Top 377 Customer service representative Jobs in El Paso, Tx

Call Center Supervisor
Elovate —El Paso, TX
- $55,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Quality control
- Dental insurance
- 401(k)
12d
Senior Customer Service Representative.
HCLTech —El Paso, TX
- $13.50 - $14.00 an hour
- 8 hour shift
- Computer literacy
- High school diploma or GED
- US work authorization
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Representatives Needed!
HCL America Solutions Inc —El Paso, TX
- From $13 an hour
- 8 hour shift
- Background check
- Computer literacy
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Call Center Team Lead
HCL America Solutions Inc —El Paso, TX
- $15 - $17 an hour
- Email
- Sales
- Mid-level
- Recruiting
- AD&D insurance
- Paid holidays
Quick Apply
6d
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Apple —El Paso, TX
- Weekends as needed
- Entry level
- Employee stock purchase plan
- Health insurance
Customer Service Representative
Williams-Sonoma Inc. Customer Care Centers —El Paso, TX
- From $15 an hour
- Full-time
- Remote
- Residential
- 1 year
- Communication skills
- Paid time off
- Work from home
Customer Service Rep / Call Center / Client Support
ADP —El Paso, TX
- $17.50 an hour
- Overtime
- Hybrid work
- Military
- Writing skills
- In-person
- Paid time off
- Benefits from day one
Customer Service Representative
Alorica —El Paso, TX
- $17 an hour
- Full-time
- High school diploma or GED
- Entry level
- Paid training
- Health savings account
Customer Service
Achieve —El Paso, TX
- From $16 an hour
- 8 hour shift
- High school diploma or GED
- 1 year
- Communication skills
- Health savings account
- Health insurance
Quick Apply
5d
Customer Service Representative - September 2026 Start - Inbound Only
Principle Choice Solutions LLC —El Paso, TX
- $16.78 an hour
- Overtime
- Remote
- Background check
- Computer skills
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Social Media Content Moderator - Onsite
Teleperformance USA —El Paso, TX
- 18 years or older
- Sales
- Computer literacy
- Health insurance
- Dental insurance
Contact Center Representative (Hybrid)
GECU —El Paso, TX
- $16.33 - $24.50 an hour
- Seasonal
- Remote
- High school diploma or GED
- Analysis skills
- Computer skills
- Loan repayment program
- Work from home
Implementation / Client Onboarding / Chat Support
ADP —El Paso, TX
- $17.50 an hour
- Overtime
- Hybrid work
- Spanish
- Writing skills
- No experience needed
- Health insurance
- Paid time off
Customer Service Associate
Walgreens —El Paso, TX
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
16h
Customer Service Representative - Client Support
Maximus —El Paso, TX
- $14 an hour
- Computer literacy
- Windows
- High school diploma or GED
- Paid holidays
- Disability insurance
5d
Customer Care Advisor
NCD —El Paso, TX
- $17.50 - $18.50 an hour
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- Typing
- Paid training
- Disability insurance
Quick Apply
Customer Service Representative
Caliber —El Paso, TX
- Full-time
- Writing skills
- US work authorization
- 1 year
- Paid holidays
- Health insurance
4d
Customer Service Representative I
Datamark, Inc. —El Paso, TX
- $30,160 a year
- Full-time
- English
- High school diploma or GED
- Typing
- AD&D insurance
- Disability insurance
Quick Apply
Customer Service Representative Onsite
Intelogix —El Paso, TX
- $15 an hour
- Full-time
- Background check
- 18 years or older
- Computer literacy
- Paid training
- Health insurance
Patient Call Center Representative
Texas Tech Unv Hlth Sci Ctr El Paso —El Paso, TX
- Entry level
11d

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Call Center Supervisor

Elovate -
El Paso, TX

Apply Now

Job Details

Full-time
$55,000 - $65,000 a year
12 days ago

Benefits

Dental insurance
401(k)
Tuition reimbursement

Qualifications

Performance monitoring
Operational analysis
Triage
Coaching
Communication platforms
Team development
Quality control
Customer support ticket management
Customer support
CRM system proficiency
Productivity software
Ticketing system technical support

Full Job Description

Role Summary

The Call Center Supervisor supports the daily operation of Elovate’s centralized call center and client help desk. This role provides frontline leadership for Call Center Associates and Help Desk staff, ensuring service levels, quality standards, and client commitments are met. The Supervisor focuses on real-time performance management of Tier 1 and Tier 2 client support function, coaching, and issue resolution, while escalating broader operational risks or systemic issues to Call Center Management.

