Top 3 Lead receptionist Jobs in Elizabethtown, Ky

Lead Receptionist
Country Critters Veterinary Clinic —Elizabethtown, KY
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Computer literacy
Lead Receptionist
Rural King —Elizabethtown, KY
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Computer literacy
Receptionist/Website Administrator
CAMPERS INN INC —Lebanon Junction, KY
- Full-time
- Dealership
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
1d

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Lead Receptionist

Country Critters Veterinary Clinic -
Elizabethtown, KY

Apply Now

Job Details

Full-time

Qualifications

Microsoft Outlook
Word embeddings
Employee relationship building

Full Job Description

Overview:

JOB SUMMARY

The Lead Receptionist handles all duties of the Reception position as well as leads the Reception Team. The Receptionist is the client’s first contact when calling, or visiting the practice, and represents the professional and positive image. The receptionist answers telephones, greets clients, prepares patient files, and escorts clients and patients to exam rooms, receives and relays client correspondence, and updates client financial records. This exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.

Responsibilities:

JOB DUTIES AND ESSENTIAL FUNCTIONS

Demonstrate veterinary knowledge with the ability to educate and answer client inquiries about animal care, routine procedures, and guide optimal care

Educate clients on over-the-counter products such as shampoos and nutraceuticals, as well as heartworm and external parasite preventives to promote client education and sales
Admit and discharge patients and handle medical record entries accurately using veterinary practice software and alphabetical filing system
Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates
Handle client/patient transfers with ease
Prepare client invoices for services performed and accurately handle payment transactions
Accurately and empathetically communicate estimates/treatment plans to clients
Build relationships with customers to create long-term bonds with the clinic

Create a positive and welcoming environment during client wait times
Maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen

Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system
Provide accurate follow-up on messages, calls, e-mail, or fax communication

Maintain a positive, cooperative relationships with other associates
Display genuine care and liking to animals and the veterinary field

Develop client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements.
Maintain a professional/welcoming appearance of the front office through cleaning and organization
Offer proper upkeep for and troubleshoot office equipment including pc’s, telephones, copiers, and fax machines
May be required to cross train and perform other duties

Qualifications:

QUALIFICATIONS

2+ years of reception experience in a veterinary practice OR equivalent combination of experience and education is applicable
Customer service experience preferred
Basic computer skills using Microsoft WORD and Outlook
Ability to participate in our online applicant and new hire onboarding process remotely
Ability to complete computer-based training

SUPERVISORY RESPONSIBILITIES

No, however, lead a team of receptionists

PHYSICAL REQUIREMENTS

Ability to communicate effectively to all audiences
Good visual acuity
Close vision for computer work
Comfortable around unpleasant odors, noises and animal feces
Comfortable with exposure to animals including their actions and ailments
Ability to lift up to 50lbs
Repetitive wrist movements on keyboard
Ability to sit/stand/walk for long periods of time
Ability to walk up and down stairs multiple times per day

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Apply Now

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