Top 98 It tier 2 support Jobs in Elgin, Il

Help Desk Analyst
ARTHUR SCHUMAN MIDWEST LLC —Elgin, IL
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Health insurance
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10d
IT Support Specialist I
NORTHERN ILLINOIS FOOD BANK —Geneva, IL
- $20.33 - $21.60 an hour
- Online Application
- Office
- Windows
- Microsoft Office
MSP Tier 2
Aris Search —Elgin, IL
- Up to $75,000 a year
- Full-time
- Azure
- Mid-level
- Office
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Live the dream: Crush Tier 2 tickets for an MSP in the office.
Aris Search —Wayne, IL
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Windows
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IT Support Specialist
Ecentria —Aurora, IL
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Paid parental leave
- Paid holidays
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Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
6d
Analyst, IT Service, Deerfield
Nutrien US LLC —Deerfield, IL
- $62,200 - $115,500 a year
- Full-time
- Background check
- Computer science
- Microsoft Outlook
- Paid holidays
- Disability insurance
12d
Manager - DT Service Desk
United Airlines —Arlington Heights, IL
- $102,220 - $133,194 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
5d
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
CDL-A Dedicated Truck Driver: Home Weekly & $2,500 Sign On Bonus
U.S. Xpress —Aurora, IL
- $0.82 - $0.85 per mile
- Full-time
- Dedicated
- DOT physical examination
- Pass drug screening
- Paid training
- AD&D insurance
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IT Operations Analyst
PGS Gold & Coin —Palatine, IL
- $65,000 - $80,000 a year
- Full-time
- Background check
- Google Workspace
- Computer science
- Health insurance
- Dental insurance
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International Trade Compliance Manager
Ace Hardware Corporation —Oak Brook, IL
- $137,700 - $175,600 a year
- Full-time
- Spanish
- 7 years
- English
- Paid holidays
- Disability insurance
Bilingual Onsite Recruiter
Midway Staffing, Inc. —Carol Stream, IL
- $22.50 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- English
- AD&D insurance
- Health insurance
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2nd Shift Bilingual Onsite Recruiter
Midway Staffing, Inc. —Wheeling, IL
- $22.50 - $23.50 an hour
- Monday to Friday
- Spanish
- Microsoft Excel
- Management
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Financial Service Representative, Bilingual Spanish
Heights Finance Corporation —Aurora, IL
- $17.75 - $24.25 an hour
- Full-time
- Spanish
- No experience needed
- English
- Health insurance
- Dental insurance
CDL A Flatbed Truck Driver - OTR, 2 weeks out
TCSI-TransLand, Inc —Illinois
- $0.67 per mile
- CDL A
- Mid-level
- Flatbed truck
- Passenger ride along program
- Disability insurance
Quick Apply
5d
CDL A Owner Operator Driver
Page Trucking —Illinois
- From $300,000 a year
- Full-time
- Owner-operator
- CDL A
- Mid-level
- Fuel discount
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CDL A Owner Operator Driver
Page Trucking —Naperville, IL
- From $300,000 a year
- Full-time
- Owner-operator
- CDL A
- Mid-level
- Fuel discount
Quick Apply
T2 Service Desk Engineer
WEBIT Services —Naperville, IL
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- AWS
- AD&D insurance
- Disability insurance
Quick Apply
5d
End User Computing Analyst
Bell Flavors and Fragrances —Northbrook, IL
- $75,000 - $85,000 a year
- Full-time
- 5 years
- Mid-level
- Office
Quick Apply

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it tier 2 support jobs near elgin, il

Help Desk Analyst

ARTHUR SCHUMAN MIDWEST LLC
Elgin, IL

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Job Details

Full-time
$60,000 - $70,000 a year
10 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Network troubleshooting
Enterprise software
Incident management software
Microsoft Teams
Video conferencing systems operation
Ticketing system technical support

Full Job Description

Primary Purpose: The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with hardware, software, and network-related issues. This role will serve as the first point of contact for IT support, helping users troubleshoot technical problems, escalate complex issues when necessary, and ensure smooth day-to-day operations. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset. This position requires the ability to provide remote and on-site support in a fast-paced, multi-environment setting, including warehouses, factories, and office spaces. This position will require on-site support in Elgin, IL facility five days a week.

