Position Title: Financial Lending Advocate - Outbound
Department: Consumer Lending
Classification: Non-exempt
REPORTING RELATIONSHIPS
Position Reports To: Consumer Lending Manager
Positions supervised: none
All team members work toward a common purpose to Brighten the Financial Future of the Communities We Serve. Each employee supports our members by promoting and offering relevant services and products to meet their diverse needs. We deliver outstanding service by embracing our core values of Integrity, Collaboration, Accountability, Passion, and Self-Improvement.
POSITION PURPOSE
Responsible for utilizing sales leads to research lending and cross sell opportunities and then make outbound calls to qualified individuals in an effort to solidify additional business and improve member relationships. Prepares loan applications for credit approval. Cross sells products and services as appropriate. Honors the Five Star Service Standards pledge by providing professional service externally to members and visitors and internally to staff.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1.Assumes responsibility for the effective performance of loan solicitations.
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Meets and exceeds monthly sales goals for loan volume and ancillary product sales.
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Utilizes, researches, and identifies opportunities from loan leads provided by marketing and loan department. Then places outbound calls to members in an effort to solicit new business and increase member share of wallet. The primary focus is on inbound calls and internet leads.
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Calculates terms, finance charges, insurance rates, etc. on loans for proper disclosure on promissory notes.
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Receives, reviews, and processes related paperwork and refers all loan applications to Loan Underwriter. Follows up on paperwork to ensure its completeness and accuracy.
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Ensures that members that accept sale offers are forwarded to closing team and all documents are completed and any additional steps needed to complete the loan process are full filled in a timely manner.
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Ensures that services are provided in accordance with established Credit Union policies and are legally compliant. Ensures interviews and service requests are properly documented.
2.Assumes responsibility for establishing and maintaining effective and professional business relationships with members.
a. Addresses members’ requests and questions promptly and courteously.
b. Informs members of Credit Union products and services. Provides routine information concerning loan applications, account balances, direct payment plans, etc.
c.Maintains the Credit Union’s quality and professional reputation.
3.Assumes responsibility for related duties as required or assigned.
a. Ensures work area is clean, secure, and well maintained.
b. Keeps informed regarding policy and procedure changes.
c. Actively and professionally cross sells Credit Union services.
d. Performs other duties as required or assigned.
QUALIFICATIONS
Education/Certification: High school graduate or equivalent. Some college preferred but not required.
Required Knowledge: Fully knowledgeable of all Credit Union products and services and is able to confidently
offer appropriate solutions to fit member need.
Commands a thorough knowledge of the FSCU lending process from application to closing
to ensure maximum funding rates.
Experience Required: Previous experience with a full-service financial institution helpful.
Skills/Abilities: Excellent sales, interpersonal, oral and written communication skills required.
Good organizational skills and attentive to detail.
Proficient typing abilities.
Demonstrates the ability to use technology to effectively and efficiently perform the required
job functions.
Able to work effectively in a fast-paced team environment.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small
objects, or pinching fingers together.
Talking: Especially where one must frequently convey detailed or important instructions or ideas
accurately, loudly, or quickly.
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or
operate machinery.
Physical Strength:Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
WORKING CONDITIONS
None: No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved
instructions and to deal with problems involving a few variables.
Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios and percents, and to
draw and interpret graphs.
Language Ability: Ability to use a passive vocabulary of 5,000-6,000 words; read at a slow rate; and define
unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, and using adjectives and
adverbs.
Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
