Top 25 Information technology tier 1 support Jobs in Eagle Id

Information Technology Tier 1 Support
Jacksons Food Stores, Inc. —Meridian, ID
- $20 - $21 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Profit sharing
- Disability insurance
Quick Apply
8d
Information Technology Tier 1 Support
ExtraMIle —Meridian, ID
- $20 - $21 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Profit sharing
- Disability insurance
Quick Apply
8d
IT Operations Specialist
Centurion Health —Boise, ID
- Weekends as needed
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Specialist
Nampa School District —Nampa, ID
- $17.93 - $23.19 an hour
- Full-time
- Basic math
- Mid-level
- Windows
Quick Apply
Boise State University – – Instructional Technologist 1
Boise, ID
- From $50,065.60 a year
- Full-time
- No experience needed
- Research
- University
- Paid holidays
- Health insurance
Help Desk Technician
KELLEY CREATE —Boise, ID
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
IT Frontline Support Technician III
J-U-B Engineers, Inc. —Meridian, ID
- $33.50 - $40.00 an hour
- Full-time
- 6 years
- Windows
- Analysis skills
- Profit sharing
- Paid holidays
Customer Support Technician
Applied Materials —Boise, ID
- $23.00 - $31.40 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Travel
Network Support Specialist, eero CS
Amazon.com Services LLC —Boise, ID
- $19.13 - $27.21 an hour
- Weekends as needed
- Office
- 1 year
- Entry level
- Employee assistance program
- 401(k) matching
Application Administrator, Retail Technology
WinCo Foods —Boise, ID
- On call
- Research
- Mid-level
- Bachelor's degree
- Health insurance
- Employee stock ownership plan
Quick Apply
Human Resources Representative (People Services)
Object Technology Solution —Boise, ID
- $20 - $22 an hour
- Urgently hiring
- Background check
- Mid-level
- Office
- Professional development assistance
Quick Apply
Maintenance Technical Support Coordinator IV
Ryder System —Boise, ID
- $28 an hour
- Weekends as needed
- ASE Certification
- Data analysis skills
- Research
- Disability insurance
- Health insurance
4d
Physician: Podiatrist
St. Luke's Health System —Meridian, ID
- Full-time
- Surgery
- BC/BE
- Inpatient
- Employee assistance program
- Retirement plan
Quick Apply
4d
PE II - Automation
SEL Engineering Services, Inc. —Boise, ID
- Full-time
- Background check
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
Physician: Pediatric Cardiologist
St. Luke's Health System —Boise, ID
- Full-time
- Medicine
- Experience working with children
- Children
- Employee assistance program
- Retirement plan
Quick Apply
PE II - Protection
SEL Engineering Services, Inc. —Boise, ID
- Full-time
- Background check
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
Physician: Neonatologist
St. Luke's Health System —Boise, ID
- Medicine
- Surgery
- Children
- Employee assistance program
- Retirement plan
Quick Apply
Physician: Pediatric Neurosurgeon
St. Luke's Health System —Boise, ID
- Full-time
- Medicine
- Surgery
- Experience working with children
- Health insurance
- Employee assistance program
Quick Apply
Physician: Pediatric Psychologist
St. Luke's Health System —Boise, ID
- Full-time
- Inpatient
- Outpatient experience
- Doctor of Philosophy
- Employee assistance program
- Retirement plan
Quick Apply
Physician: Pediatric Urologist
St. Luke's Health System —Boise, ID
- Full-time
- Medicine
- Experience working with children
- Children
- Health insurance
- Employee assistance program
Quick Apply

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Information Technology Tier 1 Support

Jacksons Food Stores, Inc. -
Meridian, ID

Quick Apply

Job Details

Full-time
$20 - $21 an hour
8 days ago

Benefits

Profit sharing
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Vision insurance
Employee discount
Opportunities for advancement
Flexible schedule
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Pay: $20.00/hr., plus bonus potential

The T1 Technical Support Center Representative focuses on diagnosing, troubleshooting, and routing a wide range of issues for c-store and corporate customers. Support Center roles encompass diverse responsibilities, including customer service, administration, and technical support. Strong communication and multitasking skills are essential for success in this role.

As part of the Support Center team, you will handle incoming calls and tickets for the IT and Facilities departments from retail locations. Your responsibilities include gathering detailed information, diagnosing problems, and either resolving issues or routing tickets to the appropriate teams.

Duties/Responsibilities:

Monitor and address incoming calls and ticket queues to provide timely and efficient customer service.
Collaborate in a team environment to assess, diagnose, and troubleshoot tickets.
Determine dispatch and escalations for vendors and on-site technicians.
Provide quality customer service to corporate employees and store users.
Troubleshoot a variety of hardware, software, and equipment issues.
Review precise documentation and execute the proper steps to reach solutions to problems.
Guide users with little tech experience through troubleshooting.
Document events thoroughly and with a detail-oriented eye.
Competency in Windows operating system and basic troubleshooting skills.
Provide team feedback to improve our internal processes.
Other duties may be added and/or assigned as needed.

Education/Skills/Qualifications:

A High School Diploma or GED required; an associate degree is preferred.
2+ years in retail and/or help desk environments.
Proficiency in the Windows operating system and foundational troubleshooting abilities.
A passion for continuous learning and embracing challenges.
Comfortable working in a fast-paced, diverse setting.
Ability to manage multiple tasks efficiently while prioritizing effectively.
A genuine enthusiasm for collaborating with individuals at all levels (technical and non-technical). Patience, empathy, and the ability to remain calm and professional during the support process are essential.
Excellent written, verbal, and phone etiquette skills.
Skilled at supporting users experiencing frustration or distress with their technical issues.

Perks/Benefits:

Cool incentives/performance bonuses/profit sharing.
Focused and comprehensive training to ensure maximum success and future growth opportunities.
Opportunity to advance with a company operating in 7 western States.
A fun work environment with a family centric environment.
Competitive compensation, opportunities for advancement, and flexible work schedules.
Medical, Vision, and Dental insurance along with Paid Time Away.
Company paid Long Term Disability and Life Insurance.
Cool employee discounts!
Financial benefits- 401k profit sharing, bonuses, and performance-based raises.
Tuition Reimbursement and many more!

Physical Requirements:

This position is an office position and is primarily sedentary and may involve repetitive motions.
The employee is regularly required to sit, type, use a mouse, phone, or similar office equipment.
Occasionally required to lift objects of 20 lbs. or less.

Jacksons is an Equal Employment Opportunity Employer and will ensure that applicants and employees are given equal opportunities in employment and contracting activities regardless of race, religion, color, national origin, sex, age, disability, or any other protected characteristic.

Quick Apply

Refine Your Search

information technology tier 1 support jobs in eagle id

Information Technology Tier 1 Support

Information Technology Tier 1 Support

IT Operations Specialist

Help Desk Specialist

Boise State University – – Instructional Technologist 1

Help Desk Technician

IT Frontline Support Technician III

Customer Support Technician

Network Support Specialist, eero CS

Application Administrator, Retail Technology

Human Resources Representative (People Services)

Maintenance Technical Support Coordinator IV

Physician: Podiatrist

PE II - Automation

Physician: Pediatric Cardiologist

PE II - Protection

Physician: Neonatologist

Physician: Pediatric Neurosurgeon

Physician: Pediatric Psychologist

Physician: Pediatric Urologist

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