Top 45 Tier 3 help desk Jobs in Englewood Cliffs Nj

Help Desk Analyst
ARTHUR SCHUMAN INC —Fairfield, NJ
- $70,000 - $77,500 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Housing Specialist - Tier I
NEIGHBORHOOD ASSOCIATION FOR INTER CULTURAL AFFAIRS INC —Bronx, NY
- $33.51 an hour
- Weekends as needed
- Pass drug screening
- English
- Office
- Commuter assistance
- AD&D insurance
Field Service Electrician — Critical Power Systems & Transfer Switch
ATS Controls, LLC —Boonton, NJ
- $20 - $50 an hour
- Overtime
- Background check
- Hospital
- Mid-level
- Paid training
- Health insurance
Quick Apply
Helpdesk Tier 3
TGIPOWER LLC —West Caldwell, NJ
- $80,000 - $90,000 a year
- Full-time
- 6 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Associate, Agency Digital Activation Desk
New York Life —White Plains, NY
- $55,000 - $80,000 a year
- Hybrid work
- Word processing
- Bachelor's degree
- Experience equivalent to degree accepted
- Loan repayment program
- Adoption assistance
Housing Specialist - Tier 1
Neighborhood Association for Inter-Cultural Affairs, Inc. —Bronx, NY
- $0 a year
- Weekends as needed
- Pass drug screening
- English
- Office
- Commuter assistance
- AD&D insurance
Quick Apply
Associate Customer Support Specialist
Miter —New York, NY
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Office
- Entry level
- Commuter assistance
- Paid parental leave
Help Desk Support Technician II
FORTUNE SOCIETY INC —Long Island City, NY
- $30.22 - $32.97 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
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Housing Specialist - Tier 2
Neighborhood Association for Inter-Cultural Affairs, Inc. —Bronx, NY
- $0 a year
- Weekends as needed
- Pass drug screening
- English
- Mid-level
- Commuter assistance
- AD&D insurance
Quick Apply
IT Support Engineer – Tier 2
Stratford Solutions Inc. —New York, NY
- $60 - $70 an hour
- Contract
- Mid-level
- Office
- Microsoft Office
Quick Apply
23h
Network and Voice Field Engineer - On Site
Lincoln IT —New York, NY
- $30 - $40 an hour
- Full-time
- Engineering
- Mid-level
- 3 years
Quick Apply
Systems Administrator
KITH —Brooklyn, NY
- $115,000 - $125,000 a year
- Full-time
- Google Workspace
- Office
- Windows
Associate, Corporate Actions
BMO Financial Group —Jersey City, NJ
- $63,300 - $117,200 a year
- Full-time
- Office
- 3 years
- Math
- Health insurance
- Tuition reimbursement
Associate Customer Success Manager, AI & SEO
Evertune —New York, NY
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Commuter assistance
- Health savings account
Project Manager, Project Management Office
Empire State Realty Trust —New York, NY
- $105,000 - $120,000 a year
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Residential
- Paid parental leave
- AD&D insurance
Quick Apply
Senior IT Support Administrator
WB Engineers+Consultants —New York, NY
- $90,000 - $150,000 a year
- Full-time
- Microsoft Outlook
- Office
- Windows
Customer Success Manager
Liminal —New York, NY
- $95,000 - $125,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Lead Technician - Corporate Services
NYU Langone Health —New York, NY
- $101,493.51 - $115,951.87 a year
- Weekends as needed
- Hospital
- Bachelor of Science
- Mid-level
- Wellness program
Assistant Manager/Assistant Director/Fitness Director/ PT Director
KidStrong NJ/CT/DE —Wayne, NJ
- $55,000 - $67,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Education
- Health insurance
- Dental insurance
Quick Apply
Public Safety Technical Operations Center Specialist
TECHNOLOGY & INNOVATION —Brooklyn, NY
- $75,000 - $90,000 a year
- Overtime
- Computer Science
- Mid-level
- 3 years
14d

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tier 3 help desk jobs near englewood cliffs nj

Help Desk Analyst

ARTHUR SCHUMAN INC -
Fairfield, NJ

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Job Details

Full-time
$70,000 - $77,500 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Network troubleshooting
Enterprise software
Microsoft Teams
Video conferencing systems operation
Ticketing system technical support

Full Job Description

Primary Purpose: The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with hardware, software, and network-related issues. This role will serve as the first point of contact for IT support, helping users troubleshoot technical problems, escalate complex issues when necessary, and ensure smooth day-to-day operations. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset. This position requires the ability to provide remote and on-site support in a fast-paced, multi-environment setting, including warehouses, factories, and office spaces. This position will require on-site support in Fairfield, NJ facility on a hybrid work schedule.

