Top 31 Answering service Jobs in Elmira, Ny

Outpatient Call Center Assistant
Arnot Health —Elmira, NY
- $16.71 - $21.20 an hour
- Full-time
- HIPAA
- Children
- Medical terminology
Quick Apply
Customer Service Rep
Lincare Inc. —Elmira, NY
- $17 - $23 an hour
- High school diploma or GED
- Ability to lift 50 pounds
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply
Client Service Representative - Health on Demand
Arnot Health —Elmira, NY
- $16.00 - $18.17 an hour
- Part-time
- Writing skills
- Medical office experience
- HIPAA
Quick Apply
Switchboard Operator - Switchboard - Part Time
The Guthrie Clinic —Corning, NY
- $17.57 - $25.32 an hour
- Part-time
- Computer literacy
- English
- High school diploma or GED
- Paid time off
- Employee assistance program
Quick Apply
Licensed Health Insurance Agents
Sagility —New York State
- $20 - $21 an hour
- Seasonal
- Remote
- Spanish
- HIPAA
- English
- Paid training
Licensed Health Insurance Agents - Medicare
Sagility —New York State
- From $20 an hour
- Seasonal
- Remote
- HIPAA
- High school diploma or GED
- Computer skills
- Paid training
PT- Sales Associate Horseheads
Five Below Inc —Horseheads, NY
- From $16 an hour
- Part-time
- Travel
- 16+ years old
- Entry level
- Health insurance
- On-the-job training
Quick Apply
Photo Specialist
Walgreens —Elmira, NY
- $16 - $18 an hour
- Part-time
- English
- Fair chance
- Entry level
14d
Member Assist Cart Attendant
Sam's Club —Elmira, NY
- $18 - $26 an hour
- High school
- Outdoor work
- Entry level
- Paid jury duty
- Disability insurance
Patient Service Specialist- Pediatrics-Full Time
The Guthrie Clinic —Corning, NY
- $17.34 - $23.96 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
- Health insurance
- Tuition reimbursement
Quick Apply
Patient Service Specialist- Neurology- Full Time
The Guthrie Clinic —Corning, NY
- $17.34 - $23.96 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
- Health insurance
- Tuition reimbursement
Quick Apply
8d
Patient Service Specialist-Office Support Services- Full Time
The Guthrie Clinic —Sayre, PA
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
- Health insurance
- Tuition reimbursement
Quick Apply
11d
Patient Service Specialist -OB/GYN- Full Time
The Guthrie Clinic —Sayre, PA
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
- Health insurance
- Tuition reimbursement
Quick Apply
Patient Service Specialist- Occupational Health- Full Time
The Guthrie Clinic —Sayre, PA
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
- Health insurance
- Tuition reimbursement
Quick Apply
Patient Service Specialist- Walk-in Care- Full Time
The Guthrie Clinic —Sayre, PA
- Full-time
- Primary Care
- HIPAA
- High school diploma or GED
- Health insurance
- Tuition reimbursement
Quick Apply
14d
Patient Service Specialist- Internal Medicine- Full Time
The Guthrie Clinic —Sayre, PA
- Full-time
- Internal Medicine
- HIPAA
- High school diploma or GED
- Health insurance
- Tuition reimbursement
Quick Apply
11d
Patient Service Specialist- Endocrinology-Full Time
The Guthrie Clinic —Sayre, PA
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
- Health insurance
- Tuition reimbursement
Quick Apply
8d
Medicare & Life Benefits Account Service Representative
Gannon Associates Insurance —Athens, PA
- $35,000 - $50,000 a year
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
7d
Store Support
Home Depot —Painted Post, NY
- $17.00 - $18.50 an hour
- Entry level
- Time management
Customer Solutions Engineer
Corning —Corning, NY
- $96,254 - $132,349 a year
- Full-time
- Engineering
- Senior level
- 4 years
- Paid parental leave
- Disability insurance

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Outpatient Call Center Assistant

Arnot Health -
Elmira, NY

Quick Apply

Job Details

Full-time
$16.71 - $21.20 an hour

Qualifications

Office supply management
Customer records maintenance
Patient scheduling systems
Patient question and concern management
Operator switchboards
Customer relationship building
Electronic health records (EHR) management
Phone communication
Client rapport building
Client inquiry handling
Emergency call-taking protocols
Working with pediatric populations
Patient demographics
HIPAA
Care documentation
Mail distribution
Scanning
Assisting medical staff
Incident Escalation
Phone call screening
Healthcare referral management
Records management
Clinical data entry
Fax machines
Mail management
Customer engagement
Desktop applications
Telephone systems
Mail processing
Productivity software

Full Job Description

Outpatient Call Center Assistant

Description

MAIN FUNCTION:
Handles Primary Care call center incoming and outgoing calls, call
transfers, Instant messaging providers. Assists with maintaining a
functional office work environment. The Outpatient Call Center
Assistant reports to the Director of Operations.

