Top 145 Call center Jobs in El Paso, Tx

Call Center Specialist (Bilingual English/Spanish)
Koniag Government Services —El Paso, TX
- Weekends as needed
- Background check
- Spanish
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Inbound Sales Consultant - TX
Viking Cruises US —Texas
- $80,000 - $190,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- 5 years
- Senior level
- Paid training
- Employee stock purchase plan
Quick Apply
Bilingual Inbound Retention Rep - Unlimited Commission
EchoStar —El Paso, TX
- From $70,000 a year
- Full-time
- Bilingual
- Clean driving record
- Pass drug screening
- Paid training
- Employee stock purchase plan
Quick Apply
Bilingual Call Center Rep - Career Growth
EchoStar —El Paso, TX
- From $33,000 a year
- Full-time
- Bilingual
- Clean driving record
- Pass drug screening
- Paid training
- Employee stock purchase plan
Quick Apply
13d
Contact Center Representative (Hybrid)
GECU —El Paso, TX
- $16.33 - $24.50 an hour
- Seasonal
- Remote
- High school diploma or GED
- Analysis skills
- Computer skills
- Work from home
12d
Customer Services Representative (El Paso)
Texas Workforce Commission —El Paso, TX
- $3,217.54 a month
- Online Application
- Hybrid work
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- 401(k)
Implementation / Client Onboarding / Chat Support
ADP —El Paso, TX
- $17.50 an hour
- Overtime
- Hybrid work
- Spanish
- Writing skills
- No experience needed
- Health insurance
- Paid time off
Call Center Agent
REQ SOLUTIONS PVT LTD —El Paso, TX
- $18 an hour
- 8 hour shift
- Hybrid work
- Computer literacy
- Windows
- High school diploma or GED
- Health insurance
Quick Apply
1d
Contact Center Representative (Hybrid)
GECU Federal Credit Union —El Paso, TX
- Seasonal
- Remote
- High school diploma or GED
- Analysis skills
- Computer skills
- Work from home
12d
Patient Call Center Representative
Texas Tech Unv Hlth Sci Ctr El Paso —El Paso, TX
- Entry level
6d
Member Advisor I
FIRSTLIGHT FEDERAL CREDIT UNION —El Paso, TX
- $17.77 - $22.21 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
12d
Call Center Representative
Security Service Federal Credit Union —El Paso, TX
- Computer literacy
- Writing skills
- Mid-level
Quick Apply
1d
Call Center Agent Part Time/Full-Time-REMOTE
AnswerNet —El Paso, TX
- $16 an hour
- Part-time
- Remote
- Background check
- Computer literacy
- High school diploma or GED
Quick Apply
Customer Care Advisor
NCD —El Paso, TX
- $17.50 - $18.50 an hour
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- Typing
- Paid training
- Disability insurance
Quick Apply
14d
Remote Full time and Part time Call Center Agent
AnswerNet —El Paso, TX
- $15 an hour
- Part-time
- Remote
- Sales
- Computer literacy
- Windows
- Work from home
Quick Apply
Customer Service Representative
ADP —El Paso, TX
- Overtime
- Military
- Writing skills
- 1 year
- Paid time off
- Benefits from day one
5d
Customer Service Representative
Alorica —El Paso, TX
- $17 an hour
- Full-time
- High school diploma or GED
- Entry level
- Paid training
- Health savings account
Supervisor, TRICARE Contact Center- El Paso, TX - 100% Onsite
TriWest Healthcare Alliance —El Paso, TX
- $69,000 - $72,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Disability insurance
Bilingual Customer Service Representative
Alorica —El Paso, TX
- $18 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Paid training
- Health savings account
Customer Service Representative | Technical Support
Spectrum —El Paso, TX
- Weekends as needed
- Computer literacy
- English
- Residential
- Opportunities for advancement

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Call Center Specialist (Bilingual English/Spanish)

Koniag Government Services -
El Paso, TX

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
401(k) matching

Qualifications

Computer operation
Spanish
Customer communication
Microsoft Outlook
Spreadsheets
Child welfare services experience
English
Bachelor's degree
Microsoft Teams
Technical Proficiency

Full Job Description

Koniag Professional Services, a Koniag Government Services company, is hiring Call Center Specialists (Bilingual English/Spanish) to support KPS and our government customer. Must be a US Citizen and eligible to obtain a Public Trust clearance. This position is located in El Paso, TX.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, paid vacation and sick leave, and more.

This role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth.

DUTIES

Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers
Communicate effectively in English and Spanish
Maintain professional judgment, especially during crisis calls
Respond to calls promptly
Manage and de-escalate calls from individuals in crisis
Triage calls for appropriate responses, referrals, and documentation
Provide case management/referral services
Apply quality standards to all calls and meet program deadlines
Work with stakeholders, including legal service providers and court officials
Assess changes affecting child safety and make referrals to officials
Follow protocols and policies in call handling including post-call documentation

MINIMUM QUALIFICATIONS

Bachelor's degree in a relevant field, such as psychology, social work, mental health, or a related field.
At least 1 year of child welfare experience.
Bilingual in English and Spanish is REQUIRED.
Strong computer skills, including proficiency in Microsoft Excel, Word, Teams, and Outlook.
Comfortable learning new systems and working with case management software.
Exceptional verbal and written communication skills.
Ability to navigate sensitive conversations and emotionally charged topics with professionalism and empathy.

PREFERRED QUALIFICATIONS

Prior call center experience, especially in behavioral health or child/family services.
Familiarity with Federal government programs that support UAC.
Working knowledge of trauma-informed care principles and best practices in crisis intervention.

ADDITIONAL INFORMATION

This is an onsite role located in our secure El Paso, TX facilities. Remote/virtual work is prohibited.
As part of a 24x7x365 essential operation, this position may require work on evenings, weekends, holidays, or during emergency situations.
A mandatory 3-week training period (combination of webinars, self-paced learning, and workshops) must be completed prior to shift assignment.
U.S. Citizenship or Permanent Residency required. Must be eligible for Public Trust clearance

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance

Work Location: In person

Quick Apply

Refine Your Search

call center jobs in el paso, tx

Call Center Specialist (Bilingual English/Spanish)

Inbound Sales Consultant - TX

Bilingual Inbound Retention Rep - Unlimited Commission

Bilingual Call Center Rep - Career Growth

Contact Center Representative (Hybrid)

Customer Services Representative (El Paso)

Implementation / Client Onboarding / Chat Support

Call Center Agent

Contact Center Representative (Hybrid)

Patient Call Center Representative

Member Advisor I

Call Center Representative

Call Center Agent Part Time/Full-Time-REMOTE

Customer Care Advisor

Remote Full time and Part time Call Center Agent

Customer Service Representative

Customer Service Representative

Supervisor, TRICARE Contact Center- El Paso, TX - 100% Onsite

Bilingual Customer Service Representative

Customer Service Representative | Technical Support

I want to receive the latest job alert for call center in el paso, tx

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