Top 8 Help desk analyst Jobs in East Syracuse, Ny

Operational Analyst - Information Technology
Solvay Bank —Syracuse, NY
- $23 - $27 an hour
- Computer literacy
- Writing skills
- Ability to climb stairs
- Health insurance
- Dental insurance
Quick Apply
Help Desk Analyst
SUNY Upstate Medical University —Syracuse, NY
- Full-time
- Mid-level
- Windows
- Associate's degree
Network Operations Center (NOC) Analyst - Syracuse, NY
Usherwood Office Technology —Syracuse, NY
- $22 - $27 an hour
- Computer science
- Computer Science
- Office
- Disability insurance
- Health insurance
SYSTEMS ANALYST
Oneida Health —Oneida, NY
- $21 - $30 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Manager of Academic Technology
Syracuse University —Syracuse, NY
- $78,000 - $80,000 a year
- Online Application
- 5 years
- Bachelor of Science
- Mid-level
Senior Programmer/Analyst (Senior Systems Developer)
SUNY ESF —Syracuse, NY
- $64,474 - $79,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- University
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

Discover related jobs

Based on your search for help desk analyst jobs.

Information Technology - Technical Support Specialist
Oswego County Opportunities, Inc. —Fulton, NY
Coordinates with vendors, contractors, MSP, and internal staff to ensure proper installation and connectivity. Pay Rate: $19.18 - $24.94.
$19.18 - $24.94 an hour
Quick Apply
Technical Consultant - Patient Monitoring (Field: Syracuse, NY)
Philips —Syracuse, NY
You have an associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and above listed…
$39 - $61 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk/M365/Columbus, OH, LOCAL
Motion Recruitment —Westerville, OH
This role offers real ownership: you'll own the technical support process end-to-end, drive root cause resolutions, and help build out the endpoint management…
1d
IT End User Services Analyst
Vertiv —Westerville, OH
They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as…

Show more jobs in cities nearby

I want to receive the latest job alert for help desk analyst in east syracuse, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk analyst jobs near east syracuse, ny

Help Desk Analyst jobs in Syracuse, NY

Network Operations Technician jobs in Syracuse, NY

Information Technology Manager jobs in Syracuse, NY

Information Technology Specialist jobs in Syracuse, NY

Help Desk Analyst jobs in San Diego, CA

Help Desk Analyst jobs in California

Trust Safety Analyst jobs in San Jose, CA

Tier 1 Help Desk Remote jobs in Laurel, MD

Help Desk Analyst jobs in Philadelphia, PA

Hotel Front Desk jobs in Bronx, NY

Help Desk Analyst jobs in Myrtle Beach, SC

Entry Level Financial Analyst jobs in Texas

Operations Manager jobs in Miami, FL

Network Operations Technician jobs in Lafayette, LA

Network Operations Technician jobs in Purcellville, VA

Network Operations Technician jobs in Columbia, SC

Data Center Technician jobs in Fresno, CA

Consumer Direct Care Network jobs in Washington State

Network Operations Technician jobs in Milwaukee, WI

Field Service Technician jobs in Wichita, KS

Operational Analyst - Information Technology

Solvay Bank -
Syracuse, NY

Quick Apply

Job Details

$23 - $27 an hour

Benefits

Health insurance
Dental insurance
401(k) matching

Qualifications

High school diploma or GED

Full Job Description

At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an opportunity as part of our Information Technology team.

Operational Analyst – Information Technology

The Operational Analyst is an entry‑level role responsible for supporting daily technology operations within the Bank’s production environment. This role combines computer operations, first‑level help desk triage, and IT documentation maintenance. The ideal candidate is detail‑oriented, eager to learn, and comfortable working in a structured environment with established processes.

Qualified individuals will have a basic understanding of computer systems, networks and common business applications as well as the ability to learn banking systems, security requirements and operational processes. Strong attention to detail, ability to follow structured procedures, clear communications skills and a customer service mindset are required. Associates degree or technical certification preferred.

For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more.

Internal applications must be submitted by 8/5/2026

Solvay Bank is an EOE/AA/Disability/Veteran

https://dol.ny.gov/system/files/documents/2023/06/p690-your-rights-as-an-employee-to-express-breast-milk-at-work-.pdf

https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Position Title: Reports To:

Operational Analyst – Information Technology VP, Information Technology Manager

POSITION SUMMARY:

The Operational Analyst is an entry level role responsible for supporting daily technology operations within the bank’s production environment. This role combines computer operations, first level help desk triage, and IT documentation maintenance. The ideal candidate is detail oriented, eager to learn, and comfortable working in a structured environment with established processes.

JOB RESPONSBILITIES:

Computer & Core Operations:

Monitor scheduled jobs and batch processing across core banking systems and supporting platforms
Perform routine system checks to ensure availability, accuracy, and timely completion of operational tasks
Identify and escalate exceptions, failed jobs, or system alerts according to established procedures
Maintain operational logs, runbooks, and daily checklists in alignment with audit and compliance standards

Help Desk Triage & User Support:

Serve as the first point of contact for internal employees requesting IT assistance
Perform initial troubleshooting for issues, access problems, and common banking application errors
Create and document tickets with clear details for escalation to support teams
Provide basic guidance on bank‑approved software, security practices, and access procedures

Documentation Review & Cleanup:

Review existing IT procedures, runbooks, and knowledge base articles for accuracy and completeness
Update documentation to reflect current systems, workflows, and compliance requirements
Standardize formatting and ensure alignment with bank documentation standards and audit expectations
Collaborate with senior IT staff to validate technical content and ensure consistency across departments
Other duties as assigned

QUALIFICATIONS:

Basic understanding of computer systems, networks, and common business applications
Strong attention to detail and ability to follow structured procedures
Clear communication skills and a customer‑service mindset
Ability to learn banking systems, security requirements, and operational processes

SKILLS:

Experience with IT ticketing systems (ServiceNow, ServiceDesk, Jira, etc.)
Exposure to batch‑processing or mainframe environments
Exposure to banking software (Fiserv, Finastra, FIS, etc.)
Familiarity with ITIL concepts or service‑management frameworks
Interest in automation, scripting, or process improvement

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent required; associate degree or technical certification preferred

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Occasional lifting of equipment up to 40 pounds. Ability to travel between Bank locations as needed. Availability to respond to after-hours technology emergencies when needed.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is moderate.

Non-Exempt 7-2026

Quick Apply

Refine Your Search

help desk analyst jobs in east syracuse, ny

Operational Analyst - Information Technology

Help Desk Analyst

Network Operations Center (NOC) Analyst - Syracuse, NY

SYSTEMS ANALYST

Manager of Academic Technology

Senior Programmer/Analyst (Senior Systems Developer)

Epic Healthy Planet Analyst II

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for help desk analyst in east syracuse, ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected