Top 45 It Jobs in Edwards Afb, Ca

IT Help Desk Customer Interface
SMS DATA PRODUCTS GROUP, INC —Edwards, CA
- Full-time
- 1 year
- Entry level
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8d
Tier 1 Technical Support
SMS DATA PRODUCTS GROUP, INC —Edwards, CA
- Full-time
- Mid-level
- 2 years
- Communication skills
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Tier I Technical Support Specialist
SMS DATA PRODUCTS GROUP, INC —Edwards, CA
- Full-time
- Mid-level
- 2 years
- Communication skills
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Product Support Specialist
Datarails —California City, CA
- $85,000 - $110,000 a year
- Remote
- Mid-level
- Scripting
- 2 years
- Health savings account
- Paid holidays
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4d
End User Support 1/2 - Secret
Northrop Grumman —Palmdale, CA
- $57,300 - $103,400 a year
- Overtime
- Mid-level
- Windows
- Master's degree
- Paid holidays
- Disability insurance
Technology Support Specialist
Core Civic —California City, CA
- $33.07 an hour
- Full-time
- Computer Science
- Mid-level
- Windows
Operations & Customer Success Associate
Volley LLC —Lancaster, CA
- Full-time
- In-person
- Entry level
Quick Apply
Information Technology Specialist (SYSADMIN/OS) NH-2210-03
Air Force Test Center —Edwards AFB, CA
- $104,349 - $161,313 a year
- Full-time
- Customer service
- Data analysis skills
- System design
- Loan repayment program
- Relocation assistance
1d
Support Representative (US-Based)
OpsFi —California City, CA
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
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IT Specialist (NH-2210-03)
Air Force Test Center —Edwards AFB, CA
- $104,349 - $161,313 a year
- Full-time
- Mid-level
- Office
- Windows
1d
Information Technology/Assurance (IT/IA) Specialist II
General Dynamics Information Technology —Palmdale, CA
- $107,744 - $140,760 a year
- Windows
- Ability to lift 50 pounds
- Experience equivalent to degree accepted
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Lancaster, CA
- $18.46 - $27.69 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
IT Service Delivery Analyst II (Test)
Impulse Space —Mojave, CA
- $35 - $40 an hour
- Full-time
- Windows
- Scripting
- Senior level
- Health insurance
- Dental insurance
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Lead OT Field Technician
Terra-Gen Operating Company LLC —Mojave, CA
- $110,000 - $120,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance
1d
Director, Global Information Security
Americares —United States
- $137,319 - $150,900 a year
- Online Application
- Remote
- Bachelor's degree
- Travel
- US work authorization
- Health savings account
- Health insurance
Quick Apply
10h
IT Manager
Insource Services —United States
- $90,000 - $222,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
- Paid holidays
- Disability insurance
Quick Apply

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IT Help Desk Customer Interface
SMS DATA PRODUCTS GROUP, INC —Edwards, CA
The contract includes a wide range of technical and administrative support functions, including Service Desk operations, Windows and Linux systems…
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8d
Manufacturing Engineer
The Structures Company, LLC —Palmdale, CA
Ability to analyze engineering drawings and specifications to determine manufacturing operations and sequence. Benefits: Medical, dental, and vision (Cigna).
$72 - $120 an hour
Quick Apply
1d

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IT Support Technician
Metro Early College High School —Columbus, OH
Prepare end user support documentation and knowledge educating clients on procedures for resolving or preventing recurrence of a technical problems.
$44,000 a year
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4d
It Help Desk Support Technician - OH
Beacon Specialized Living —Worthington, OH
Associate degree in Information Technology or related field, preferred. Approved by state, federal and government entities to work within BSLS programs.
$54,000 - $57,000 a year
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it jobs near edwards afb, ca

IT Help Desk Customer Interface

SMS DATA PRODUCTS GROUP, INC -
Edwards, CA

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Job Details

Full-time
8 days ago

Qualifications

HDI Certification
Customer support
1 year
Entry level

Full Job Description

SMS is looking for a Customer Service Interface (CSI) to support our ARTEMIS team. ARTEMIS VI provides comprehensive Information Technology support services to the Air Force Research Laboratory (AFRL) at Edwards Air Force Base, California. The team supports more than 500 personnel across both classified and unclassified research environments, ensuring the availability, security, and reliability of critical IT systems that enable the AFRL mission.

The contract includes a wide range of technical and administrative support functions, including Service Desk operations, Windows and Linux systems administration, SQL database administration, cybersecurity and Risk Management Framework (RMF) support, software management and testing, SharePoint administration, field services, telecommunications support, video teleconferencing (VTC), knowledge management, and process improvement initiatives.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Submit your resume today!

Job Responsibilities

Answer phone calls to IT Helpdesk extension.
Manage walk-up requests for IT Helpdesk support.
Monitor incoming IT Helpdesk support request emails.
Document the problem with the technical details within the Web Help Desk (WHD) ticketing system.
Gather end user information.
Research, diagnosis, and troubleshoot basic customer problems.
Document the problem and resolution in the WHD ticketing system.
Escalate problem(s) to a Tier I technician for troubleshooting.
Utilize remote support software to provide end user support.
Create training and self-guided instructional materials for employees.
Establish and maintain a reputation for excellence in customer support.

Required Qualifications

A minimum of 1 year of experience in using Microsoft Office (Excel, Outlook, Word, etc.).
Familiarity with web browsers (Google Chrome, Microsoft Edge, etc.).
Help Desk Institute Support Center Analyst (HDI-SCA) certification or must be able to obtain within 90 business days.
High School Diploma or equivalent.
DoD Interim Secret Clearance or higher.

Desired Qualifications

Excellent written and verbal skills.
Strong problem-solving ability.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Refine Your Search

it jobs in edwards afb, ca

IT Help Desk Customer Interface

Tier 1 Technical Support

Tier I Technical Support Specialist

Product Support Specialist

End User Support 1/2 - Secret

Technology Support Specialist

Operations & Customer Success Associate

Information Technology Specialist (SYSADMIN/OS) NH-2210-03

Support Representative (US-Based)

IT Specialist (NH-2210-03)

Information Technology/Assurance (IT/IA) Specialist II

Seasonal, Operations Technical Specialist (Part Time)

IT Service Delivery Analyst II (Test)

Lead OT Field Technician

Construction Technical Specialist - Autodesk FORMA ( ACC )

Military Service - U.S. Navy, Information Technology Professional

Director, Global Information Security

IT Manager

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