Top 49 Success manager Jobs in Encinitas Ca

Customer Success Specialist
ALTO USA LLC —Escondido, CA
- $67,000 - $78,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Mileage reimbursement
- Disability insurance
Quick Apply
Sr Customer Success Manager - Veza
ServiceNow —California
- $102,300 - $179,000 a year
- Online Application
- Remote
- 7 years
- Residential
- Fair chance
- Employee stock purchase plan
- Health insurance
Quick Apply
Enterprise Customer Success Manager
CARET —San Diego, CA
- $90,000 - $100,000 a year
- Remote
- Presentation skills
- Senior level
- Leadership
- Health savings account
- Dental insurance
Customer Success Manager (Money)
Intuit —San Diego, CA
- $126,000 - $191,000 a year
- Mid-level
- 3 years
- Presentation skills
Customer Success Manager
CARET —San Diego, CA
- $70,000 - $80,000 a year
- Remote
- Mid-level
- Communication skills
- Health savings account
- Dental insurance
Senior Manager, Customer Success (Money)
Intuit —San Diego, CA
- $143,500 - $233,000 a year
- 5 years
- Team management
- Mentoring
Customer Success Manager
SOCi —San Diego, CA
- $70,000 - $90,000 a year
- Full-time
- Remote
- Analysis skills
- Product management
- Senior level
- Wellness program
- Paid holidays
Quick Apply
8d
Group Manager, Customer Success
Intuit —San Diego, CA
- $171,000 - $231,500 a year
- 7 years
- English
- Finance
Success Coach - Southern California - Fixed Term
Great Minds —Carlsbad, CA
- $82,000 - $93,000 a year
- Full-time
- Background check
- School experience
- Customer service
Quick Apply
Client Success Manager
BUFFINI & COMPANY INC —Carlsbad, CA
- $76,000 - $82,000 a year
- Full-time
- Mid-level
- Office
- 3 years
6h
Manager, Customer Success
PracticeTek —San Diego, CA
- $70,000 - $85,000 a year
- Full-time
- Remote
- Senior level
- 4 years
- Leadership
- Paid holidays
- Health insurance
Quick Apply
Client Success Manager
Wonderist Agency —San Diego, CA
- Email
- Hybrid work
- Mid-level
- Analysis skills
- Quality control
- 401(k)
- Work from home
Principal Business Operations Manager - Customer Success Platform
Intuit —San Diego, CA
- $196,000 - $265,000 a year
- Analysis skills
- Senior level
- Leadership
Partner Discovery Client Success Manager
SaaSMAX —San Diego, CA
- Mid-level
- Continuous improvement
- Product management
Senior Principal Customer Success Manager
PagerDuty —San Diego, CA
- $124,800 - $171,600 a year
- Hybrid work
- DevOps
- Office
- 8 years
- Paid parental leave
- Employee stock purchase plan
5d
Customer Success Manager
Workiz —San Diego, CA
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Office
- Presentation skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Principal, Business Operations, Customer Success
Intuit —San Diego, CA
- $196,000 - $265,000 a year
- 8 years
- Senior level
- Communication skills
6d
Customer Success Agent
PRECISION DIAGNOSTICS —San Diego, CA
- $23 - $25 an hour
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Ability to sit for extended periods
- Paid holidays
- Health insurance
Quick Apply
1d
Director, Customer Success
PracticeTek —San Diego, CA
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Member Success Coordinator
Sundae —San Diego, CA
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Continuous improvement
- Paid time off
Quick Apply

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Customer Success Specialist

ALTO USA LLC -
Escondido, CA

Quick Apply

Job Details

$67,000 - $78,000 a year

Benefits

Mileage reimbursement
Disability insurance
Health insurance
Dental insurance
Cell phone reimbursement
Family leave
Work from home
Vision insurance
401(k) matching
Life insurance

Qualifications

In-person customer service
Managing clients in a customer support role
Driver's License
Retail store experience
Client services experience within retail industry

Full Job Description

This is a hybrid role that requires candidates to live in the listed market.

