Top 549 customer service representative Jobs in durham nc

Call Center Manager
Sports Endeavors —Hillsborough, NC
- Full-time
- 5 years
- Experience equivalent to degree accepted
- Business Administration
Quick Apply
Title Insurance Client Solutions Manager
Investors Title Insurance Company —Chapel Hill, NC
- Full-time
- Hybrid work
- Mid-level
- Residential
- Travel
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Raleigh, NC
- From $18.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Member Services Insurance Specialist
State Employees Association of North Carolina —Raleigh, NC
- $45,150 - $47,000 a year
- 8 hour shift
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
14d
Sales Support
Capital Investment Companies —Raleigh, NC
- $45,000 - $55,000 a year
- Full-time
- Sales
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Support I, Customs Compliance
Magaya Corporation —Durham, NC
- $19 - $22 an hour
- Full-time
- Remote
- Computer literacy
- Research
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
5d
Customer Service Associate
Walgreens —Durham, NC
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
7d
Customer Service Associate - Temporary
Walgreens —Durham, NC
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Service Representative
ThompsonGas LLC —Durham, NC
- $19 - $21 an hour
- Weekends as needed
- Pass drug screening
- Mid-level
- Office
- Paid parental leave
- Disability insurance
Quick Apply
Customer Service Representative Bilingual Preferred
PLS —Durham, NC
- Weekends as needed
- Fair chance
- Financial services
- In-person
- Health insurance
- Dental insurance
Quick Apply
Overnight Customer Service Representative
PLS —Durham, NC
- Weekends as needed
- Fair chance
- Financial services
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Support Representative
Streamline Services Inc —Durham, NC
- $17 - $20 an hour
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Durham, NC
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
7d
Customer Service Associate I
Family Dollar —Durham, NC
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Service Associate I
Dollar Tree —Durham, NC
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Scheduling/Customer Service Representative (Temporary) - UNCH Laboratory Eastowne
UNC Health —Chapel Hill, NC
- $18.84 - $26.77 an hour
- Temporary
- Hospital
- Basic math
- HIPAA
Part-Time Customer Service Representative
Animal Protection Society of Durham —Durham, NC
- $18 - $19 an hour
- Part-time
- Bilingual
- High school diploma or GED
- In-person
Quick Apply
2d
Part-Time Customer Service Representative
TWO MEN AND A TRUCK® —Mebane, NC
- $19 - $21 an hour
- Part-time
- Background check
- Computer literacy
- Basic math
- Paid training
Quick Apply
13d
Customer Service Representative - UniFirst
UniFirst —Durham, NC
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Profit sharing
- Health insurance
Customer Service Rep
NATIONAL FINANCE COMPANY (NFC) —Durham, NC
- $14 - $16 an hour
- Overtime
- Office
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance

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Call Center Manager

Sports Endeavors -
Hillsborough, NC

Quick Apply

Job Details

Full-time

Qualifications

Performance dashboard reports
Managing teams in a customer support role
Coaching
Resource planning methods
Staff scheduling
Team scheduling
Metrics Reporting
Frontline customer support management
Reporting and dashboarding tools
Inclusive leadership practices
Team development
Quality performance measurement
Telephone systems
Capacity planning
Call center management
Team building

Full Job Description

Manager, Contact Center
Location: Hillsborough, NC (On-Site)

About Sports Endeavors
Since 1984, Sports Endeavors has been the leader in providing sports gear to players, teams, and fans around the world. We have grown through our brand retail websites and catalogs into one of the most recognized names in the industry.
Our Contact Center team operates on a simple but powerful belief: team members come first. When we invest in our people, our people invest in our customers. That philosophy drives everything from how we coach to how we measure success, and it is the foundation of the legendary service experience we deliver every day.
This is not a role for someone who manages from a distance. We are looking for a hands-on leader who energizes the floor, holds the standard, and builds the kind of team culture that performs under pressure, especially when peak season arrives and the stakes are at their highest.

Position Overview
The Manager, Contact Center is the operational heartbeat of our assisted service team. This is a people-first leadership role responsible for the day-to-day performance, culture, and execution of our phone and email contact center. You will manage supervisors and an agent population that scales from 35 to 90 during peak season.
This role works in close partnership with the Director of Customer Experience & PMO, who owns CX strategy, experience standards, and technology. The Manager, Contact Center translates that strategy into daily operational reality, making sure the floor is staffed, performing, and consistently delivering the legendary service experience Sports Endeavors is known for.
The right candidate leads with presence, coaches with intention, and takes real satisfaction in building a team that executes at a high level, shift after shift and season after season.

