Purpose: The Fiber Technician I is responsible for performing all aspects of fiber optic network maintenance and support for customer facilities, including ILA huts, buried, and aerial fiber. This entry-level technician role focuses on the installation, splicing, troubleshooting, and maintenance of outside plant (OSP) fiber infrastructure to ensure reliable network performance and service delivery.
- Splice fiber optic cables, including both loose tube and ribbon cables, as well as high-count ribbon fiber (864 count or higher).
- Construct and seal splice cases and fiber termination panels in accordance with company standards.
• Troubleshoot and repair fiber optic network issues to resolve signal degradation or outages. • Perform routine maintenance and emergency repairs for ILA sites, including battery testing, fiber testing, and alarm response.
- Operate and understand technical equipment such as OTDRs, power meters, fusion splicers, and related testing devices.
- Accurately read and interpret work prints, splice diagrams, fiber maps, and existing documentation in the field.
- Conduct fiber testing, analyze test results, and provide timely reports to the office team.
- Install and dress fiber optic cabling, ensuring proper routing and adherence to safety standards.
- Perform fiber locates for company and customer-owned infrastructure.
- Assist with troubleshooting and repairing customer dark and lit fiber services.
- Lift, manipulate, and install splice enclosures and related OSP hardware and equipment.
- Respond to emergency fiber outages as part of the on-call rotation.
- Operate aerial lifts or bucket trucks for aerial fiber installation and maintenance.
- Exhibit and uphold company safety values and ensure worksite compliance with all safety protocols.
Key Measures / Key Performance Indicators:
- Completion of scheduled maintenance tasks and emergency repairs within SLA timelines.
- Accuracy and completeness of splice records, test documentation, and reporting.
- Customer satisfaction ratings and quality of fiber installations.
- Adherence to safety procedures and zero preventable safety incidents.
- On-time response to fiber outages and successful resolution within performance standards.
Education:
High school diploma or GED required.
Experience:
- 1+ year of experience in fiber optic installation, splicing, testing, or maintenance preferred but not required.
- Experience operating fiber testing and splicing equipment (e.g., OTDR, power meters, fusion splicers) is a plus.
- Valid driver’s license
Exposure
- Internal: Engineering and Design teams, Network Operations Center (NOC), Construction, Project Management, and Field Operations personnel.
- External: Customers, vendors, utility companies, and local permitting or inspection authorities during site visits or maintenance activities.
Factors critical to success at ITG Communications for this position:
- Technical Expertise: Demonstrates strong knowledge of fiber optic systems, splicing techniques, and diagnostic tools to ensure accurate installation and reliable network performance.
- Safety & Reliability: Consistently follows safety protocols, identifies potential hazards, and responds quickly and effectively to outages or maintenance needs.
- Communication & Collaboration: Communicates clearly with internal teams, customers, and stakeholders while working collaboratively to resolve issues and achieve project goals.
- High attention to detail and dedication to service excellence.
Physical Requirements:
- Ability to lift and carry up to 50 lbs.
- Work involves standing, climbing, bending, and working in outdoor environments in all weather conditions.
- Comfortable working at heights and in confined spaces.
- Must be able to operate bucket trucks, aerial lifts, and other field equipment.
- Travel required to various job sites, including overnight stays as needed.
ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
