Top 281 Customer service associate Jobs in Elkton, Md

Customer Service Manager- Distributors & Key Accounts
Herr Foods Inc. —Nottingham, PA
- Full-time
- Sales
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
14d
Bilingual (English/Creole) Call Center Agent - $17/hour (#DQD)
Inktel Contact Center Solutions —Maryland
- From $17 an hour
- Full-time
- Remote
- English
- High school diploma or GED
- US work authorization
- Dental insurance
- 401(k)
Quick Apply
5d
Customer Service
Alias Group —Newark, DE
- $25 - $36 an hour
- Full-time
- High school diploma or GED
- Communication skills
- Negotiation
- Paid holidays
- Health insurance
Quick Apply
Customer Service Associate
Walgreens —Elkton, MD
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
6d
Customer Service Associate
Royal Farms —Elkton, MD
- $15 - $19 an hour
- Overtime
- Merchandising
- Ability to lift 50 pounds
- 16+ years old
6d
Pharmacy Customer Service Associate
Walgreens —Elkton, MD
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Call Center Representative
Prism Vision Group —Havre de Grace, MD
- $18.00 - $33.08 an hour
- Computer literacy
- HIPAA
- English
Client Service Representative
VCA Animal Hospitals —Newark, DE
- Part-time
- Organizational skills
- Computer skills
- Communication skills
- Health insurance
- Dental insurance
Customer Service Associate
Wawa, Inc. —Elkton, MD
- $15.50 - $19.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Contact Center Associate (Part-Time)
Blood Bank of Delmarva —Newark, DE
- Part-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Mid-level
6d
Customer Advocate
GOLO, LLC —Newark, DE
- $21 - $24 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
5d
Customer Service Associate I
Dollar Tree —Elkton, MD
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representatives/Cashiers
High's —Elkton, MD
- $15.00 - $16.50 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Cash register
- Health insurance
- Tuition reimbursement
Quick Apply
Insurance Service Associate - Remote
CSAA Insurance Services, Inc. —Middletown, DE
- $21.38 - $28.42 an hour
- Full-time
- Remote
- Spanish
- Computer literacy
- Windows
- On-the-job training
- Work from home
4d
Customer Service Operations Associate
Agilent Technologies Inc —Wilmington, DE
- $22.89 - $35.76 an hour
- Overtime
- Hybrid work
- Bilingual
- Microsoft Excel
- Microsoft Outlook
8h
Customer Support Specialist
Stable —Wilmington, DE
- $50,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Elkton, MD
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate - P/T (Fox Run)
Goodwill of Delaware and Delaware County —Bear, DE
- Part-time
- Merchandising
- High school diploma or GED
- Entry level
Quick Apply
Customer Service Representative
Mr. Rooter —Newark, DE
- $17 - $20 an hour
- Call employer
- Driver's License
- Computer skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Leggett & Platt —Havre de Grace, MD
- 18 years or older
- Residential
- Trade school
- Health savings account
- Health insurance

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Customer Service Manager- Distributors & Key Accounts

Herr Foods Inc. -
Nottingham, PA

Quick Apply

Job Details

Full-time
14 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer communication
Employee relationship building

Full Job Description

Description

Building a great career never tasted so good!

We are currently seeking a qualified individual for the Customer Service Manager position, joining our Distributors and Key Accounts team in Nottingham, PA!

SCHEDULE: Monday-Friday 40+ hours a week
BENEFITS: This position is full-time benefit eligible, elective benefits include:
- Medical, dental, hearing and vision insurance.
- Opportunity to contribute to a 401k, with a company match.
- Paid vacation, holiday and sick time.
- Paid Employee referral program.

Job Summary:
This role encompasses responsibilities that can be administrative and logistical in nature, coordination of Distributor shipping through confirmation and receipt of shipment, coaching customers and helping to address potential customer issues in an urgent fashion. This individual will work cross-functionally and provide insights into Distributor Sales and our customers. Additionally, this position is responsible for determining the best methods to respond to basic to moderately complex customer service issues to ensure customer satisfaction and adherence to established policies.

This role also provides analysis, definition, and recommendations to support Key Account efficiencies, and business development. Provides support for projects, productivity assessment, process improvement, transition management and corporation training.

Benefit (Details):

Herr’s is proud to offer a variety of quality benefits and wellness programs where we have been recognized as a 5-time Well Workplace Award winner in the area! Elective benefits include medical, dental, vision and hearing insurance, long term disability, life insurance, accident, hospital and critical illness indemnity plans, and legal plans. The company also provides opportunities to contribute to a 401k with a company match, vacation, sick and holiday pay; EAP services, and tuition reimbursement. Benefits start the first of the month following 30 days of service (unless otherwise noted in plan description).