Responsibilities

Call Center Operations

Supervise the day-to-day activities of Call Center Associates and Help Desk staff to ensure consistent, high-quality service delivery.
Monitor real-time queues, call volumes, and ticket flow to support SLA attainment.
Support schedule adherence and notify management of coverage risks or volume anomalies.
Enforce established standard operating procedures and escalation paths.
Act as a first-level escalation point for complex or sensitive customer and client contacts.
Ensure team compliance with client contracts, program requirements, and applicable regulations.

Help Desk & Client Support (Tier 1 / Tier 2)

Oversee intake, triage, and resolution of Tier 1 support requests.
Ensure Tier 2 issues are clearly documented and escalated per defined procedures.
Track ticket status and aging, following up to prevent SLA breaches.
Coordinate with internal teams (Product, Operations, Field Service) to support timely resolution of client issues.
Communicate status updates to management on high-priority or at-risk issues.

Team Supervision & Coaching

Provide daily guidance, support, and direction to assigned associates.
Conduct routine coaching, side-by-sides, and quality feedback sessions.
Reinforce performance expectations tied to SLAs, quality standards, and productivity goals.
Assist with onboarding and training of new hires.
Escalate performance, attendance, or conduct concerns to management and HR as needed.

Quality Assurance & Performance Monitoring

Participate in call, ticket, and interaction quality reviews.
Identify individual performance gaps and recommend coaching actions.
Ensure associates follow quality and documentation standards consistently.
Support calibration efforts and adoption of quality initiatives.

Reporting & Communication

Participate in call, ticket, and interaction quality reviews.
Identify individual performance gaps and recommend coaching actions.
Contribute to supplying call center and help desk performance analysis reports.
Surface customer concerns, staffing concerns, or SLA threats early and propose solutions.
Provide operational updates to Call Center Management, including volume trends, staffing, issues, and escalations.
Document notable incidents, client concerns, or repeat issues.
Contribute to operational discussions with data and frontline insights.

Continuous Improvement

Contribute to cross-functional initiatives that improve customer and client experience.
Contribute and provide feedback to ensure onboarding and learning programs keep pace with growth.
Identify recurring issues or workflow inefficiencies and recommend improvements.
Support and contribute to rollout of new processes, tools, or program requirements.
Reinforce adoption of best practices and procedural updates with the team.

Requirements

2-4 years of experience in a call center or customer support environment.
Prior experience in a lead, senior associate, or supervisory role preferred.
Strong working knowledge of call center metrics, SLAs, and quality standards.
Demonstrated coaching and people-leadership skills.
Ability to manage multiple priorities in a fast-paced, performance-driven environment.
Proficiency with call center platforms, CRM/ticketing systems, and Microsoft Office.
Strong communication, documentation, and problem-solving skills.

Nice to Haves

Experience supervising Tier 1-2 support teams or customer help desks.
Exposure to government services, public sector programs, compliance-driven environments, or automated traffic enforcement.
Familiarity with escalation frameworks and incident management.
Experience supporting multi-program or multi-site operations.
Familiarity with citation management systems or payment processing platforms.

AI & Technology

Elovate actively embraces AI tools to improve operations and service delivery and encourages the responsible use of AI tools to support daily operations and service quality.

Utilize AI-enabled tools for interaction review, documentation assistance, and performance insights as directed.
Reinforce team adherence to AI usage standards and escalation guidelines.
Provide feedback to management on AI tools’ effectiveness and improvement opportunities.
Provide feedback to management on AI Tools’ effectiveness and improvement opportunities.

About Elovate

Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions — covering speed, red light, school zone, and work zone safety — designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people-movement technology companies, we combine deep industry expertise with innovative technology to make meaningful, lasting impact.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Tuition reimbursement

Work Location: In person

Apply Now

Refine Your Search

customer service representative jobs in el paso, tx

Call Center Supervisor

Senior Customer Service Representative.

Customer Service Representatives Needed!

Call Center Team Lead

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Customer Service Representative

Customer Service Rep / Call Center / Client Support

Customer Service Representative

Customer Service

Customer Service Representative - September 2026 Start - Inbound Only

Social Media Content Moderator - Onsite

Contact Center Representative (Hybrid)

Implementation / Client Onboarding / Chat Support

Customer Service Associate

Customer Service Representative - Client Support

Customer Care Advisor

Customer Service Representative

Customer Service Representative I

Customer Service Representative Onsite

Patient Call Center Representative

I want to receive the latest job alert for customer service representative in el paso, tx

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