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Technology - Systems Support Specialist II
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- $25.50 - $30.57 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
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Technology - Systems Support Specialist II

Waxahachie Independent School District -
Waxahachie, TX

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Job Details

Full-time
$25.50 - $30.57 an hour
7 days ago

Qualifications

Desktop computer repair
Technology purchasing
IT sourcing
Computer operation
Confidential information handling
Windows
Software installation
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Desktop administration
Peripheral hardware support
CompTIA A+

Full Job Description

Duty Days:

242

Reports to:

Operations Manager

Pay Grade:

Dept/School:

Technology

Pay Schedule:

Paraprofessional Pay Scale

Wage/Hour:

Non-Exempt

Date Revised:

2025

Purpose

Provide technical support to customers via phone or remote access on all district supported hardware, software and peripherals. Troubleshoot problems and determine source, and advice on appropriate action. Assist WISD staff with procurement of computers, licensing, network, telecommunications, and related equipment and services according to federal, state, and district requirements.

Qualifications

Education/Certification

High School diploma or GED

Special Knowledge/Skills

Broad knowledge of computer hardware and software applications
Ability to detect and resolve problems
Familiar with a variety of the front office concepts, practices and procedures
Excellent organizational, communication and interpersonal skills
Knowledge of various operating systems (Windows)
Knowledge of procurement policies and practices
Demonstrate proficiency in handling matters of highly confidential nature

Experience

One year’s experience installing, maintaining and repairing computers and peripherals;

Major Responsibilities and Duties

Technical Support

Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed.
Provide technical assistance to users of computers, instructional equipment, and software.
Install and configure application and operating system software and upgrades.
Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.

Equipment Repair and Maintenance

Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers.
Remove old equipment and perform data migration to new machines.
Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance.

Inventory

Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s).
Identify, request, and control the inventory of repair parts.

Help Desk Support

Receive phone calls and work cooperatively to assist end-users to resolve problems and use software and hardware. Communicate with software and hardware vendors to resolve end-user problems.

Safety

Operate tools and equipment according to prescribed safety procedures;
Follow established safety procedures and techniques to perform job duties including lifting, climbing and carrying;
Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately

Professional Conduct

Demonstrates ability to remain calm and withstand pressures
Flexible to changes in routine and adapts quickly to changing situations
Reliable and responsible attendance and punctuality

Other

Assist with assessment of requests for other technology related goods and services by ensuring that are allowable under limitations, restrictions, and policies;
Provide quotes from approved vendors for appropriate goods and services;
Maintain district licensing database;
Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
Comply with all district and campus routines and regulations.
Respond to after-hours emergencies as needed.

Supervisory Responsibilities

None

WORKING CONDITIONS :

Mental Demands/Physical Demands/Environmental Factors

The working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Some district wide travel
Occasional prolonged and irregular hours
Tools/Equipment Used: Standard office equipment including personal computer and peripherals.
Posture: Frequent sitting and standing; occasional bending/stooping, pushing/pulling, and twisting
Motion: Repetitive hand motions; frequent keyboarding and use of mouse; occasional reaching
Lifting: Occasional light lifting and carrying (less than 15 pounds); occasional physical restraint of students to control behavior
Environment: May work prolonged or irregular hours; work inside and outside (exposure to sun, heat, cold, and inclement weather), exposure to noise; occasional districtwide and statewide travel
Mental Demands: Work with frequent interruptions; maintain emotional control under stress.

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service desk manager jobs in ennis tx

Technology - Systems Support Specialist II

Member Experience Manager

Business Development Manager

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