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO’s victim advocate service and serves as the primary point of contact for an assigned district of stores, supporting multiple retailers. The ALTO solution is an innovative new approach in addressing retail theft and store/community safety. This is a hands-on, field-based position that will work closely with local Law Enforcement agencies and work collaboratively with the ALTO Legal staff and other members of the Operations team to create safer stores and communities. This role will report to the Regional Operations Manager and/or Director of Operations.

A candidate with proven retail customer service skills, a collaborative and innovative mindset and an eye for detail. A strong work ethic and drive is required. Prior retail customer service experience is required. Loss Prevention / Asset Protection/ Investigative experience is of value but not required.

All roles at ALTO US include the following Benefits package to ensure all employees are set up for success, both at work, and in their lives:

100% coverage for Employee’s Medical, Dental, and Vision
Retirement Savings – 401K plus employer matching
Short and Long Term Disability
Life Insurance
Generous vacation, holidays, and family leave benefits
Mobile phone reimbursement plan
Mileage reimbursement per IRS guidelines
Work from Home Reimbursement
Innovative work environment in a multinational company

Role Qualifications:

Associate degree, and/or a minimum of one year of retail customer service experience.
Self-driving work ethic with a focus on precision, and details.
Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety.
Excellent presentation and communication skills.
Enjoys working with others.
Energized by change and variety.
Able to build partnerships.
Role requires being able to spend majority of workday standing/on your feet.
Dependable transportation required.
Valid Driver License required.
Must successfully obtain the ALTO reimbursed Loss Prevention Qualified (LPQ) certification within the first year of employment.

Role Responsibilities:

Build collaborative relationships with peers and clients to include retailers, law enforcement and prosecutors.
Drive store reporting of criminal activity utilizing the client’s reporting system and /or the ALTO app.
Demonstrate support for the client’s Asset Protection policies and procedures.
Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management, collecting police reports, evidence, and CCTV footage.
Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship
As the liaison between stores, customer AP/LP Team, and the ALTO Legal Team, you will be responsible for following up on all active cases/events. Follow-up on all external theft/criminal investigations
Case building of habitual offenders targeting multiple store locations (which includes obtaining police reports, CCTV footage, subject descriptions, witness statements, etc.)
Assist Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc. as needed
Case building with other CSS’s (across district boundaries) with the objective of tracking & identifying repeat offenders and addressing store safety issues impacting the market.
Lead Store Safety Partnership Meetings with Law Enforcement for assigned stores
Interact with multiple levels of retailers Operations and AP/LP Leadership on a continuous basis
Provide in-person training on our technology platform
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
Assists leadership in implementation and rollouts of special projects as needed Strong computer skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook/Email

ALTO believes that success in this position will also require the following, aligned with ALTO’s cores values:

Passion to be part of a growing team
High ethical standards
Flexibility and adaptability to rapid change
Tenacity and determination
Ability to manage simultaneous projects, as well as effectively delegate work
Strong business acumen
Self-motivated and proactive personality

The employer is an "equal opportunity employer." The employer will not discriminate and will take "affirmative action" measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, sexual orientation, or sex.

Quick Apply

Refine Your Search

success manager jobs in encinitas ca

Customer Success Specialist

Sr Customer Success Manager - Veza

Enterprise Customer Success Manager

Customer Success Manager (Money)

Customer Success Manager

Senior Manager, Customer Success (Money)

Customer Success Manager

Group Manager, Customer Success

Success Coach - Southern California - Fixed Term

Client Success Manager

Manager, Customer Success

Client Success Manager

Principal Business Operations Manager - Customer Success Platform

Partner Discovery Client Success Manager

Senior Principal Customer Success Manager

Customer Success Manager

Principal, Business Operations, Customer Success

Customer Success Agent

Director, Customer Success

Member Success Coordinator

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