Top 60 Service desk manager Jobs in Elgin, Il

Manager Support Ops
PAYLOCITY CORPORATION —Schaumburg, IL
- $74,600 - $105,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
IT Operations and Support Manager
Corporate America Family Credit Union —Elgin, IL
- $94,561.46 - $118,201.83 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Commuter assistance
Quick Apply
Manager Implementation Ops - Elevate Implementation Ops
PAYLOCITY CORPORATION —Schaumburg, IL
- $89,300 - $127,600 a year
- Full-time
- Microsoft Access
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Schaumburg, IL
- $74,600 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Lead Client Services Ops - Majors
PAYLOCITY CORPORATION —Schaumburg, IL
- $82,000 - $87,000 a year
- Full-time
- Microsoft Access
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Client Experience Manager
Bare All Beauty Bar —Geneva, IL
- $22 - $28 an hour
- Full-time
- Management
- Mid-level
- Continuous improvement
- Paid time off
Quick Apply
Senior Manager of Systems Administration
Cooper's Hawk Winery & Restaurants —Downers Grove, IL
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Hospitality
- 5 years
- Office
- Wellness program
- Paid parental leave
Quick Apply
Multinational Network Manager
The Hartford —Naperville, IL
- $67,600 - $129,600 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
14d
IS Specialist
ITASCA BANK & TRUST Company —Itasca, IL
- $52,700 - $79,100 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
NOC Technician II – VoIP & Network Support
Pilot Global Technologies/Crosswind Cloud Solutions —Naperville, IL
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
IT Assistant / Help Desk (Entry Level)
ACTS Aviation Security —Des Plaines, IL
- $55,000 a year
- Research
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Senior Director of Human Resources Information Systems
Elgin Community College —Elgin, IL
- $99,295 - $112,000 a year
- Full-time
- Computer science
- Computer Science
- ERP systems
- Disability insurance
- Health insurance
8d
IT Client Services Manager
Aldridge Electric —Libertyville, IL
- 5 years
- Office
- Supervising experience
- Disability insurance
- Health insurance
PRETREATMENT OPERATIONS COORDINATOR
HOH Water Technology —Palatine, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- ERP systems
- Pass drug screening
- Mid-level
- Profit sharing
- Continuing education credits
Quick Apply
Regional Customer Experience Supervisor
DCC Propane, LLC —Lisle, IL
- From $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Lead Implementation Ops
PAYLOCITY CORPORATION —Schaumburg, IL
- $57,200 - $80,000 a year
- Full-time
- Research
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
13d
Endpoint Administrator
NET56 —Deer Park, IL
- $60,000 - $80,000 a year
- Google Workspace
- Computer Science
- Mid-level
Quick Apply
Program Manager, DMFS
DMG MORI USA, INC —Hoffman Estates, IL
- $90,000 a year
- Monday to Friday
- Military
- Office
- Business development
Quick Apply
Lead Implementation Ops - Majors PM Led
PAYLOCITY CORPORATION —Schaumburg, IL
- $63,600 - $90,800 a year
- Full-time
- Research
- Office
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply

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Manager Support Ops

PAYLOCITY CORPORATION -
Schaumburg, IL

Quick Apply

Job Details

Full-time
$74,600 - $105,000 a year

Benefits

Health insurance
Dental insurance
RSU
Vision insurance
401(k) matching

Qualifications

Employee onboarding
Customer communication
Performance improvement leadership
Recruitment process management
Requirements specification
Requirements design
Managing teams in a customer support role
5 years
Project change management
Performance management strategy
Six Sigma methodology implementation
Metrics Reporting
Frontline customer support management
Managing clients in a customer support role
Team development
Schedule management
Quality performance measurement
Bachelor's degree
Team training
Requirements analysis
Recruiting
Managing projects
Operational excellence initiatives
Project resource management
Talent career development
Process improvement planning
Business operations
Change management support (employee development activity)
Senior level
Onboarding process management

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position.

Candidates must be able to work on-site five days per week during designated work hours.

The Manager, Service Ops leads their team across various internal departments to ensure a successful ongoing client experience. The manager is responsible for providing leadership and support to their employees through effective performance management and guidance. In addition, the manager will ensure client needs are met on time with high quality. This role is hands on requiring involvement in all stages of the client experience processes, including partnering with internal teams and external customers to understand the “voice of the customer” and “voice of the employee”; translating into the right process improvement efforts to resolve requests with high-quality that meet/exceed client and employee needs.

Responsibilities:

Support Benefits Services management in the development and rollout of change initiatives
Work with all areas across the organization to analyze key business processes and identify areas for improvement within the Benefits Services department as it relates to Customer Service and Implementation
Develop and implement business process improvements
Work with Management to streamline and create consistent processes across all Tech Services teams
Work with other departments such as Customer Service and Implementation to ensure a consistent support model is utilized across the business, increasing customer and AM satisfaction
Manage all aspects of key business programs and processes (project prioritization, program approach, requirements generation, project timelines, planning and communication, scope and change management and training, implementation, etc.)
Manage the support queue effectively to ensure timely resolution of issues and adherence to service level agreements (SLAs).
Streamline processes and workflows to improve efficiency and effectiveness in handling support requests
Develop and consistently report on key performance metrics for team and individuals while creating a system of accountability to hold team members accountable for metric performance
May manage support for Large Client project management team
May be asked to participate in or drive Lean Six Sigma continuous improvement efforts at least twice per year to improve the customer and/or employee experience
Develop and motivate team members to reach departmental and company goals
Recruit, hire, and develop onboarding plans to successfully onboard new team members as needed
Develop and execute an ongoing learning/development plan for existing team members which includes Career Pathing
Hold regularly scheduled one-on ones with assigned team
Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach
Maintain relationships and collaborate with key internal business partners to create the best customer experience

Requirements:

Minimum 5 years in an operational management role preferred
Bachelor’s degree or equivalent operations experience required
Experience developing, implementing and managing control/auditing processes is required
Experience managing employees working on both task oriented and project driven tasks a strong plus
Experience managing tasks in a matrix project management environment is a strong plus
Experience developing and driving adoption of cross departmental processes preferred
Experience working with payroll and/or HR data a huge plus!

Physical Requirements:

Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $74,600 - $105,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits . This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws.

Quick Apply

Refine Your Search

service desk manager jobs in elgin, il

Manager Support Ops

IT Operations and Support Manager

Manager Implementation Ops - Elevate Implementation Ops

Manager Client Services Ops- Enterprise

Lead Client Services Ops - Majors

Client Experience Manager

Senior Manager of Systems Administration

Multinational Network Manager

IS Specialist

NOC Technician II – VoIP & Network Support

Tier 3 Engineer

IT Assistant / Help Desk (Entry Level)

Senior Director of Human Resources Information Systems

IT Client Services Manager

PRETREATMENT OPERATIONS COORDINATOR

Regional Customer Experience Supervisor

Lead Implementation Ops

Endpoint Administrator

Program Manager, DMFS

Lead Implementation Ops - Majors PM Led

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