaching, education, mediation, counseling, and mentoring to support staff development and performance.
- Manages direct reports, including recruitment, onboarding, orientation, regular rounding, competency assessments, professional development, and performance evaluations (quarterly and annually).
- Participates in employee disciplinary processes, including the creation of performance improvement plans and terminations, in collaboration with the Director, Senior Leadership, and Human Resources.
- Supports new employee onboarding through interviews, orientation sessions, and initial training.
- Regularly attends hospital leadership meetings and participates in strategic discussions as required.
- Manages departmental resources—human, financial, material, and systemic—to achieve operational goals and maintain daily functionality.
- Demonstrates integrity, embraces new challenges, and fosters high levels of associate engagement.
- Promotes a positive and inclusive work environment through visible leadership and consistent support for staff and customer needs. Encourages ongoing professional growth through evidence-based practice and continuing education.
Clinical
- Utilizes the nursing process to provide quality patient care according to established standards of care which includes planning, implementing, evaluating, and adjusting plan of care, and discharge planning based on expected patient outcomes.
- Admits, transfers, and discharges patients.
- Completes ongoing patient assessment and documents according to policy.
- Completes nursing assessment as appropriate for the patient’s condition and within established time frames per guidelines.
- Develops patient plan of care to include patient problems, goals, evaluations, and interventions.
- Reports symptoms and significant changes in patient’s condition to appropriate personnel and in timely manner
- Assesses, collaborates, and coordinates patient’s discharge planning needs and readiness for discharge with other members of the care team.
- Demonstrates appropriate application of age specific standards, policies and procedures and guidelines in caring for pediatric, adolescent, adult, and geriatric patients.
- Collaborates with physicians and other members of the multidisciplinary healthcare team in formal and informal teaching of patients and/or family about his or her disease process and wellness promotion plan and discharge planning.
- Demonstrates an awareness and relevance of research in nursing. Evaluates practices to identify areas for improvement or opportunities for research.
Additional Duties
- Other duties as assigned.
- Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.
Minimum Requirements
Education: Graduation from an accredited school of nursing. Bachelor of Science in Nursing is preferred. Current state license as a registered nurse; current CPR certification; ACLS, PALS or TNCC certifications per policy.
Experience: Previous experience as an RN in related care area preferred.
Physical Requirements
This position requires lifting, carrying, pushing, and/or pulling up to fifty (50)+ pounds while administering care to patients. Stooping, kneeling and/or crouching daily in delivery of patient care. Standing and walking for more than five (5) hours per day; running occasionally in responding to patient care emergencies.
Working Conditions/Environmental Exposures
Environmental hazards such as chemicals, solvents, needles, needle containers, sharps, blood, body fluids, various infectious/communicable diseases, infectious medical waste, radiation, and/or radioactive materials and/or radioactive waste, proximity to moving mechanical parts. Protective clothing/equipment may be necessary.
ASH IMMUNIZATIONS AND VACCINATIONS REQUIREMENTS – Aligns with CDC’s Advisory Committee on Immunization Practices (ACIP) for Healthcare Personnel
- Hepatitis B- Lab evidence of immunity (titer) to Hepatitis B or three doses Hep B vaccine at appropriate intervals
- Influenza- documentation of current seasonal flu vaccine (mandatory from November 1st through March 31st each year)
- Measles, Mumps, and Rubella - Lab evidence of immunity (titer) to Measles, Mumps, and Rubella or 2 doses of MMR Vaccination
- Varicella (chickenpox) - Lab evidence of immunity (titer) to Varicella or 2 doses of Varicella Vaccine
- Tetanus, diphtheria, pertussis (Tdap) - documented proof of immunization
- Tuberculosis Screening - Documentation of a two-step TB skin test within the past year OR lab verification of a negative TB Gold or T-Spot tuberculin test within the past 6 months
- VACCINE RECORDS OR EVIDENCE OF IMMUNITY ARE REQUIRED PRIOR TO 1ST DAY OF SCHEDULED WORK
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
