Job description
A landmark of gracious hospitality and first-class service on Long Island, New York, the elegant and historic Garden City Hotel welcomes guests into spacious and luxurious guest rooms and suites, and delights with an array of dining experiences, including Red Salt Room by David Burke. Explore all that our iconic address has to offer in the heart of picturesque Garden City. We pride ourselves on our meticulous attention to detail and relentless drive towards success. We are looking for Hospitality Professionals to help us reinforce the standards that historically make us one of the best in the business.
We currently have a career opportunity available for an experienced Housekeeping Houseman.
Summary of Responsibilities:
Reporting to the Housekeeping Director, responsibilities and essential job functions include but are not limited to the following:
· Consistently offer professional, friendly and engaging service
· Remove soiled linen and terry from Housekeeping carts
· Remove garbage from Housekeeping carts and replace with new liner
· Deliver supplies to Housekeepers in a timely manner
· Deliver items to guest rooms upon request from guests or the Front Desk using brand service standards
· Maintain cleanliness of guest hallways by vacuuming, dusting, and reporting damage to maintenance
· Maintain cleanliness of Housekeeping storage and work areas by removing garbage, laundry, dirty dishes, and restocking supplies
· Wash and return glasses to Housekeepers using proper equipment and sanitization processes according to brand standards
· Maintain cleanliness of main garbage/recycling area of the hotel
· Sign in and out master keys daily
· Maintain proper usage of cleaning supplies and equipment
· Return and properly tag all lost and found articles in the Housekeeping Office
· Follow departmental policies and procedures and service standards
· Report necessary maintenance items
· Follow all safety and sanitation policies
· Other duties as assigned
Qualifications:
- Must have high volume cleaning experience
- Excellent customer service, communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Must be available to work PM shift 3:00pm -11:30pm, weekends and holidays
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs, or more
- Frequent kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
Full Time Benefits:
· Medical, Dental & Vision
· 401K Retirement Plan
· Long Term Disability
· Voluntary Life Insurance
· Company Paid Life Insurance
· Aflac Short Term Disability, Accident Advantage and Cancer Care Insurance
· Vacation and PTO days
Please forward a resume detailing your work history to be considered for this position.
EOE/M/F/D/V
www.gardencityhotel.com
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- A guest approaches you in the hallway looking frustrated because their room is not ready yet.
A. Tell the guest to go back to the front desk because it’s not your responsibility.
B. Apologize for the inconvenience, show understanding, and contact housekeeping or the front desk to check the room status.
C. Ignore the guest and continue working.
D. Tell the guest to wait until housekeeping finishes.
- You are asked to:
- Deliver linen to the 4th floor
- Clean a spill in the lobby
- Bring extra pillows to a guest room
A. Deliver linen first because it was asked first.
B. Clean the spill in the lobby first, then deliver pillows to the guest, then deliver linen.
C. Deliver pillows first, then clean the spill, then bring linen.
D. Ignore everything until a supervisor reminds you.
- While collecting dirty linen, you find a wallet on the floor with cash inside.
A. Keep the cash and turn in the wallet.
B. Leave it where you found it.
C. Immediately report it to your supervisor or lost-and-found following hotel policy.
D. Ask coworkers if it belongs to them.
- . A room attendant is behind schedule and looks overwhelmed because many rooms checked out at once.
A. Ignore them and focus only on your work.
B. Offer to help by bringing supplies, removing trash, or assisting briefly if your duties allow. C. Tell them to work faster.
D. Report them to a supervisor.
- It is a busy day and several supervisors are asking for things at the same time.
A. Try to do everything randomly.
B. Stay calm, write down tasks, clarify priorities, and complete them step by step.
C. Ignore some requests.
D. Complain to coworkers.
- You notice a hallway smells strongly like smoke even though the hotel is non-smoking.
A. Ignore it.
B. Open windows and leave.
C. Inform your supervisor or security immediately and check the area safely.
D. Knock on random doors.
- Some employees only do the minimum required work.
What does “doing a good job” as a houseman mean?
A. Only doing what is written in the job description.
B. Working carefully, helping the team, keeping areas clean, and providing good service to guests.
C. Doing as little as possible.
D. Waiting until supervisors check your work.
- A coworker tells you that delivering supplies to their floor is “not your job” and refuses to help.
A. Argue with them.
B. Stay professional, explain you are helping the team, and inform a supervisor if needed.
C. Stop doing the task.
D. Ignore the issue completely.
- You deliver clean linen to a closet and notice the previous shift left the area messy and disorganized.
A. Leave it messy.
B. Organize the linen properly so the area stays clean and efficient.
C. Complain loudly about the previous shift.
D. Close the door and ignore it.
- A guest asks you a question about hotel services that you are not sure about.
A. Guess the answer.
B. Say you don’t know and walk away.
C. Politely tell the guest you will find the correct information and contact the front desk or supervisor.
D. Ignore the guest.
Work Location: In person
