Top 221 Technical support Jobs in Durham, Nc

Service Desk Specialist
Software Technology Inc —Raleigh, NC
- Full-time
- Research
- Mid-level
- Office
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IT Specialist
Triangle Home Services LLC —Apex, NC
- $22 - $26 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
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Community Solutions Central Operations Specialist I
SPECTRUM —Morrisville, NC
- $22.30 - $40.80 an hour
- Weekends as needed
- Data analysis skills
- English
- Mid-level
- Opportunities for advancement
1d
IT Help Desk Technician – Level 1 SkillBridge Fellow
Divers Alert Network (DAN) —Durham, NC
- Full-time
- Organizational skills
- Communication skills
- Entry level
Technical Support Engineer
NetApp —Morrisville, NC
- $79,050 - $117,700 a year
- Computer science
- Computer Science
- Bachelor of Science
- Employee stock purchase plan
- Health insurance
8d
Entry Level Technician
Custom Computer Specialists —Raleigh, NC
- $42,000 - $52,000 a year
- Full-time
- Computer literacy
- Office
- No degree
- Work from home
Quick Apply
12d
Technology Support Analyst
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $49,611 - $51,500 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Retirement plan
4d
Technical Support Specialist
XceedIT, Inc. —Raleigh, NC
- $45,000 - $65,000 a year
- Full-time
- Windows
- Driver's License
- Travel
- Paid training
- Disability insurance
IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)
Ampere Computing —Durham, NC
- $37.98 - $57.21 an hour
- Temporary
- Computer Science
- Inventory management
- Mid-level
Desktop Support Level 2
Americas Technician Services —Raleigh, NC
- $25.00 - $38.50 an hour
- Urgently hiring
- Mid-level
- Windows
- Microsoft Office
Quick Apply
Customer Support Analyst - Student Information Systems
Wake County Public School System —Cary, NC
- Weekends as needed
- Office
- Windows
- High school diploma or GED
Service Desk Analyst
SDQ LLC —Morrisville, NC
- $22 - $24 an hour
- Contract
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
Quick Apply
NC Help Desk Support Technician (Field/Onsite)
Volunteers of America Chesapeake and Carolinas —Durham, NC
- $25.50 an hour
- Full-time
- Bilingual
- Computer Science
- Up to 50% travel
Quick Apply
Technical Specialist
Spectrum —Morrisville, NC
- Full-time
- Computer science
- Computer Science
- Residential
- Opportunities for advancement
1d
Technical Customer Support
Grover Gaming —Raleigh, NC
- Full-time
- Mid-level
- Office
- Windows
- Opportunities for advancement
11d
LMS Support Analyst (Full-Time, Temporary)
Wake Technical Community College —Raleigh, NC
- $6,325 a month
- Temporary
- Mid-level
- Analysis skills
- 1 year
2d
IT Support Specialist
Vulcan Elements —Durham, NC
- Mid-level
- Office
- Windows
Quick Apply
Analyst, IT Data Center Operations - Weekend Nights - Durham
Dell Technologies —Durham, NC
- $64,770 - $84,800 a year
- Weekends as needed
- 5 years
- Senior level
Service Desk or Helpdesk
HCL America Inc —Cary, NC
- Full-time
- Google Workspace
- Computer Science
- Bachelor of Science
Quick Apply
Helpdesk Technician I
Valeris, Inc. —Raleigh, NC
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
10d

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Service Desk Specialist

Software Technology Inc -
Raleigh, NC

Quick Apply

Job Details

Full-time

Qualifications

Project reporting
Customer communication
Data storage
Customer relationship building
Email customer support
Technical support via phone
IT user and group management
Project management experience in technology
IT operations
Team leadership
Technical documentation
Incident report management
Incident management software
Security policy Implementation (information security management)
Research
Mid-level
User training (technical support)
Phone call screening
Managing clients in a customer support role
IT infrastructure
Technical solutions implementation
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Industry trends
Data Security (Data management)
Incident management operations support
Network protocols
Customer engagement
Mentoring

Full Job Description

Job title: NCDOT - Technical Specialist- Junior (741308)

Location: Century Center, Raleigh NC

Duration: 7+ Months

***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. The candidate will need to come onsite the first day for training.
** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis.
** DOT WILL NOT ship their equipment. Candidate will be required to use his/her own equipment until he/she is working onsite full time.

The NC DIT-Transportation is seeking a Mid-Level Specialist resource for an engagement to work with the Service Desk Team. The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Serves as a technical resource on all of NCDOT's standard desktop applications to 10,000+ computer users. Provides an understanding and knowledge of applications serving as a strong base for technical expertise in NCDOT products and programs. Ability to work independently to analyze customer's needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions. Supports end user password resets. Instructs users via phone and/or email on the basic functionality of desktop applications. Follows detailed procedures while making recommendations for routine problem solutions. Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request. Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues. Distributes Agency-wide email communications and notices related to technology issues.

Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Provides updates on work progress to the customer and others using call tracking system. Has significant technical knowledge and serves as a resource for others to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.

System Security -
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

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Refine Your Search

technical support jobs in durham, nc

Service Desk Specialist

IT Specialist

Community Solutions Central Operations Specialist I

IT Help Desk Technician – Level 1 SkillBridge Fellow

Technical Support Engineer

Entry Level Technician

Technology Support Analyst

Technical Support Specialist

IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)

Desktop Support Level 2

Customer Support Analyst - Student Information Systems

Service Desk Analyst

NC Help Desk Support Technician (Field/Onsite)

Technical Specialist

Technical Customer Support

LMS Support Analyst (Full-Time, Temporary)

IT Support Specialist

Analyst, IT Data Center Operations - Weekend Nights - Durham

Service Desk or Helpdesk

Helpdesk Technician I

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