Top 65 Technical support Jobs in East Syracuse, Ny

Manager, Customer Service
Saab —De Witt, NY
- $132,000 - $171,600 a year
- Full-time
- Pass drug screening
- Master's degree
- 8 years
- Paid holidays
- Disability insurance
Information Technology - Technical Support Specialist
Oswego County Opportunities, Inc. —Fulton, NY
- $19.18 - $24.94 an hour
- Full-time
- Computer Science
- HIPAA
- Mid-level
Quick Apply
Help Desk Analyst - II
Carrols Corp./RBI —Syracuse, NY
- $24 - $26 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
IT Help Desk Specialist
Belden Inc —East Syracuse, NY
- $67,000 - $72,000 a year
- Hybrid work
- Microsoft Outlook
- Research
- Office
- Health savings account
- Employee stock purchase plan
4d
PC Support Technician
SUNY Upstate Medical University —Syracuse, NY
- Full-time
- Customer service
- Research
- Bachelor's degree
Help Desk Specialist 1
Community Financial System, Inc. —Syracuse, NY
- $21.75 - $30.50 an hour
- Full-time
- 18 years or older
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Associate IT Support Professional
Saab —East Syracuse, NY
- $62,354 - $64,400 a year
- On call
- Microsoft Outlook
- Pass drug screening
- No experience needed
- Paid holidays
- Disability insurance
Help Desk Analyst
SUNY Upstate Medical University —Syracuse, NY
- Full-time
- Mid-level
- Windows
- Associate's degree
Technical Support Representative II (M-F 11am - 7:30pm)
Baxter —Skaneateles Falls, NY
- $52,800 - $72,600 a year
- Monday to Friday
- Mid-level
- High school diploma or GED
- Continuous improvement
- Paid parental leave
- Employee stock purchase plan
PC Helpdesk Technician
C&S Companies —Syracuse, NY
- $24 - $36 an hour
- Full-time
- Research
- Mid-level
- Office
Quick Apply
8d
Customer Service Representative
Eaton —Syracuse, NY
- $47,000 - $69,000 a year
- Hybrid work
- Background check
- Bachelor's degree
- Fair chance
- Retirement plan
IT Support Specialist - Syracuse, NY
SGI Global, LLC —Syracuse, NY
- $50,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Branch Support Specialist - Liverpool, NY
Green Mountain Electric Supply —Liverpool, NY
- $24 - $28 an hour
- Mid-level
Tier 1 Managed IT Technician
Usherwood Office Technology —Syracuse, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
Systems Support Analyst 1
Spinoso Real Estate Gro —Syracuse, NY
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- SQL
- Paid holidays
- Disability insurance
IT Technician
HP Hood —Oneida, NY
- $73,000 - $85,000 a year
- Computer Science
- 5 years
- Mid-level
- Health insurance
- Dental insurance
3d
IT Administrator
Comfort Windows —Syracuse, NY
- $22 - $27 an hour
- Full-time
- Computer literacy
- Windows
- Data entry
Quick Apply
Information Technology Support Specialist I/II
Nascentia Health —Syracuse, NY
- $62,353 - $88,792 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Operational Analyst - Information Technology
Solvay Bank —Syracuse, NY
- $23 - $27 an hour
- Computer literacy
- Writing skills
- Ability to climb stairs
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
KMRG, LLC —Syracuse, NY
- $70,000 - $80,000 a year
- Overtime
- Microsoft Excel
- Up to 50% travel
- Mid-level
11d

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technical support jobs near east syracuse, ny

Manager, Customer Service

Saab -
De Witt, NY

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Job Details

Full-time
$132,000 - $171,600 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Loan assistance

Qualifications

Managing teams in a customer support role
Leading team collaboration initiatives
Cross-functional team management
Cross-functional communication

Full Job Description

Job Description:

Saab, Inc. is seeking a Customer Service Manager to lead a team responsible for providing front-line support to worldwide customers across our diverse portfolio of civil aviation, security, and defense products and services. The Customer Service Manager leads the definition, development, execution, and continuous improvement of customer service delivery through effective processes, metrics, and team leadership.

