Top 484 Support analyst Jobs in Durham, Nc

IT Service Desk Analyst (BHJOB1435_35666)
Astyra Corporation —Raleigh, NC
- $40 - $45 an hour
- Contract
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
TECHNOLOGY SUPPORT ANALYST
Durham County —Durham, NC
- $59,879 - $101,722 a year
- Full-time
- Computer Science
- System design
- Mid-level
10h
ServiceNow Jr. Technical Functional Analyst
MetLife —Cary, NC
- $50,000 - $75,000 a year
- Email
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
10d
Support Analyst
Abrigo —Raleigh, NC
- Full-time
- Remote
- Mid-level
- Finance
- Bachelor's degree
- Health savings account
- Health insurance
Energy Analyst (Data Support)
Honeywell —Raleigh, NC
- $72,600 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Card & Reimbursement Analyst
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $52,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- University
- Bachelor's degree
- Health insurance
- Retirement plan
6d
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
Client Support Desk Analyst
defi AUTO LLC —Raleigh, NC
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
Network Operations Analyst
Koniag Government Services —Durham, NC
- $30 - $39 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Health insurance
12d
Psychometric Analyst
AICPA-CIMA —Durham, NC
- $70,000 - $80,000 a year
- Email
- Remote
- Computer Science
- Mid-level
- Math
- Health insurance
- Paid time off
ServiceNow Technical Functional Analyst
MetLife —Cary, NC
- $65,000 - $87,000 a year
- Email
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Disability insurance
11d
Disability Analyst
State of North Carolina - Health & Human Services —Wake County, NC
- $39,671 - $72,113 a year
- 8 hour shift
- Hybrid work
- 18 years or older
- High school
- Customer service
- Free parking
- Paid parental leave
System Support Analyst II
Victra - Verizon Wireless Premium Retailer —Durham, NC
- Weekends as needed
- Research
- Mid-level
- Office
- Paid training
- Dental insurance
Quick Apply
12d
Business Technology Analyst
AICPA-CIMA —Durham, NC
- $80,000 - $120,000 a year
- Email
- Hybrid work
- Computer Science
- Salesforce
- Mid-level
- Health insurance
- Paid time off
Business Analyst
State of North Carolina - State Budget & Management —Wake County, NC
- $35 - $48 an hour
- Part-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply
Business Services Analyst
City of Durham —Durham, NC
- $68,038 - $105,466 a year
- Multiple hires
- Hybrid work
- Computer science
- Computer Science
- Research
- Paid holidays
- Disability insurance
HOUSING DATA ANALYST
Town of Chapel Hill, NC —Chapel Hill, NC
- Weekends as needed
- Microsoft Outlook
- Writing skills
- System design
- Free parking
- Paid parental leave
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance
Research Analyst
University of North Carolina at Chapel Hill —Chapel Hill, NC
- Full-time
- Mid-level
- Master's degree
- Analysis skills
- Health insurance
- Retirement plan
5d

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IT Service Desk Analyst (BHJOB1435_35666)

Astyra Corporation -
Raleigh, NC

Quick Apply

Job Details

Contract
$40 - $45 an hour
6 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Client relationship management
Network troubleshooting
Customer relationship building
Technical documentation
Incident management software
Research
Windows
IT infrastructure
Internal employee customer service
Desktop (troubleshooting support)
Network protocols
Customer engagement
Mainframe
Desktop applications
ServiceNow
Web applications
Technical writing experience within technology
Technical Proficiency
Peripheral hardware support
Ticketing system technical support

Full Job Description

IT Service Desk Analyst
*This is an onsite position.
*Local to the Raleigh, NC area, only, please.

Description:

Our client is seeking a Mid-Level Specialist resource for a 12-month engagement to work with the Service Desk Team.
The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.

Responsibilities:

Serves as a technical resource on all of the client’s standard desktop applications to 10,000 computer users.
Provides an understanding and knowledge of applications serving as a strong base for technical expertise in client products and programs.
Ability to work independently to analyze customers’ needs and resolve technical problems, manage time to meet schedules, prioritize tasks according to customer needs, communicate highly technical information to non-technical users, troubleshoot hardware and software problems involving local area networks and personal computer systems, manage critical incidents, identify problems, make necessary corrections and/or assist others with resolutions.
Supports end user password resets.
Instructs users via phone and/or email on the basic functionality of desktop applications.
Follows detailed procedures while making recommendations for routine problem solutions.
Takes calls from end users verifying their identity demographics and communicating effectively to understand their request.
Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues.
Distributes Agency-wide email communications and notices related to technology issues.
Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
Provides updates on work progress to the customer and others using call tracking system. Has significant technical knowledge and serves as a resource for others to help solve complex problems.
Skilled in different types of computer hardware software peripherals and components networking protocols and communications. Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues researches and makes suggestions for technical solutions to solve current and future problems.
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations with user file server data storage network reservations, data restores various account creations and modifications, AD, email, NCID, CITRIX etc..
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management –
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas –
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
This documentation is to be used by team members for operational standards of daily work.
This documentation will also be used in accordance with Operational Level Agreements IT internal and Service Level Agreements IT external.
All documentation should be reviewed annually.
System Security –
It is the responsibility of all Technical Services Staff to be aware of the client agency and ITS security policies as well as the security issues directly affecting the systems and technology for which this position is directly involved.
This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access alteration destruction or usage in a manner inconsistent with covered IT Security Policies and standards.

Required Skills/Knowledge/Experience:

Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware, Required 3 Years
Ability to identify trends and makes suggestions for technical modifications to solve future problems., Required 3 Years
Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction., Required 3 Years
Ability to document solutions that solve client problems and clearly presents these solutions., Required 3 Years
Analysis of technical and user documentation for technical assistance and support., Required 3 Years
Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters., Required 3 Years
Demonstrates a customer orientation and effectively communicates verbally and in writing., Required 3 Years
Demonstrates initiative in solving problems associated with projects and daily work. , Required 3 Years
Demonstrates knowledge and a working experience with ServiceNow call tracking system., Required 3 Years

Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!

#ASTIT

Job Type: Contract

Pay: $40.00 - $45.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Application Question(s):

Are you a U.S. Citizen or Permanent Resident?

Experience:

Windows troubleshooting: 2 years (Required)
network connectivity troubleshooting: 2 years (Required)
mainframe: 2 years (Required)
web-based apps: 2 years (Required)
Service Desk: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

support analyst jobs in durham, nc

IT Service Desk Analyst (BHJOB1435_35666)

TECHNOLOGY SUPPORT ANALYST

ServiceNow Jr. Technical Functional Analyst

Support Analyst

Energy Analyst (Data Support)

Card & Reimbursement Analyst

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Client Support Desk Analyst

Network Operations Analyst

Psychometric Analyst

ServiceNow Technical Functional Analyst

Disability Analyst

System Support Analyst II

Business Technology Analyst

Business Analyst

Application/Production Support Help Desk Analyst - Durham NC/On-Site

Business Services Analyst

HOUSING DATA ANALYST

IT Analyst

Research Analyst

I want to receive the latest job alert for support analyst in durham, nc

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