Responsibilities:

Technical Support & Troubleshooting
- Serve as the first point of contact for IT-related support requests via phone, email, and in-person inquiries.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Support and troubleshoot Windows Operating Systems, business applications, printers, and peripheral devices.
- Assist users with password resets, account management, and software installations.
- Provide remote assistance to employees across multiple locations.
Incident Management & Documentation
- Log and track all helpdesk tickets using the IT ticketing system, ensuring timely resolution.
- Prioritize, document, and escalate complex issues to higher-tier IT teams when necessary.
- Maintain and update knowledge base articles, FAQs, and troubleshooting guides.
Hardware & Software Setup & Maintenance
- Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.
- Install, update, and troubleshoot enterprise applications and security patches.
- Assist with hardware replacements, device imaging, and workstation setups for new employees.
- Coordinate equipment moves, swaps, and upgrades as needed.
User Support & Training
- Provide technical guidance to employees on using company hardware and software.
- Educate users on best practices for cybersecurity, password management, and data protection.
- Follow up with users to ensure issues are resolved and provide customer-friendly support.
Collaboration & Continuous Improvement
- Work with IT leadership and other team members to improve helpdesk processes and efficiency.
- Assist in IT projects such as system upgrades, deployments, and new technology rollouts.
- Monitor trends in helpdesk tickets and suggest proactive solutions to common issues.

Education, Qualities and Skills Required:

2+ years of experience in helpdesk, technical support, or IT support roles.
Proficiency in troubleshooting Windows Operating Systems, networking basics, and enterprise applications.
Ability to recognize and assign Helpdesk Issues to other groups within the IT Department.
Experience providing remote support using tools like Microsoft Teams and ticketing systems.
Strong analytical and problem-solving skills to diagnose and resolve IT issues efficiently.
Excellent communication skills with the ability to assist non-technical users.
Ability to work independently, take initiative, and adapt to changing IT needs.
Must participate in on-call support for urgent IT issues outside normal business hours.
Ability to lift to 20 lbs.

Supervisory Responsibility:

No direct supervision required.

Work Environment:

Typical office working environment which includes a workstation equipped with a computer and other office supplies necessary for daily tasks. Typically climate-controlled to provide a comfortable working temperature year-round. Lighting is usually a mix of natural and artificial sources to ensure sufficient lamination. May require occasional work in a manufacturing plant environment with temps that range higher and lower than an office environment.

Position Type/Expected Hours of Work:

This is a full-time salaried position, and hours of work and days are Monday through Friday. Expectations of 45 hours per week, to be worked during normal business hours. This position is full-time, hybrid to the Fairfield, NJ location.

Physical Requirements:

The physical requirements for an office environment typically include:

1. Sitting: Prolonged periods of sitting at a desk or workstation.
2. Typing: Frequent use of hands to type on a keyboard and operate a computer mouse.
3. Visual Requirements: Extended periods of viewing a computer screen and reading printed or digital documents.
4. Mobility: Occasional walking or standing, including moving between different areas of the office.
5. Manual Dexterity: The ability to handle office equipment, such as phones, printers, and copiers, and to file documents.
6. Communication: Clear verbal and written communication skills for interacting with colleagues, clients, and vendors.
7. Lifting: Occasionally lifting and carrying light objects, typically up to 20 pounds, such as files, documents, or office supplies.
8. Reaching and Bending: Reaching above shoulder height and bending to access files and office supplies.
9. Hearing: Adequate hearing ability to participate in meetings and teleconferences.

These requirements ensure that employees can perform their duties effectively and safely within an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Compensation and Benefits:

The budgeted salary range for this position is $70,000-$77,500 with a 10% annual bonus potential.

Our comprehensive benefits package includes:

Health, dental, and vision insurance
401(k) plan with 4.5% employer contribution
Paid time off and holidays
Professional development opportunities
Employee wellness programs

Salary range is based on consideration of required qualifications, experience, education, skill, training, certifications or seniority, etc. Schuman Cheese reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by Schuman Cheese that is commensurate with the applicant’s qualifications, experience, education, skill, training, certifications or seniority.

We are unable to sponsor or take over sponsorship of an employment visa at this time.

Schuman Cheese does not accept unsolicited resumes and will not be held liable for recruiter fees associated with unsolicited resumes.

AI Recruiting Notice: Schuman Cheese may use AI-assisted tools to support recruiting activities, including candidate sourcing, job description development, and recruitment communications. AI is used only to assist our recruiting team. All hiring decisions are made by qualified Schuman Cheese employees following human review and evaluation.

Quick Apply

Refine Your Search

tier 3 help desk jobs in englewood cliffs nj

Help Desk Analyst

Housing Specialist - Tier I

Field Service Electrician — Critical Power Systems & Transfer Switch

Helpdesk Tier 3

Associate, Agency Digital Activation Desk

Housing Specialist - Tier 1

Associate Customer Support Specialist

Help Desk Support Technician II

Housing Specialist - Tier 2

IT Support Engineer – Tier 2

Network and Voice Field Engineer - On Site

Systems Administrator

Associate, Corporate Actions

Associate Customer Success Manager, AI & SEO

Project Manager, Project Management Office

Senior IT Support Administrator

Customer Success Manager

Lead Technician - Corporate Services

Assistant Manager/Assistant Director/Fitness Director/ PT Director

Public Safety Technical Operations Center Specialist

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