Top 29 Service desk analyst Jobs in Durham Nc

Technology Support Analyst
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $49,611 - $51,500 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Retirement plan
2d
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
Service Desk Analyst
SDQ LLC —Morrisville, NC
- $22 - $24 an hour
- Contract
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
Quick Apply
Customer Support Analyst - Student Information Systems
Wake County Public School System —Cary, NC
- Weekends as needed
- Office
- Windows
- High school diploma or GED
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply
Senior Service Support Analyst [Must have NCID Admin] - Raleigh, NC/On-Site
Software Technology Inc —Raleigh, NC
- Weekends as needed
- Computer literacy
- Writing skills
- Research
Quick Apply
Epic Professional Billing (PB) Analyst
Dynamic Computing Services —Durham, NC
- $80,000 - $95,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- 4 years
- Health savings account
- Health insurance
LMS Support Analyst (Full-Time, Temporary)
Wake Technical Community College —Raleigh, NC
- $6,325 a month
- Temporary
- Mid-level
- Analysis skills
- 1 year
19h
Application Analyst -Level 1 or 2 - Optime, Anesthesia, Perioperative Clinical
Duke Health —Durham, NC
- Full-time
- Remote
- Computer Science
- System design
- Mid-level
- Opportunities for advancement
1d
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance
Service Desk Analyst (French Language)
Noblesoft Technologies Inc —Morrisville, NC
- $17 - $18 an hour
- Contract
- Office
- Windows
- In-person
Quick Apply
14h
IT Analyst
LINDER INDUSTRIAL MACHINERY COMPANY —Raleigh, NC
- Monday to Friday
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
9d
desktop support
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
Quick Apply
Application Analyst - Ambulatory Solutions
Duke Health —Durham, NC
- Full-time
- System design
- Mid-level
- Bachelor's degree
- Opportunities for advancement
11h
Application Analyst - Maestro Care Concierge Level 2
Duke Health —Durham, NC
- Full-time
- Writing skills
- System design
- Mid-level
- Opportunities for advancement
Instructional Support Technician - Telecommunications Analyst
Wake County Public School System —Cary, NC
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
Field Support Specialist
Software Technology Inc —Raleigh, NC
- Customer service
- Mid-level
- In-person
Quick Apply
Manager, Project Development
Railinc Corp —Cary, NC
- Microsoft Word
- Microsoft Excel
- Computer Science
Quick Apply

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Technology Support Analyst

University of North Carolina at Chapel Hill -
Chapel Hill, NC

Apply Now

Job Details

Full-time
$49,611 - $51,500 a year
2 days ago

Benefits

Health insurance
Retirement plan

Qualifications

Live chat
Email customer support
Technical support via phone
Computer Science
Mid-level
Windows
Bachelor's degree in engineering
Internal employee customer service
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Customer relationship management (CRM) systems (technically supported)
Customer engagement
Computer Engineering
Computer networking
MFA
macOS
Experience at colleges/universities
1 year
Technical support via email
Associate's degree
Bachelor's degree in computer science
IT department experience
Client interaction via phone calls
Information Technology
University experience
VPN

Full Job Description

Posting Information

Department

ITS - Customer Experience-607000

Career Area

Information Technology

Is this an internal only recruitment?

Posting Open Date

07/22/2026

Application Deadline

08/03/2026

Position Type

Permanent Staff (SHRA)

Position Title

Technology Support Analyst - Contributing

Salary Grade Equivalent

DT05 / IT01

Working Title

Technology Support Analyst

Position Number

00055149

Vacancy ID

P021210

Full-time/Part-time Permanent/Time-Limited

Full-Time Permanent

If time-limited, estimated duration of appointment

Hours per week

Work Schedule

8a – 5p Mon – Fri; hours are subject to change based on business needs

Work Location

CHAPEL HILL, NC

Position Location

North Carolina, US

Hiring Range

$49,611 - $51,500

Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Notice to Applicants

This position is not eligible for H-1B sponsorship.

Position Summary Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. Among its functions, CE&E provides website, communications, digital accessibility, and voice services, and support from the Service Desk, including the Business Systems Help Desk.

Position Summary

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

This position provides Tier 1 (intermediate) technical support to faculty, staff and students for a variety of applications and services used across a wide range of systems, networks, and platforms. Areas of support include Lenovo/Mac CCI hardware, Microsoft Windows, Mac OS operating systems, M365, VPN, DUO, MFA, various E-mail clients, Internet browsers, networking, and campus IT services. This intermediate technical support is provided via phone, web, email, chat, and walk-up. Principal duties involve diagnosing and resolving intermediate customer technical problems in collaboration with Service Desk colleagues. An employee in a Tier 1 position will have a ‘primary team’ of either phones/chat or walk-in, but will perform all service desk functions.

ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. Among its functions, CE&E provides website, communications, digital accessibility, and voice services, and support from the Service Desk, including the Business Systems Help Desk.

Minimum Education and Experience Requirements

Associate’s degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or

Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or
Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
Journey level required an additional one year of experience
Advanced level required an additional two years of experience.

Management Preferences

Telephone technical support experience
TDX or similar customer relationship tracking system experience
Previous service desk experience
Academic environment experience
Windows and Mac OS support experience

Required Licenses/Certifications

Special Physical/Mental Requirements

100% technical support over the phone which requires long-term sitting or standing at a desk for 8 hours a day.

Campus Security Authority Responsibilities

Not Applicable.

Position/Schedule Requirements

Overtime occasionally, Weekend work occasionally

Apply Now

Refine Your Search

service desk analyst jobs in durham nc

Technology Support Analyst

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Service Desk Analyst

Customer Support Analyst - Student Information Systems

Level 1 Analyst IT Help Desk

Application/Production Support Help Desk Analyst - Durham NC/On-Site

Senior Service Support Analyst [Must have NCID Admin] - Raleigh, NC/On-Site

Epic Professional Billing (PB) Analyst

LMS Support Analyst (Full-Time, Temporary)

Application Analyst -Level 1 or 2 - Optime, Anesthesia, Perioperative Clinical

IT Analyst

Service Desk Analyst (French Language)

IT Analyst

desktop support

Application Analyst - Ambulatory Solutions

Application Analyst - Maestro Care Concierge Level 2

Instructional Support Technician - Telecommunications Analyst

Field Support Specialist

Manager, Project Development

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