Key Responsibilities
People Leadership & Supervisor Development

Lead, coach, and develop supervisors through weekly one-on-ones, structured feedback, and performance reviews.
Build a high-accountability, team-first culture grounded in consistency, fairness, and trust.
Champion a non-biased, equitable work environment where every team member is set up to succeed.
Own agent and supervisor performance management from end to end, including recognition programs, corrective action, and performance improvement plans.
Model the behaviors you expect. This team takes its cues from how leadership shows up on the floor.

Daily Operations & Floor Management

Own day-of operational decisions including staffing adjustments, queue management, and real-time issue resolution.
Serve as the primary escalation point for supervisors handling complex customer, fraud, and order management situations.
Maintain operational readiness across phone and email channels, making sure SLAs and quality targets are met consistently.
Partner with Workforce Management on scheduling, overtime approvals, attrition monitoring, and capacity planning.
Keep a close eye on contact drivers across fraud, payments, and order management, and surface emerging trends to leadership.

Seasonal & Peak Readiness

Lead peak season operational planning including staffing ramp, training readiness, and floor execution.
Partner with HR and recruiting seasonal hiring classes and own new hire readiness alongside training leads.
Make sure the team can scale from 35 to 90-plus agents without losing quality or service consistency.
When peak arrives, this role is on the floor leading from the front.

Performance Management & Reporting

Conduct weekly performance reviews at both the agent and supervisor level and drive action plans where gaps exist.
Maintain and deliver the daily operations report and build your supervisors' ability to use performance data in their own coaching.
Monitor key metrics including SLA, CSAT, QA, FCR, and cost per contact, and take action when targets are at risk.
Partner with the CX Director on KPI target-setting and QA program execution and bring those standards to life in daily coaching conversations.

Cross-Functional Partnership

Represent the contact center in cross-functional conversations and bring an operational perspective to the table.
Partner with Order Management, Fraud, and Payments teams on policy alignment and escalation resolution.
Share ground-level insight with the CX Director on what agents are hearing and what customers are experiencing, so that feedback can shape strategic priorities.

Qualifications
Required

5 or more years of contact center experience, including at least 3 years in a management role with direct oversight of supervisors.
Proven experience scaling teams through peak, seasonal, or high-volume surge periods.
Solid workforce management skills including scheduling, capacity planning, real-time adherence, and overtime management.
Experience owning a quality assurance program, including scoring frameworks, coaching integration, and continuous improvement.
Hands-on experience with an enterprise CCaaS telephony platform.
Strong coaching instincts and a track record of developing supervisors and building team accountability.
Comfortable working with dashboards, scorecards, and reporting tools to drive performance decisions.
Able to work on-site in Hillsborough. This is a floor-first leadership role.
Committed to building a fair, equitable, and inclusive team environment.

Strongly Preferred

Experience managing multiple channel operations at the same time.
Background in sports, retail, or e-commerce contact center environments.
Familiarity with workforce management and QA platforms.
CRM case management experience including ticketing, workflow, and SLA tracking.
Familiarity with AI-assisted contact center platforms and a track record of adopting new technology quickly
Business Administration or other relevant degree, or equivalent work experience.

What Makes Someone Successful in this Role
The right person for this role genuinely believes that team members come first. When you invest in your people, your people invest in your customers. That is not a slogan here. It is how we operate, and the Contact Center Manager is one of its most important champions.

They lead with presence. They are on the floor, visible, and known to their team. They hold standards without eroding trust, and they invest in their supervisors' growth because a strong supervisor bench is how the floor performs when it matters most.

They are just as comfortable pulling a report as they are running a coaching session. They find meaning in execution, in consistency, and in building a team that delivers legendary service not just during peak season, but every single day.

Quick Apply

Refine Your Search

customer service representative jobs in durham nc

Call Center Manager

Title Insurance Client Solutions Manager

Bilingual Customer Service Specialist (Spanish)

Member Services Insurance Specialist

Sales Support

Customer Support I, Customs Compliance

Customer Service Associate

Customer Service Associate - Temporary

Customer Service Representative

Customer Service Representative Bilingual Preferred

Overnight Customer Service Representative

Customer Support Representative

Pharmacy Customer Service Associate

Customer Service Associate I

Customer Service Associate I

Scheduling/Customer Service Representative (Temporary) - UNCH Laboratory Eastowne

Part-Time Customer Service Representative

Part-Time Customer Service Representative

Customer Service Representative - UniFirst

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