The IT SFCS Engineer will be responsible for supporting manufacturing and warehouse systems by providing advanced hardware/software troubleshooting, developing alerts and automated reporting, and improving system performance through SQL and database enhancements. This role partners with operations and project teams to resolve recurring issues, support customer-facing initiatives, and ensure system reliability, data integrity, and audit readiness in a high-volume manufacturing environment.
Key Responsibilities:
Systems Support & Troubleshooting:
- Provide advanced support for hardware and software installation and troubleshooting, including desktops and Zebra printers.
- Support manufacturing systems operations and reduce downtime by diagnosing issues and restoring service quickly.
- Identify recurring issues, perform root cause analysis, and implement solutions to reduce or eliminate repeat incidents.
- Work effectively under pressure while maintaining clear, professional communication with end users and stakeholders.
Reporting, Alerts & Automation:
- Design and implement alerts, automated reports, and simple applications to support end-user needs.
- Develop solutions that improve visibility, reduce manual work, and enhance operational efficiency.
- Attend cross-functional meetings with departments or customers to support process improvements and resolve current issues or complaints.
SQL & Database Development:
- Design, implement, and maintain database objects including triggers, views, functions, and stored procedures.
- Tune and refactor legacy database objects to improve performance and reliability.
- Support data troubleshooting and validation using SQL queries and analysis.
Project & Customer Support:
- Work with the Project Office on customer-facing projects and requirements.
- Support implementation and validation of system changes, enhancements, and process updates.
- Provide required documentation and clarifications for customer audits and external audit exercises.
Security & Access Management (Preferred)
- Support Active Directory administration including account creation and policy creation/modification as authorized.
- Follow information security standards and access control policies to maintain compliance.
Preferred Qualifications:
- 3+ years of experience supporting hardware and software installation/troubleshooting (desktops, Zebra printers) required.
- 3+ years of experience in IT engineering or systems engineering preferred.
- Knowledge of manufacturing systems preferred.
Skills:
- Strong SQL skills and database development knowledge.
- Strong analytical thinking and troubleshooting ability.
- Self-directed, proactive, efficient, and effective in managing priorities.
- Clear communication and ease of speech; able to support end users and stakeholders.
- Ability to work under pressure in a fast-paced operational environment.
- Active Directory knowledge preferred (account creation, policy creation/modification).
Education/Experience:
- Bachelor’s degree in computer science, Information Technology, or a related field Required; alternatively, 6–8 years of directly relevant experience may be considered in lieu of a degree.
- SQL required.
Physical Requirements:
- Ability to sit, stand, and walk for extended periods throughout the workday.
- Ability to lift, move, and install IT equipment and peripherals (e.g., desktops, printers) as needed.
- Manual dexterity to handle hardware components, tools, and computer systems.
- Ability to work within production and warehouse environments while supporting system issues.
- Visual ability to analyze system data, troubleshoot errors, and review technical information.
- Ability to respond to urgent technical issues, which may require extended hours or shift flexibility.
Work Environment:
- Manufacturing and warehouse environment with regular exposure to operational systems and equipment.
- Frequent collaboration with IT, operations, and project teams to support production needs.
- Fast-paced, high-volume environment requiring timely issue resolution and system reliability.
- Regular movement between office, production floor, and warehouse areas.
- May require rotating shifts, overtime, or off-hours support for system updates and production continuity.
- Combination of independent technical work and cross-functional teamwork.
Region/Country Specific Details: Must be a US citizen, a permanent resident, or legally authorized to work in the United States of America.
Note: This job description reflects essential functions, it does not prescribe or restrict the number or types of tasks that may be assigned or reassigned during the conduct of business.
ADA / Reasonable Accommodation Statement
Wiwynn is committed to providing reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Applicants or employees who require accommodation should notify Human Resources.
Equal Employment Opportunity (EEO) Statement
Wiwynn is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to creating an inclusive and diverse workplace.
Pay: From $55,800.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- What are your salary expectations?
- Are you authorized to work in the United States without sponsorship?
Education:
Work Location: In person
