Top 7 Call center manager Jobs in Enfield, Ct

Practice Manager, Central Intake Call Center
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $97,500 a year
- Hybrid work
- Word processing
- Mid-level
- Master's degree
Call Center Supervisor
First Choice Health Centers Inc —East Hartford, CT
- $60,000 - $67,000 a year
- Full-time
- Pass drug screening
- HIPAA
- Mid-level
- COVID-19 protective measures
- Paid holidays
Quick Apply
Contact Center Operations and Transformation Functional Manager
Deloitte —Hartford, CT
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Customer Experience & Service Transformation Advisory Manager
Accenture —Hartford, CT
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Customer Experience and Service Transformation Advisory Senior Manager (Products)
Accenture —Hartford, CT
- $122,700 - $338,300 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
3d
HVAC Service Manager
Sila Services —South Windsor, CT
- $85,000 - $110,000 a year
- Weekends as needed
- Clean driving record
- Microsoft Excel
- OSHA
- Paid training
- Health savings account
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Call Center Supervisor
First Choice Health Centers Inc —East Hartford, CT
Quality Assurance: Monitor and evaluate calls for quality assurance, providing constructive feedback and implementing strategies to enhance service delivery.
$60,000 - $67,000 a year
Quick Apply
Practice Manager, Central Intake Call Center
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
Monitors, audits and reviews incoming calls and monthly reports on a regular (weekly -monthly) basis to ensure quality screenings, appropriate call destination…
$97,500 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Assistant Manager-Call Center
Kenneth's Hair Salons & Day Spas, Inc. —Columbus, OH
In this role, the Assistant Manager will serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving…
$18.83 - $20.67 an hour
Contact Center Operations and Transformation Functional Manager
Deloitte —Columbus, OH
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management,…
$144,000 - $241,000 a year

Show more jobs in cities nearby

I want to receive the latest job alert for call center manager in enfield, ct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near enfield, ct

Customer Experience Manager jobs in Hartford, CT

Management Consultant jobs in Hartford, CT

Call Center Manager jobs in Hartford, CT

Call Center Representative jobs in Springfield, MA

Customer Experience Manager jobs in Syracuse, NY

Customer Experience Manager jobs in San Jose, CA

Rn Case Manager Remote Jobs jobs in New York State

Customer Service jobs in Saint Paul, MN

Customer Services Remote jobs in Rochester, NY

No Experience jobs in Dahlonega, GA

Customer Experience Manager jobs in Somerville, MA

Customer Experience Manager jobs in Allentown, PA

Management Consultant jobs in Missouri

Management Consultant jobs in Fishers, IN

Management Consultant jobs in Connecticut

Waste Management jobs in Minnesota

Management Consultant jobs in Birmingham, AL

Call Center Supervisor jobs in Devon, PA

Call Center Supervisor jobs in Washington, DC

Call Center Supervisor jobs in Florida

Practice Manager, Central Intake Call Center

BEHAVIORAL HEALTH NETWORK INC -
Springfield, MA

Apply Now

Job Details

$97,500 a year

Qualifications

Word processing
Master's degree
Supervising experience
Working with individuals with mental health conditions
Data collection
Experience working with individuals with substance use disorders

Full Job Description

Practice Manager, Central Intake Call Center

The Practice Manager is responsible for the day-to-day operational effectiveness, administrative oversight, and client experience across BHN’s CBHC and Behavioral Health Urgent Care: BHUC outpatient services. Working collaboratively with CBHC and BHUC leadership, the Practice Manager oversees operational performance, access, efficiency, and compliance with regulatory and contractual requirements across multiple sites. The Central Intake Practice Manager collaborates effectively with outpatient CBHC and BHUC clients while working closely with Access Intake, scheduling, administrative support, and crisis teams.

The Practice Manager ensures organizational initiatives are implemented with fidelity, identifies operational gaps, and leads workflow redesign, training, and change initiatives as needed. This position provides strength-based, systems-focused leadership that promotes consistency, accountability, and alignment with organizational goals and best practices.

What you will do:

Ensures customer service excellence in individuals served scheduling, Crisis, SUD, and Mental health call handling, and facilitates effective connections to care.
Collaborates with program management and intake supervisors to support efficient, timely, and high-quality BHN service delivery.
Improves access to care by efficiently routing individuals to available clinicians and reducing wait times.
Manages telephone and voicemail systems in a timely, professional, and welcoming manner.
Maintains knowledge of insurance carriers and oversees collection of copayments and self-pay processes.
Manages and maintains telephone and voicemail systems, in a timely and welcoming manner, addressing individual served concerns/complaints timely.
Reassigns and addresses phone tree needs during emergent situations, inclement weather, and site closures.
Assists with scheduling, reassigning clinicians, and addressing scheduling needs in collaboration with CBHC & BHUC staff.
Demonstrates knowledge and understanding of all workflows and processes of the division. Implements change when needed.
Monitors and evaluates key operational metrics to ensure alignment with organizational and divisional expectations, including access scheduling, call standards, KPI’s, and contractual requirements of CBHC & BHUC programs.
Monitors, audits and reviews incoming calls and monthly reports on a regular (weekly -monthly) basis to ensure quality screenings, appropriate call destination and customer service excellence from all staff.
Leverages performance data and KPIs to enhance access to care and enable staff to adjust practices based on client needs
Manages remote hybrid staff efficiently, ensuring productivity, accountability, and compliance with organizational standards.
Provides quality assurance oversight, ensures timely correction of staff errors, and addresses complaints efficiently, develops performance improvement plans when standards are not met.
Trains, coaches, and mentors staff on workflows, policies, corrective action plans (CAPs), performance improvement plans (PIPs), and documentation standards per BHN guidelines.
Works to improve individuals served satisfaction and experience.

What you will bring:

Master’s Degree in Human Services, Public Health, Business Administration, Organizational Psychology, or related field required.
Minimum 3 years’ call center or intake experience.
Minimum 2 years’ previous supervisory experience required.
Minimum 3 years’ experience in the mental health/substance use field.
Excellent verbal and written communication skills.
Experience and/or training (or willingness to learn) working with individuals with co-occurring mental health and Substance Use Disorders (SUD).
Must have broad knowledge of mental illness.
Must have familiarity with collecting and organizing data from various sources, internet, word processing and email systems.
Demonstrates willingness and ability to treat challenging and diverse populations.
Demonstrates cultural competence in dealing with individuals with a variety of different cultural backgrounds.

PAY RANGE: $75,000 - $97,500 per year

How do I apply?

If you are interested in this opportunity, please click “Apply for Job” below or visit our website at www.bhnworks.org and click on “Browse All Jobs” to apply!

BHN is committed to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

call center manager jobs in enfield, ct

Practice Manager, Central Intake Call Center

Call Center Supervisor

Contact Center Operations and Transformation Functional Manager

Customer Experience & Service Transformation Advisory Manager

Customer Experience and Service Transformation Advisory Senior Manager (Products)

HVAC Service Manager

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for call center manager in enfield, ct

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected