Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success.
POSITION SUMMARY
The Grievance Investigator is responsible for conducting impartial, thorough, and timely investigations into grievances, complaints, and allegations submitted by individuals in a detention or organizational setting. This position ensures compliance with applicable local, state, and federal laws, agency policies, and standards (e.g., National Detention Standards, workplace policies, or other relevant regulations). This role involves gathering evidence, reviewing claims, conducting interviews, and documenting findings. The Grievance Investigator is integral to maintaining fairness, transparency, and accountability in handling grievances, ensuring resolution, and providing recommendations for corrective action where necessary.
RESPONSIBILITIES
Conduct thorough and impartial investigations of grievance claims or complaints, focusing on fairness and compliance with applicable policies, regulations, and standards.
Review grievances to determine validity and required investigative steps, such as interviews and document reviews.
Collect, preserve, and analyze relevant evidence, including records, physical evidence, interviews, and submitted grievances.
Ensure investigative processes maintain confidentiality in accordance with relevant guidelines.
Conduct interviews with the complainant, witnesses, respondents, and other involved parties to gather evidence and information.
Ask thoughtful, relevant, and objective questions while remaining impartial throughout the investigative process.
Accurately document each interview using standardized reporting tools to create transparent records of the investigation.
Prepare comprehensive investigative reports detailing findings, facts, and any evidence supporting conclusions and recommendations.
Submit detailed and timely reports to the Grievance Coordinator or facility leadership for resolution and decision-making.
Track and properly record all grievances and associated documentation through the grievance tracking and management system.
Evaluate whether grievances or complaints reveal violations of agency/organizational policies, procedures, or regulations.
Stay informed on updated laws, regulations, and organizational practices applicable to the grievance process.
Collaborate with the Policy/Compliance team to update existing policies and procedures as necessary to strengthen operational standards and prevent repeat grievances.
Collaborate with the Grievance Coordinator, legal counsel, program administrators, HR staff, and other stakeholders when resolving difficult or complex cases.
Ensure appropriate referrals to external agencies or authorities (e.g., law enforcement) when required for serious allegations, such as criminal misconduct.
Serve as the liaison between complainants and responding parties during active investigations while maintaining impartiality.
Analyze grievance data to identify trends, recurring issues, and systemic problems within the organization or facility.
Document and report findings to the Grievance Coordinator or upper management, along with actionable recommendations to address root causes and prevent reoccurrence of similar issues.
Assist with audits, inspections, and reviews that involve grievance processes and investigations.
Provide all necessary reports, documentation, and data to demonstrate compliance with agency policies or national standards (e.g., PREA regulations, National Detention Standards, or internal policies).
Perform other tasks as assigned to support grievance management, compliance monitoring, and staff training.
Participate in professional development and training to stay current with investigative techniques and policies.
Perform other qualified duties as assigned.
QUALIFICATIONS
Minimum three (3) years of work experience in conducting investigations, grievance handling, compliance auditing, or related work in corrections, law enforcement, or another regulatory setting.
Familiarity with policies and standards relevant to the specific field, such as National Detention Standards (NDS), the Prison Rape Elimination Act (PREA), or internal grievance policies.
Excellent investigative skills, including interviewing, fact-finding, and analyzing data/evidence.
Strong understanding of confidentiality standards and the handling of sensitive information.
Exceptional written and verbal communication skills for preparing detailed reports and presenting findings.
Demonstrated ability to work impartially, handle difficult situations effectively, and maintain professionalism in high-pressure environments.
Proficiency in using investigation or case management software and general office tools (e.g., Microsoft Office Suite).
Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
EDUCATION
Bachelor’s degree in Criminal Justice, Criminology, Public Administration, Social Work or an associated discipline preferred; two (2) years of experience in related field may be substituted for each year of the four (4) years of college.
WORKING CONDITIONS
Typical office environment with no unusual hazards, occasional lifting to 20 pounds, constant sitting while using the computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, constant mental alertness, must possess planning/organizing skills, and must be able to work under deadlines.
OTHER RESPONSIBILTIES
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.
Compensation Details:
TBD
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
07/06/2026 - Until Filled
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
