Top 20 Sr analyst Jobs in El Paso, Tx

Sr Analyst
HCLTech —El Paso, TX
- $82,000 a year
- Mid-level
11d
Senior Analyst
Texas Tech Unv Hlth Sci Ctr El Paso —El Paso, TX
- Mid-level
1d
Sr. Marketing Data Analyst
University of Texas at El Paso —El Paso, TX
- Weekends as needed
- Master's degree
- Ability to lift 50 pounds
- Driver's License
- Paid holidays
- Disability insurance
Senior Technical Support Analyst
MVT Services —El Paso, TX
- Full-time
- Mid-level
- Office
- Continuous improvement
- Health insurance
- Dental insurance
Trade Analyst, Senior
Buckland —El Paso, TX
- Full-time
- Microsoft Office
- High school diploma or GED
- Bachelor's degree
Quick Apply

Discover related jobs

Based on your search for sr analyst jobs.

Senior Automation Program Manager
AirLife —El Paso, TX
The Senior Automation Program Manager provides direction, leads, and manages the development and implementation of major automation and technical projects, or…
Quick Apply
Senior Automation Program Manager
SunMed LLC —El Paso, TX
The Senior Automation Program Manager provides direction, leads, and manages the development and implementation of major automation and technical projects, or…

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Revenue Cycle Analyst
Ensemble RCM LLC —Columbus, OH
Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Proficiency with MS Access and Excel.
$63,100 - $94,650 a year
10h
HRIS Workday Configuration Analyst / Senior
AEP Service Corporation —Columbus, OH
This role involves troubleshooting and resolving technical support tickets, generating, and analyzing HR reports to provide insights for decision-making,…
$74,551 - $109,543 a year
14h

Show more jobs in cities nearby

I want to receive the latest job alert for sr analyst in el paso, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

sr analyst jobs near el paso, tx

Sr Analyst

HCLTech -
El Paso, TX

Apply Now

Job Details

$82,000 a year
11 days ago

Qualifications

Employee onboarding
Knowledge management
Records maintenance
Network troubleshooting
Email customer support
Technical support via phone
Service scheduling
Client inquiry handling
Regulatory compliance
Performance Reporting
Purchase order management
Mid-level
Incident Escalation
Financial issue resolution
Team training
Hardware support
Compliance documentation
Invoice reconciliation
Customer service knowledge base
Management reporting
Billing issue inquiries
Order issue resolution
Invoice exception handling
Online help documentation
Technical support via email
Cross-functional collaboration
Ad-hoc reporting
Invoice dispute resolution
Accounting support
Cross-functional communication

Full Job Description

El Paso, Texas
Job Summary

To independently troubleshoot/resolve assigned tickets and provide support in adherence to agreed SLA and quality standards of the company.

General Technical Support
Provide first-line technical support to customers via phone, email, and remote tools.
Troubleshoot and resolve software, ordering, and invoicing issues.
Document all customer interactions and technical steps in the ticketing system.
Collaborate with cross-functional teams to escalate and resolve complex issues.
Maintain up-to-date knowledge of company products, services, and support protocols.
Participate in ongoing training and professional development activities.
Ensure compliance with company policies and industry regulations.
Contribute to knowledge base articles and internal documentation.
Support onboarding and training of new team members as needed.
340B Program Support, 340B Order Link Portal
Create and manage purchase orders within the 340B Order Link Portal.
Oversee and execute auto order scheduling for 340B program participants.
Maintain accurate and timely records of all 340B-related transactions.
Contract Pharmacy Partner Support
Provide support to contract pharmacy partners, including troubleshooting and resolving portal or order issues.
Maintain and provide purchase order history for contract pharmacy partners.
Serve as a point of contact for contract pharmacy inquiries and escalations.
340B Program Maintenance
Perform ongoing maintenance of the 340B program, including updates to participant information, eligibility, and compliance documentation.
Monitor program performance and proactively address potential issues.
Self-Service Tools & Reporting
Guide customers and partners in the use of self-service tools for order management, reporting, and troubleshooting.
Generate and distribute regular and ad-hoc reports related to 340B program activity, compliance, and financials.
Invoicing
Prepare, review, and process invoices related to 340B program transactions.
Collaborate with finance and accounting teams to ensure accurate and timely billing.
Address and resolve invoicing discrepancies or customer inquiries.
Key Responsibilities

1. To provide support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
2. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
3. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
4. To maintain high login Efficiency (Availability) for customers.
5. To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.
6. Work on value adding activities such Knowledge base update & self development.

Maximum Salary (US): 82000
Minimum Salary (US): 54000
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

Apply Now

Refine Your Search

sr analyst jobs in el paso, tx

Sr Analyst

Senior Analyst

Sr. Marketing Data Analyst

Senior Technical Support Analyst

Trade Analyst, Senior

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for sr analyst in el paso, tx

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected