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Public Safety Officer

Caring Health Center -
Springfield, MA

Apply Now

Job Details

Full-time
$19.23 - $21.00 an hour

Qualifications

Collaborate with healthcare professionals
Incident reporting compliance
Computer operation
Healthcare incident report preparation
CPR Certification
National Incident Management System Introduction (NIMS-700)
CCTV system operation (AV)
BLS Certification
Trauma-sensitive environment
Employee relationship building
Patient complaint handling
De-escalation techniques
Conflict de-escalation
Incident Escalation
Patient safety
Emergency response in crisis intervention
High school diploma or GED
Use of force training
Driver's License
Public safety procedures
Safety hazards
Security system monitoring (security system operation)
Computer skills
Security systems knowledge
Escalation handling
Physical security incident reporting
Physical security emergency response

Full Job Description

Public Safety Officer

Job Category: Security Services

Requisition Number: PUBLI001156

ing Details

- ed: June 12, 2026
Full-Time
On-site
Locations

Showing 1 location
Main Site

1049 Main Street

Springfield, MA 01103, USA

Main Site

1049 Main Street

Springfield, MA 01103, USA

Boston Rd-Medical

860 Boston Rd

Springfield, MA 01119, USA

Boston Rd-Medical

860 Boston Rd

Springfield, MA 01119, USA

475 Sumner Ave

475 Sumner Avenue

Springfield, MA 01108, USA

475 Sumner Ave

475 Sumner Avenue

Springfield, MA 01108, USA

Learning Institute

473 Sumner Avenue

Springfield, MA 01108, USA

Learning Institute

473 Sumner Avenue

Springfield, MA 01108, USA

Job Details

Description

Minimum Requirements

High school diploma or equivalent; some college coursework or vocational training in behavioral health, social services, or a related field preferred
CPR Certified: Training will be provided if the candidate is otherwise eligible
1–3 years of experience as a security guard/officer
1–3 years of experience in healthcare, public safety, social services, or related environments
Must meet the physical demands of the position
Reliable, punctual, and able to perform occasional physical activity such as walking, standing, or responding quickly in emergencies

Licenses & Certifications: Required

Driver's License
CPR Certified
MOAB (Management of Aggressive Behavior) training
NIMS IC 100, 200, 700, and 800
IHASS basic security training and catch training

Required Skills Upon Hire:

MOAB (Management of Aggressive Behavior) training
NIMS IC 100, 200, 700, and 800 certifications
IHASS basic security training and catch training
Knowledge of crisis intervention, de-escalation, and supportive engagement techniques
Ability to recognize early warning signs of agitation or distress
Ability to remain calm, professional, and effective in high-stress or emergency situations
Demonstrates sound judgment under pressure
Avoids escalation through appropriate posture, tone, and use of force
Knows when and how to escalate concerns appropriately
Strong interpersonal and communication skills, including compassionate interaction with diverse populations
Ability to establish and maintain effective working relationships with employees, individuals seeking assistance, and the general public
Ability to work collaboratively with clinical, behavioral health, administrative, and support staff
Supports trauma-informed, patient-centered, and culturally responsive care
Reliable and professional in behavior and appearance
Maintains a consistently courteous and respectful demeanor with the public
Supports dignity, privacy, and patient rights while maintaining safety
Awareness of environmental hazards in collaboration with the facilities team
Basic computer literacy for documentation and reporting (e.g., Compliatric)
Ability to accurately document incidents in a timely and objective manner
Understanding the importance of documentation for risk management, compliance, and quality improvement.
Ability to use and monitor video surveillance systems

General Responsibilities and Duties:

Respond promptly (within 2–3 minutes) to emergency and non-emergency situations as reported by staff, maintaining a thorough understanding of all emergency codes and procedures.

Opens and closes the facility, ensuring doors are properly secured, alarms are activated or deactivated, all individuals have exited, and the building is safe and secure at the start and end of each day. Shuts off lights and unnecessary equipment and ensures all interior and exterior doors are secured at closing.

Maintain a prominent presence throughout the Health Center to deter criminal behavior and prohibited activities.

Communicate clearly and coordinate with Public Safety Officers, staff, and other departments to manage patient transports, address safety concerns, and respond to hostile or disruptive behavior.

Escort visitors, patients, and personnel to various locations within the Health Center, including assisting with wheelchair transports as needed.

Coordinate with other Public Safety Officers to manage hostile or disruptive behavior and ensure safe interactions for patients, staff, and visitors.

Direct patient concerns or complaints to the appropriate staff or department and provide relevant contact information.

Accurately document incidents, safety concerns, and events according to organizational policies and HIPAA requirements.

Report any incidents involving visitors, patients, or staff that could result in injury, property loss, or harm to the organization.

Willingness to work shifts outside of the regularly assigned schedule to ensure complete coverage at the facility.

Represent the Department in meetings, events, and training opportunities as requested.

Follow all organizational, regulatory, and safety policies to ensure a secure, professional, and welcoming environment.

Commute/Travel to different site locations as needed and/or scheduled.

Working Conditions / Physical Requirements

Work is performed in various environments, including indoor and outdoor locations, depending on the assigned location.
Requires prolonged periods of standing, walking, and patrolling.
Must be able to respond quickly to emergency situations, including running, bending, climbing stairs, and physically intervening when necessary.
Ability to lift, carry, push, or pull up to 25-50 pounds.
May be exposed to varying weather conditions, noise levels, and lighting conditions.
Requires frequent use of communication equipment, surveillance systems, and computers.
Must be able to work flexible schedules, including nights, weekends, and overtime.

Status: Non-Exempt

Salary Range: $19.23- $21

Qualifications

Skills

Behaviors

Motivations

Education

Required

High School or better.

Preferred

PHD or better.

Experience

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply Now

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ing Details

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Job Details

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