Responsibilities:

Technical Support & Troubleshooting
- Serve as the first point of contact for IT-related support requests via phone, email, and in-person inquiries.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Support and troubleshoot Windows Operating Systems, business applications, printers, and peripheral devices.
- Assist users with password resets, account management, and software installations.
- Provide remote assistance to employees across multiple locations.
Incident Management & Documentation
- Log and track all helpdesk tickets using the IT ticketing system, ensuring timely resolution.
- Prioritize, document, and escalate complex issues to higher-tier IT teams when necessary.
- Maintain and update knowledge base articles, FAQs, and troubleshooting guides.
Hardware & Software Setup & Maintenance
- Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.
- Install, update, and troubleshoot enterprise applications and security patches.
- Assist with hardware replacements, device imaging, and workstation setups for new employees.
- Coordinate equipment moves, swaps, and upgrades as needed.
User Support & Training
- Provide technical guidance to employees on using company hardware and software.
- Educate users on best practices for cybersecurity, password management, and data protection.
- Follow up with users to ensure issues are resolved and provide customer-friendly support.
Collaboration & Continuous Improvement
- Work with IT leadership and other team members to improve helpdesk processes and efficiency.
- Assist in IT projects such as system upgrades, deployments, and new technology rollouts.
- Monitor trends in helpdesk tickets and suggest proactive solutions to common issues.

Education, Qualities and Skills Required:

2+ years of experience in helpdesk, technical support, or IT support roles.
Proficiency in troubleshooting Windows Operating Systems, networking basics, and enterprise applications.
Ability to recognize and assign Helpdesk Issues to other groups within the IT Department.
Experience providing remote support using tools like Microsoft Teams and ticketing systems.
Strong analytical and problem-solving skills to diagnose and resolve IT issues efficiently.
Excellent communication skills with the ability to assist non-technical users.
Ability to work independently, take initiative, and adapt to changing IT needs.
Must participate in on-call support for urgent IT issues outside normal business hours.
Ability to lift to 20 lbs.

Supervisory Responsibility:

No direct supervision required.

Work Environment:

Typical office working environment which includes a workstation equipped with a computer and other office supplies necessary for daily tasks. Typically climate-controlled to provide a comfortable working temperature year-round. Lighting is usually a mix of natural and artificial sources to ensure sufficient lamination. May require occasional work in a manufacturing plant environment with temps that range higher and lower than an office environment.

Position Type/Expected Hours of Work:

This is a full-time salaried position, and hours of work and days are Monday through Friday. Expectations of 45 hours per week, to be worked during normal business hours. This position is full-time, on site at our facility in Elgin, IL.

Physical Requirements:

The physical requirements for an office environment typically include:

1. Sitting: Prolonged periods of sitting at a desk or workstation.
2. Typing: Frequent use of hands to type on a keyboard and operate a computer mouse.
3. Visual Requirements: Extended periods of viewing a computer screen and reading printed or digital documents.
4. Mobility: Occasional walking or standing, including moving between different areas of the office.
5. Manual Dexterity: The ability to handle office equipment, such as phones, printers, and copiers, and to file documents.
6. Communication: Clear verbal and written communication skills for interacting with colleagues, clients, and vendors.
7. Lifting: Occasionally lifting and carrying light objects, typically up to 20 pounds, such as files, documents, or office supplies.
8. Reaching and Bending: Reaching above shoulder height and bending to access files and office supplies.
9. Hearing: Adequate hearing ability to participate in meetings and teleconferences.

These requirements ensure that employees can perform their duties effectively and safely within an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Compensation and Benefits:

The budgeted salary range for this position is $60,000-$70,000, with a 5% annual bonus potential.

Our comprehensive benefits package includes:

Health, dental, and vision insurance
401(k) plan with 4.5% employer contribution
Paid time off and holidays
Professional development opportunities
Employee wellness programs

Salary range is based on consideration of required qualifications, experience, education, skill, training, certifications or seniority, etc. Schuman Cheese reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by Schuman Cheese that is commensurate with the applicant’s qualifications, experience, education, skill, training, certifications or seniority.

We are unable to sponsor or take over sponsorship of an employment visa at this time.

Schuman Cheese does not accept unsolicited resumes and will not be held liable for recruiter fees associated with unsolicited resumes.

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Refine Your Search

it tier 2 support jobs in elgin, il

Help Desk Analyst

IT Support Specialist I

MSP Tier 2

Live the dream: Crush Tier 2 tickets for an MSP in the office.

IT Support Specialist

Helpdesk Analyst

Analyst, IT Service, Deerfield

Manager - DT Service Desk

Tier 3 Engineer

CDL-A Dedicated Truck Driver: Home Weekly & $2,500 Sign On Bonus

IT Operations Analyst

International Trade Compliance Manager

Bilingual Onsite Recruiter

2nd Shift Bilingual Onsite Recruiter

Financial Service Representative, Bilingual Spanish

CDL A Flatbed Truck Driver - OTR, 2 weeks out

CDL A Owner Operator Driver

CDL A Owner Operator Driver

T2 Service Desk Engineer

End User Computing Analyst

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