Top 23 Salesforce implementation project manager Jobs in Elkhart, In

CRM Implementation Manager
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- Full-time
- Hybrid work
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- Mid-level
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Platform 6 Ltd —United States
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CRM Implementation Manager

Dexter -
Elkhart, IN

Quick Apply

Job Details

Full-time
2 days ago

Qualifications

5 years
Mid-level
Organizational skills
Certified Project Manager
Communication skills

Full Job Description

At Dexter, we manufacture and distribute axles, accessories, and towing components primarily serving the commercial trailer, RV, marine, agriculture, and manufactured housing markets. We’re building products and systems that are rooted in a culture of safety, collaboration, and innovation.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved over 65 years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

About the Role

We are seeking a highly organized and cross-functional CRM Implementation Manager to support the successful deployment and adoption of enterprise CRM capabilities across the organization.

This role will focus on project coordination, implementation support, business process alignment, user readiness, and operational execution related to CRM initiatives. The CRM Implementation Manager will work closely with Commercial Technology leadership, IT, implementation partners, Marketing, Sales, Operations, and other business stakeholders to help ensure successful CRM rollout and adoption.

The ideal candidate combines strong project management, communication, and organizational skills with experience supporting CRM implementations, business process improvements, and user enablement initiatives.

This role requires occasional travel to support workshops, training, implementation activities, and business engagement across locations.

What You’ll Do

Coordinate day-to-day execution activities related to CRM implementation projects, including timelines, deliverables, risks, dependencies, and action tracking
Partner with Commercial Technology leadership, IT teams, and implementation partners to support successful CRM deployment and adoption initiatives
Facilitate cross-functional collaboration between Marketing, Sales, Operations, and other business teams during CRM implementation activities
Support business process documentation, workflow mapping, and operational alignment efforts associated with CRM rollout
Coordinate user acceptance testing (UAT), issue tracking, feedback collection, and resolution activities during implementation phases
Help manage CRM implementation schedules, project documentation, meeting cadences, status updates, and stakeholder communications
Support CRM data migration, cleanup, and validation activities in coordination with IT and enterprise data teams
Collaborate with enterprise data, MDM, ERP, ecommerce, and product data teams to support operational alignment between CRM and related business systems
Assist with CRM training coordination, user onboarding, documentation, and adoption support initiatives
Monitor implementation progress and support reporting on project milestones, adoption metrics, operational readiness, and implementation KPIs
Coordinate change management activities to help drive user engagement and adoption across business functions
Identify implementation risks, operational challenges, and process gaps, escalating issues and supporting resolution activities as needed
Support post-go-live stabilization efforts, enhancement tracking, and continuous improvement initiatives
Maintain CRM project documentation, standard operating procedures, and implementation best practices
Support vendor coordination and implementation partner management activities as needed

What We’re Looking For

Bachelor’s degree in Business, Marketing, Information Systems, Project Management, or related field
5+ years of experience supporting CRM implementations, business systems projects, project management, or commercial operations initiatives
Experience participating in CRM implementations or enterprise technology deployments
Strong project coordination and organizational skills with ability to manage multiple priorities and stakeholders
Experience facilitating cross-functional meetings, requirements gathering, and implementation tracking activities
Familiarity with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar systems
Understanding of business process mapping, operational workflows, and change management principles
Strong communication and stakeholder management skills
Experience supporting user training, onboarding, and adoption initiatives
Detail-oriented with strong documentation and follow-through capabilities

Preferred Qualifications

Experience in manufacturing, B2B, distribution, or commercial operations environments
Experience working with CRM implementation partners or system integrators
Familiarity with ERP, marketing automation, ecommerce, or customer data platforms
Experience with project management tools and methodologies
Exposure to data migration, CRM integrations, or enterprise data initiatives
PMP, Agile, or related project management certification preferred

Key Performance Indicators (KPIs)

CRM implementation milestone completion
User adoption and onboarding effectiveness
CRM deployment readiness and stabilization success
Project timeline and deliverable adherence
Stakeholder engagement and communication effectiveness
User training completion and support effectiveness
CRM data readiness and operational accuracy
Post-go-live issue resolution and continuous improvement progress

Dexter is committed to attracting, developing, and retaining a highly qualified, dedicated workforce. We hire and promote individuals based on their qualifications, performance, and abilities.

It is the policy of the Company to provide equal opportunity to all qualified individuals without discrimination on the basis of race, ethnicity, national origin, gender, age, sexual orientation, disability, religion, veteran status, citizenship status or any other protected characteristic as outlined by applicable U.S. and Canada equal rights legislation protected by federal, state, province or local law.

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

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Refine Your Search

salesforce implementation project manager jobs in elkhart, in

CRM Implementation Manager

Systems Analyst IV

Outside Sales Consultant - Fire Protection & Security

Senior Salesforce Scrum Master - EST / CST, USA based, USC ONLY

ServiceNow Technical Consultant with ITOM / CMDB / CSDM - Remote working USA

Netsuite Lead 2 Cash Technical Consultant - Order fulfillment and Billing - Remote USA/Canada

Senior Vlocity Developer with Agentforce - Hybrid working, Hartford, CT, USA

ServiceNow CSM / TSM/TPSM Lead Business Process Consultant - Telecommunications - Remote USA

SQL Developer - Hybrid working Santa Clara, California, USA - USC or GC Holders ONLY

Salesforce Revenue Cloud Advanced (RCA) Architect - Remote working USA or Canada

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