Top 4 Front desk manager Jobs in Ephrata, Wa

Best Western General Manager
Best Western Rama Inn —Ephrata, WA
- $45,566.35 - $55,000.00 a year
- Part-time
- Bilingual
- Spanish
- Microsoft Excel
- Employee discount
Quick Apply
Member Service Representative WEEKEND
Planet Fitness - PFNoCritics —Moses Lake, WA
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply
Front Desk Agent
Best Western Rama Inn —Ephrata, WA
- From $17.50 an hour
- Part-time
- Background check
- Inventory management
- Writing skills
Quick Apply
11h

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Best Western General Manager
Best Western Rama Inn —Ephrata, WA
Proactively respond to guest issues, resolve complaints, and maintain high guest satisfaction scores. This role is responsible for all aspects of day-to-day…
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Best Western General Manager

Best Western Rama Inn -
Ephrata, WA

Quick Apply

Job Details

Part-time | Full-time
$45,566.35 - $55,000.00 a year

Benefits

Employee discount

Qualifications

Bilingual
Hotel cost control
Customer communication
Microsoft Excel
Microsoft Outlook
In-person customer service
Managing hospitality teams
Financial performance report preparation
Driver's License
Bachelor's degree
Food and beverage industry expertise
Financial performance measurement
Hospitality online booking platforms
Business operations
Managing hospitality operations budgets
Associate's degree
Hotel operations budget management
Organizational budget management
Hotel management

Full Job Description

About the Position

The General Manager (GM) is the strategic and operational leader of Best Western University Inn & Suites. This role is responsible for all aspects of day-to-day hotel operations, financial performance, guest satisfaction, and employee engagement. The GM ensures the delivery of outstanding guest experiences while meeting revenue and profitability goals. The ideal candidate will possess strong leadership, communication, organizational, and decision-making skills, and will uphold the Best Western brand standards with pride.

Key ResponsibilitiesHotel Operations & Guest Experience

Oversee all hotel departments including Front Desk, Housekeeping, Maintenance, Food & Beverage, and Sales.
Ensure all team members deliver exceptional customer service and uphold brand standards.
Proactively respond to guest issues, resolve complaints, and maintain high guest satisfaction scores.
Conduct regular property inspections to maintain cleanliness, safety, and quality assurance.
Ensure compliance with health, safety, and licensing regulations.

Leadership & Staff Management

Hire, train, mentor, and supervise all hotel staff.
Set performance goals, conduct reviews, and provide coaching and development.
Foster a positive team culture that promotes productivity, accountability, and hospitality.
Ensure adequate staffing levels and effective scheduling in line with labor standards.

Financial & Revenue Management

Develop, manage, and analyze the hotel’s budget, forecast, and financial goals.
Maximize room revenue through strategic rate management, OTA optimization, and local marketing efforts.
Monitor expenses, payroll, and purchasing to ensure cost controls and profitability.
Analyze STR and Medallia reports, implement improvements based on performance metrics.

Sales & Marketing

Create and execute local marketing and sales plans to attract new business.
Maintain relationships with local businesses and community organizations to boost visibility and occupancy.
Partner with online travel agencies (OTAs) and manage listings effectively.

Compliance & Administration

Ensure the hotel meets all operational policies, company standards, and legal compliance requirements.
Maintain records and documentation including reports, payroll, purchasing, and HR matters.
Serve as the main liaison between ownership and hotel operations.

Qualifications & RequirementsRequired

Minimum 2 years of hotel guest relations or management experience.
Proficiency in Microsoft Office (Outlook, Excel, Word).
Knowledge of hotel operations including housekeeping and food service.
Experience managing OTA platforms (e.g., Expedia, Booking.com).
Strong oral and written communication skills.
Valid Driver’s License and personal auto insurance.
Sound problem-solving, planning, and organizational abilities.
Ability to manage financial reports, control expenses, and maximize revenue.
Strong interpersonal skills and a leadership style that motivates teams.
Regular, reliable attendance and availability for on-call or emergency situations.

Preferred

Experience with Best Western systems (e.g., Visual Matrix Cloud).
Familiarity with Medallia, STR Reports.
Previous GM or Assistant GM experience in a branded hotel.
Bilingual (English/Spanish) a plus.

Working Conditions

On-site role; must be available on weekends, holidays, and evenings as needed.
Standing and walking for extended periods; occasional lifting up to 25 lbs.
Requires availability for emergency response or staffing support when needed.

Job Types: Full-time, Part-time

Pay: $45,566.35 - $55,000.00 per year

Expected hours: 40 per week

Benefits:

Employee discount

Education:

Associate (Preferred)

Experience:

Hotel management: 2 years (Required)

Work Location: In person

Quick Apply

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front desk manager jobs in ephrata, wa

Best Western General Manager

Member Service Representative WEEKEND

Front Desk Agent

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