The Customer Service team serves as the primary point of contact for customers. Responsibilities include:

Provide a reliable 24 x 7 x 365 single point of contact for customers.
Respond appropriately to customer issues.
Create and maintain records of customer issues from initiation through resolution.
Facilitate communication among various Saab groups to drive resolution of customer issues.
Provide basic support services where possible.
Assign issues to the appropriate experts.
Maintain awareness of each customer's unique requirements and contractual obligations.
Assist Program Managers in continuing and extending support contracts.
Promote customer awareness and a customer-focused culture throughout the organization.
Comply with Saab standard operating procedures (SOPs).

The Customer Service Manager provides leadership, guidance, and oversight to team members as they fulfill this critical function. This position collaborates closely with customers, prospective customers, cross-functional teams, and all levels of management to support service delivery and customer satisfaction. Success in this role requires strong leadership capabilities, expertise in customer service operations, people management experience, and a continuous improvement mindset.

Responsibilities specific to the Customer Service Manager role include:

Manage high-visibility and high-pressure customer issues as the primary escalation point for both customers and internal team members.
Participate in the weekly on-call phone support rotation to support after-hours requests from customers worldwide.
Monitor expiring warranty and extended support contracts and support extension and renewal proposals, as well as new business opportunities.
Measure key customer satisfaction indicators and use results to drive continuous improvement initiatives.
Identify, investigate, and resolve process issues that impact service delivery.
Represent Customer Service in regular customer meetings with Program Management and Product Management, including meetings that may occur outside normal business hours.
Monitor the timely delivery of customer support services.
Communicate and build relationships with Saab colleagues across the United States and around the world.
Develop, mentor, and lead team members as they grow in their careers at Saab.
Assist with the development of quotes for support, spare parts, and repair orders, as needed.
Travel approximately 15% annually, both domestically and internationally.

Compensation Range: $132,000 - $171,600

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Required Qualifications:

Bachelor’s degree with 10+ years of relevant experience working in a team environment, or a Master's degree with 8+ years of experience, or an equivalent combination of education and experience.
Outstanding oral and written communication skills.
Experience leading and managing people in a technical, professional environment.
Highly organized, with the ability to multitask, strong time management skills, and the ability to follow up on action items and requests in a timely manner.
Experience thriving in a fast-paced, decentralized environment.
Comfort working with various levels within the organization.
Ability to influence cross-functional teams without direct authority.
Ability to obtain a Secret Security Clearance, if required.

Desired Qualifications:

Focus on quality and improvement, with an understanding of continuous improvement concepts and principles (e.g., Lean, Six Sigma).
Experience with commercial and defense/military logistics and maintenance principles.

Internal Applicants: In support of open dialogue, employees applying for an internal position are expected to initiate a conversation with their current manager before submitting their application.

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.

Highlights include:

Medical, vision, and dental insurance for employees and dependents
Generous paid time off, including 8 designated holidays
401(k) with employer contributions
Tuition assistance and student loan assistance
Wellness and employee assistance resources
Employee stock purchase opportunities
Short-term and long-term disability coverage

About Us:

Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in ten U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

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Refine Your Search

technical support jobs in east syracuse, ny

Manager, Customer Service

Information Technology - Technical Support Specialist

Help Desk Analyst - II

IT Help Desk Specialist

PC Support Technician

Help Desk Specialist 1

Associate IT Support Professional

Help Desk Analyst

Technical Support Representative II (M-F 11am - 7:30pm)

PC Helpdesk Technician

Customer Service Representative

IT Support Specialist - Syracuse, NY

Branch Support Specialist - Liverpool, NY

Tier 1 Managed IT Technician

Systems Support Analyst 1

IT Technician

IT Administrator

Information Technology Support Specialist I/II

Operational Analyst - Information Technology

IT Support Specialist

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