DUTIES AND RESPONSIBILITIES:

Client Service Duties
** 1. Answers, manages and directs incoming calls in major
primary care clinics, and is competent in basic medical terms,
terminology and their appropriate use in documentation and
scheduling.

** 2. Ability to use professional discretion to escalate calls
appropriately and follow the established guidelines and protocols
while working independently and without direct supervision.

** 3. Demonstrates proficiency with EMR and documentation of
calls.

** 4. Demonstrates familiarity with call categories of call center
calls as necessary by accurately assessing caller's needs. Recognizes
the necessity for emergency intervention (i.e.911) and immediately
takes the appropriate actions.

** 5. Answers and appropriately directs all incoming and office
telephone calls managing multiple lines and queues.

** 6. Handles incoming telephone inquiries, provider to provider
connections, emergency response contact, patient information,
primary contact for security for urgent and non-urgent situations.
Documents appropriately in EMR.

** 7. Performs scanning, sorts, and distributes mail according to
office protocol and management of fax in box.

** 8. Follows scheduling protocols/templates for multiple different
providers in one or multiple locations as well as various specialty
schedules.

** 9. Maintains absolute proficiency in computer applications
required for work function. These include but are not limited to the
Microsoft Office Suite, ECW, Soarian, and clinical information systems
of the Medical Center and Arnot Medical Services, PC.

** 10. Facilitates positive interactions between callers, Medical
Center departments and physicians' offices.

11 Schedules follow-up visits, consultations, referrals and
forwards any materials needed for appointment upon request of
providers or clinical staff.

12. Notifies patients by phone or mail with any pertinent
information as instructed by clinical staff such as appointment
changes, forms, letters etc.

13. Obtains & updates all patient demographic information
timely and accurately.

14. Is familiar with patients' rights per AOMC policy and
demonstrates awareness of HIPPA and other patient
confidentiality issues.

15. Interacts effectively with physician's office staff and outside
answering services to meet patients' needs.
16. Assists with the complaint process, including
documentation.

** 17. Maintains databases and records and assists with tracking
call center volume.

18. Performs clerical support functions as needed during
periods of low call activity.

19. Assists with the maintenance of a working office
environment, to include maintaining office supplies and
maintenance of facility and equipment.

20 Interacts effectively with other medical center departments
and personnel.

21 Provides age-appropriate communication support to address
the needs of the neonate, infant, children, adolescent, adult, and
geriatric patients.

22. Is familiar with and demonstrates continuous Performance
Improvement principles and participates in the process as
appropriate.

23. Is responsible for attending all mandatory annual
educational programs as required by the position.

24. Employee understands and demonstrates the importance
of satisfying the needs of the customer/patient by interacting with him/her in a friendly
and caring way, being attentive to the customer's needs, both psychologically and physically, and by
taking the initiative to maintain communication with the customer in order to provide a
secure and pleasant experience with the Medical Center.

25. It is understood that this lists typical duties for the
classification and is not to be considered inclusive
of all duties that may be assigned.

Quick Apply

Refine Your Search

answering service jobs in elmira, ny

Outpatient Call Center Assistant

Customer Service Rep

Client Service Representative - Health on Demand

Switchboard Operator - Switchboard - Part Time

Licensed Health Insurance Agents

Licensed Health Insurance Agents - Medicare

PT- Sales Associate Horseheads

Photo Specialist

Member Assist Cart Attendant

Patient Service Specialist- Pediatrics-Full Time

Patient Service Specialist- Neurology- Full Time

Patient Service Specialist-Office Support Services- Full Time

Patient Service Specialist -OB/GYN- Full Time

Patient Service Specialist- Occupational Health- Full Time

Patient Service Specialist- Walk-in Care- Full Time

Patient Service Specialist- Internal Medicine- Full Time

Patient Service Specialist- Endocrinology-Full Time

Medicare & Life Benefits Account Service Representative

Store Support

Customer Solutions Engineer

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