Key Responsibilities

Supervisory Oversight:

Oversees Distributor & Key Account administrative teams by coaching and counseling, planning, monitoring, and appraising job results. Completes annual performance review appraisals.
Analyzes departmental problems and concerns, develops and implements new solutions, and helps increase business growth by improving department operations and customer service.
Leads and positively influences employees towards successful outcomes.
Collaborates with Distributor & Key Account Managers, Customers and Department to ensure the highest level of customer service and productivity outcomes.
Proactively recommends and implements process improvement initiatives.
Delegates assignments as needed.

Customer Service

Possesses top-notch listening skills to build meaningful relationships with customers and cross-functional areas to troubleshoot, resolve or respond within 24 hours with actionable solutions.
Manages difficult or emotional customer situations, leveraging relationships and knows when to escalate.
Interprets Distributor shipping schedule orders and relays to assigned sales team member.

Administrative, Logistical and Operations Management.

Processes daily, all details of shipping within a proprietary system, with close attention to detail and in a timely manner.
Continuously monitors customer orders and collaborates with various teams on shipments, delivery, and final resolutions on outstanding order concerns.
Tracks and monitors orders/deductions for accuracy and compliance of program specifics.
Compiles information for Team Meeting reports and presentations to assist in decision making.
Perform business and process analysis using the data and information provided by internal systems and outside sources. Analysis offered includes more than just the numbers. It contains observations and ideas.
Participate in process improvement teams to determine ways to improve business processes. Ideally taking a lead role for some projects at the appropriate time.
Produce reports and graphics for internal and external customers.
Build effective relationships and credibility with external customers and within Herr’s operations and other company functional groups.
Lead implementation and assist in follow-up with each new Distributor onboarded.
Liaison between customer and Distributor management team.
Must be able to work in a fast-paced environment.
Good communication and organization skills and strong attention to detail are required.

In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, preserve confidentially of all business information and data, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency, and attention to detail, respect the work environment and keep it as environmentally friendly as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. Reliable attendance and punctuality are also required. The employee is also expected to perform other related duties, special projects and functions as required from time to time.

Qualifications

Associate degree and a minimum of 2 years of relevant sales and management experience preferred.
Courteous with exemplary customer service orientation and demonstrated listening skills.
Self-motivated with demonstrated strong work ethic, the ability to work within tight deadlines, while paying attention to detail while delivering stellar customer service.
Excellent written and oral communications skills.
Proven ability at creative problem solving and innovative thinking.
Ability to effectively resolve conflict.
Demonstrates flexibility to adapt to changes quickly and think conceptually and execute in a timely manner. Proven ability to respond positively under high pressure and respond with a high sense of urgency. Effective multi-tasker.
Goal oriented and sales minded.
Knowledge of Microsoft Office and ability to learn industry specific software in a reasonable amount of time with the ability to change work habits as the company continues to implement advances in technology to improve efficiency.
D365 Management or equivalent ERP-System
Professional work experience in Distributors and/or key account
Profound knowledge of customs documentation and clearance industry.
2+ years of work experience in Customer Service.
Successfully completed an apprenticeship as an office management assistant or equivalent educational experience.
Coordination of out-and-inbound shipments with carriers and customers.

Physical requirements and work environment:

Performs work required for this position in an office environment.
Remains sedentary for moderate to extended periods of time.
Required to use a computer monitor, keyboard, and mouse for extended periods of time
Ability to lift up to 20 pounds on occasion
Occasionally works irregular hours to meet department deadlines, participate in department projects and activities, and accommodate client's schedules or to respond to handle problems that may affect the performance and functionality of the Company websites.

Reasonable accommodations for disability

Any employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

About Herr Foods Inc.

Herr Foods Inc. is the largest privately owned salty snack food manufacturer and distributor in the country, we are based in Nottingham, PA and we think our 1600+ employees are pretty spectacular! We have been committed for the last 75+ years to making our Herr’s family business an enjoyable place to work!

Quick Apply

Refine Your Search

customer service associate jobs in elkton, md

Customer Service Manager- Distributors & Key Accounts

Bilingual (English/Creole) Call Center Agent - $17/hour (#DQD)

Customer Service

Customer Service Associate

Customer Service Associate

Pharmacy Customer Service Associate

Call Center Representative

Client Service Representative

Customer Service Associate

Contact Center Associate (Part-Time)

Customer Advocate

Customer Service Associate I

Customer Service Representatives/Cashiers

Insurance Service Associate - Remote

Customer Service Operations Associate

Customer Support Specialist

Customer Service Associate I

Customer Service Associate - P/T (Fox Run)

Customer Service Representative

Customer Service Representative

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