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IT Support Technician

Stephenson Wholesale
Durant, OK

Apply Now

Job Details

Full-time
8 days ago

Qualifications

Customer communication

Full Job Description

IT Support Technician

FLSA Status: Non-Exempt — Reports to: Director of Information Technology

The IT Support Technician is a detail-oriented and knowledgeable team member responsible for maintaining and troubleshooting the company’s computer systems and network infrastructure. This position ensures that all users have reliable access to necessary technological resources and helps resolve any technical issues that arise.

Essential Functions:

Support and maintain computer hardware, including desktops, laptops, and peripherals.
Install, configure, and update software applications and operating systems.
Monitor and manage network performance, ensuring stable and secure connectivity for all users.
Troubleshoot and resolve issues related to both local area networks (LANs) and wide area networks (WANs).
Maintain accurate records of repairs, upgrades, and support interactions.
Collaborate with the Director of IT to implement new technologies and improve existing systems.
Implement and enforce cybersecurity best practices to protect company data and systems.

Qualifications:

At least 2 years’ experience in computer and network support, or a related IT role or
Bachelor’s degree in computer science or IT; alternatively Comp TIA A+ or Comp TIA Network +
Familiarity with networking protocols (e.g., TCP/IP) and equipment (e.g., routers, switches).

Knowledge, Skills, and Abilities:

Ability to communicate effectively, both oral and written on a technical level as well as communicating technical concepts to non-technical users
Ability to work effectively in a team environment
Ability to read and interpret technical data
Strong diagnostic and problem-solving skills to handle a diverse range of issues
Good time-management skills.
Skilled in excellent customer service and communication
Excellent technical knowledge of network and PC hardware, including Microsoft platform
Working knowledge of email systems, computer hardware, and peripherals
Ability to lift up to 75 lbs.

The job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Brand: Stephenson Wholesale
Address: 230 S 22nd Ave Durant, OK - 74702
Property Description: 10 - 22nd Ave - Durant, OK
Property Number: 10

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