Top 170 Technical support agent, l1 Jobs in Endicott, Ny

Technical Support Agent, L1
Ravyx —Endicott, NY
- $20 - $22 an hour
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
3d
Registered Dental Hygienist Part-Time- 1 to 2 days/ Week
Dental Solutions of Binghamton —Johnson City, NY
- $35 - $40 an hour
- Part-time
- Dental office
- Entry level
Quick Apply
Business Analyst
Broome County Government IT Department —Binghamton, NY
- $76,339 a year
- Full-time
- Background check
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Human Resources Assistant I
Endless Mountains Veterinary Center, PC - Home Office —Rome, PA
- From $18 an hour
- Full-time
- Background check
- Administrative experience
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
6d
Environmental Project Scientist, Phase I ESA
Atlas —New York State
- $36.06 - $45.67 an hour
- Full-time
- 5 years
- Engineering
- Senior level
- Paid parental leave
- AD&D insurance
Quick Apply
3d
1:1 Nurse (RN)
BAYADA Home Health Care —Montrose, PA
- 12 hour shift
- Nursing
- RN License
- Home Health
- Paid training
- Health insurance
Quick Apply
9d
1:1 Nurse (LPN)
BAYADA Home Health Care —Montrose, PA
- 12 hour shift
- Nursing
- Home Health
- Home health
- Paid training
- Health insurance
Quick Apply
4d
Assembler I
BAE Systems Inc. —Endicott, NY
- $32,326 - $51,722 a year
- Full-time
- High school diploma or GED
- Power tools
- Hand tools
- Health savings account
- Paid holidays
Applications Analyst I
UHS Hospitals —Binghamton, NY
- $30.58 - $45.86 an hour
- Full-time
- System design
- Office
- High school diploma or GED
- 403(b) matching
- Health insurance
Quick Apply
9d
Administrative Assistant 1 or Administrative Assistant Trainee (NY HELPS)
State of New York - Attorney General, Office of the —Binghamton, NY
- $40,391 - $58,447 a year
- Full-time
- Background check
- Word processing
- Administrative experience
- Paid holidays
- Health insurance
5d
Epic Patient Access Applications Analyst I
UHS Hospitals —Binghamton, NY
- $30.58 - $45.86 an hour
- Full-time
- System design
- High school diploma or GED
- Bachelor's degree
- 403(b) matching
- Health insurance
Quick Apply
Associate Data Analyst - 1147
Security Mutual Life Insurance —Binghamton, NY
- $28.42 - $35.00 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
Quick Apply
5d
Perioperative Inventory Specialist 1 - Supply & Distribution - Full Time
The Guthrie Clinic —Binghamton, NY
- $18.27 - $28.50 an hour
- Weekends as needed
- Acute care
- Hospital
- High school diploma or GED
- Paid time off
- Employee assistance program
Quick Apply
Unit Clerk - Med/Surg - 1 - Full Time
The Guthrie Clinic —Binghamton, NY
- $17.34 - $23.96 an hour
- Weekends as needed
- Acute care
- Hospital
- Inpatient
- Paid time off
- Employee assistance program
Quick Apply
Bio Medical Equipment Technician I
UHS Hospitals —Johnson City, NY
- $25.27 - $37.90 an hour
- Full-time
- Hospital
- Bachelor of Science
- Electrical Engineering
- 403(b) matching
- Health insurance
Quick Apply
4d
Business Continuity Analyst I - ERM
Visions Federal Credit Union —Endwell, NY
- $65,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Office
- Analysis skills
- Paid holidays
- Loan repayment program
Transactions Specialist I - Mail Extractor - 2nd shift
JPMorganChase —Binghamton, NY
- $20.00 - $24.11 an hour
- Full-time
- Computer literacy
- Office
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Field Auditor 1 / Trainee 1/Trainee 2 (NY HELPS)
State of New York - Insurance Fund, State —Endicott, NY
- $0.70 per mile
- Full-time
- Background check
- CPA
- Office
- Paid holidays
- Health insurance
Youth Advocate I
Hillside Children’s Center —Binghamton, NY
- $18.50 - $24.00 an hour
- Weekends as needed
- Clean driving record
- High school
- Ability to climb stairs
6d
Front End Specialist 1 Part Time
Ollies Bargain Outlet, Inc. —Johnson City, NY
- $16.25 - $17.25 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
6d

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technical support agent, l1 jobs near endicott, ny

Technical Support Agent, L1

Ravyx -
Endicott, NY

Quick Apply

Job Details

Full-time
$20 - $22 an hour
3 days ago

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Word embeddings
High school diploma or GED
Technical Proficiency

Full Job Description

Position Overview

The Technical Support Agent, L1 serves as the first point of contact for customers, providing prompt and effective solutions to technical issues. Specializing in POS systems, this role is responsible for troubleshooting problems, offering guidance, and escalating complex cases when necessary. Ensuring customer satisfaction through exceptional service, technical expertise, and strong problem-solving skills is a key aspect of this position.

Responsibilities

Technical Support & Ticket Management

Efficiently manage and prioritize incoming support tickets.
Troubleshoot and resolve technical issues related to company products and services.
Provide accurate and timely responses to customer inquiries.
Escalate complex issues to the appropriate internal teams when necessary.
Deliver immediate assistance for emergency situations.

Customer Support & Relationship Management

Handle inbound customer calls and provide clear, concise explanations of technical concepts.
Foster strong customer relationships through effective communication and problem-solving.
Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions.
Follow up to ensure all customer issues are fully resolved and satisfaction is achieved.

Knowledge Management & Continuous Learning

Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions.
Stay informed about product updates, features, and best practices.
Participate in regular training sessions to maintain expertise in company products and services.
Accurately document issues and resolutions using Salesforce or other CRM tools.

Requirements

Education & Experience

Post-secondary education in networking, computer science, or a related field is an asset; a high school diploma is required.
Previous experience in a technical support or call center environment preferred.
Familiarity with support ticketing systems such as Salesforce is a plus.
Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).

Competencies & Skills

Strong technical aptitude and troubleshooting abilities.
Excellent communication skills, with the ability to remain patient and calm under pressure.
Ability to work both independently and collaboratively within a team environment.
Strong attention to detail and time management skills.
Proficiency in English (written and spoken) required; French and/or Spanish preferred.

Work Environment

Ability to work remotely with a reliable internet connection and a dedicated workspace.

Work Location: In person

Quick Apply

Refine Your Search

technical support agent, l1 jobs in endicott, ny

Technical Support Agent, L1

Registered Dental Hygienist Part-Time- 1 to 2 days/ Week

Business Analyst

Human Resources Assistant I

Environmental Project Scientist, Phase I ESA

1:1 Nurse (RN)

1:1 Nurse (LPN)

Assembler I

Applications Analyst I

Administrative Assistant 1 or Administrative Assistant Trainee (NY HELPS)

Epic Patient Access Applications Analyst I

Associate Data Analyst - 1147

Perioperative Inventory Specialist 1 - Supply & Distribution - Full Time

Unit Clerk - Med/Surg - 1 - Full Time

Bio Medical Equipment Technician I

Business Continuity Analyst I - ERM

Transactions Specialist I - Mail Extractor - 2nd shift

Field Auditor 1 / Trainee 1/Trainee 2 (NY HELPS)

Youth Advocate I

Front End Specialist 1 Part Time

I want to receive the latest job alert for technical support agent, l1 in endicott, ny

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