Top 3 It help desk support Jobs in Ennis Tx

Helpdesk/Jr. System Admininistrator
Schirm USA Inc —Ennis, TX
- $60,000 - $75,000 a year
- Full-time
- Writing skills
- Mid-level
- SharePoint
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Member Experience Manager
EōS Fitness —DeSoto, TX
- $15 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Dental insurance
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Helpdesk/Jr. System Admininistrator
Schirm USA Inc —Ennis, TX
Role Summary: In this role, the technician will be responsible for providing day-to-day technical support for end users and maintaining the reliability of the…
$60,000 - $75,000 a year
Quick Apply
Tech Support Analyst
Fanatics Retail Group Fulfillment, LLC —Waxahachie, TX
Methods, materials, tools, and equipment used in PC and midrange computer networking, repairs, and operations. Solve and Repair PC/Mac and peripherals.
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Desktop Analyst
Elevance Systems —Hilliard, OH
To log all calls on the call logging system. Help desk: 1 year (Preferred). Strong desktop support knowledge including hardware, software, and networking…
$24 - $25 an hour
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IT Help Desk Analyst
3C Industries, Inc. —Columbus, OH
IT Help Desk Support:* Provide day-to-day technical support for office and field employees by troubleshooting hardware, software, Microsoft 365, and…
$30 - $32 an hour
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Helpdesk/Jr. System Admininistrator

Schirm USA Inc -
Ennis, TX

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Qualifications

Desktop computer repair
IT user and group management
Linux support
GPO
Laptop (troubleshooting support)
Microsoft Exchange
Printer (troubleshooting support)
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Microsoft Teams
SharePoint
Technical customer support for office equipment
Identity and access management (IAM) solutions
Desktop administration
Peripheral hardware support

Full Job Description

Role Summary: In this role, the technician will be responsible for providing day-to-day technical support for end users and maintaining the reliability of the company’s Windows-based IT environment, including workstations, printers, servers, and supporting network infrastructure.

Required Skills & Experience

Working knowledge of Windows desktop and server operating systems

Familiarity with Active Directory (user/group management, basic GPO administration, password/account troubleshooting)

Experience supporting Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)

Strong hands-on troubleshooting skills for end-user workstations, laptops, and peripherals

Preferred Skills (Nice to Have)

Experience writing or maintaining Safety Data Sheets (SDS)

Working knowledge of FortiGate firewalls

Familiarity with Ubiquiti access points and switches

Basic understanding of Linux environments

Responsibilities

1. End-User Support

Provide day-to-day technical support and troubleshooting for end users, including workstations, laptops, printers, and peripheral devices.

2. Windows Environment Administration

Manage and support the Windows desktop and server environment, including user provisioning, permissions, and basic group policy administration through Active Directory.

3. Microsoft 365 Administration

Administer and support M365 services including Exchange Online, Teams, SharePoint, and OneDrive; manage user licensing, mailbox configurations, and basic security settings.

4. Printer and Peripheral Support

Install, configure, and troubleshoot network and local printers, scanners, and other peripherals, including driver management and print server maintenance.

5. Network Support

Provide basic support for network infrastructure, including FortiGate firewalls and Ubiquiti switches and access points; assist with connectivity and performance troubleshooting.

6. Linux Support

Perform basic administration and troubleshooting of Linux-based systems where applicable to the environment.

7. Documentation

Maintain accurate documentation of systems, configurations, procedures, and issue resolutions for efficient troubleshooting and future reference. Assist with writing and maintaining Safety Data Sheets (SDS) as needed.

8. Security

Assist with implementing and monitoring security measures, including endpoint protection, patch management, user access reviews, and adherence to security best practices.

9. Monitoring and Maintenance

Proactively monitor systems and perform routine maintenance tasks to ensure reliability, uptime, and optimal performance.

10. Special Projects & External IT Partnership

Serve as the internal point of contact and coordinator for special projects, infrastructure upgrades, and initiatives that may extend beyond the scope of day-to-day support. Work closely with the company’s third-party IT provider to leverage additional expertise, resources, and project support as needed — fostering a collaborative partnership that ensures the company’s technology needs are met efficiently and at scale.

11. Collaboration

Collaborate with internal staff, vendors, and the third-party IT provider to resolve complex issues and implement improvements.

12. On-Call Support

Provide on-call support for critical issues or emergencies outside of regular business hours as required.

13. Training and Knowledge Sharing

Stay updated on industry trends, relevant certifications, and technologies; share knowledge with team members and end users.

Quick Apply

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