Top 418 Customer experience representative Jobs in Erie, Pa

ERIEBANK, Contact Center Agent
CNB Financial Corporation —Erie, PA
- $19.50 - $29.65 an hour
- Background check
- Computer literacy
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
4d
Representative Needed for Inbound Customer Service Role
Disabled Veteran Solutions —Erie, PA
- $18 - $19 an hour
- 8 hour shift
- Remote
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
3d
Client Service Supervisor
Help at Home —Erie, PA
- $21 - $22 an hour
- Full-time
- 18 years or older
- Computer literacy
- HIPAA
- Paid holidays
- Health insurance
9d
Customer Service Representative - State Farm Agent Team Member
Tony Demichele - State Farm Agent —Erie, PA
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Manager of Revenue Audit
Presque Isle Downs Casino —Erie, PA
- Management
- Customer service
- 5 years
- Employee stock purchase plan
- Health insurance
Quick Apply
Business Development Representative
C & J Professional Lawn Care Inc —Fairview, PA
- $15 - $65 an hour
- Part-time
- Hybrid work
- Background check
- Spanish
- English
- Employee discount
- Flexible schedule
Quick Apply
6d
Technical Sales Engineer
Swanson-Erie Corporation —Erie, PA
- $80,000 - $100,000 a year
- Full-time
- Marketing
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Director of Plant / Environmental Operations
LECOM Medical Center and Behavioral Health Pavilion —Erie, PA
- Full-time
- Hospital
- 5 years
- Inpatient
- Health insurance
- Dental insurance
Quick Apply
Retail Associate - Events & Promotions
Home Genius Exteriors West —Erie, PA
- $50,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- High school diploma or GED
- Paid training
- Opportunities for advancement
Quick Apply
12d
Recruiting and Training Specialist
Liberty CDJR of Philadelphia —Pennsylvania
- $85,000 - $95,000 a year
- Full-time
- Dealership
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
12d
Appointment Setter / Field Sales Rep (part-time and full-time)
Lifetime Quality Roofing —Erie, PA
- $15 an hour
- Part-time
- Customer service
- Ability to walk for extended periods
- Office
- Paid training
- Paid holidays
Quick Apply
3d
Outside Sales Representative(Leads are Provided)
Ultimate Roofing LLC —Pennsylvania
- $80,000 - $300,000 a year
- Full-time
- Remote
- Background check
- Customer service
- Mid-level
- Paid training
- On-the-job training
Quick Apply
Representative Payee
Expert Community Care Management, Inc. —Erie, PA
- From $15.39 an hour
- Full-time
- Customer service
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Chemical Add Technician
Erie Plating Company —Erie, PA
- $17 - $19 an hour
- Full-time
- Background check
- Basic math
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Account Executive
Saia Sales LLC —Erie, PA
- Full-time
- 18 years or older
- Customer service
- English
Quick Apply
Verizon Wireless Sales Representative
JAS Technology Inc DBA Wireless Zone —Erie, PA
- $30,000 - $60,000 a year
- Full-time
- Mid-level
- Business development
- POS
- Health insurance
- Dental insurance
Quick Apply
Senior Outside B2B Sales Executive
Wholesale Payments —Pennsylvania
- $93,489 - $223,999 a year
- Full-time
- Remote
- Business development
- Fair chance
- Senior level
- Paid training
- Health savings account
Quick Apply
Outside Sales Representative
Oaks Roofing and Siding —Erie, PA
- $60,000 - $150,000 a year
- Full-time
- Customer service
- Driver's License
- Bachelor's degree
- Paid training
- Health savings account
Quick Apply
Guest Services Leader
Pilot Company —Erie, PA
- $14.16 - $20.58 an hour
- Weekends as needed
- Background check
- Military encouraged
- Computer skills
- Health insurance
- Dental insurance
Sales Agent - Training Provided!
Aflac —Edinboro, PA
- Full-time
- Leadership
- Entry level
- Under 1 year
- On-the-job training
- Life insurance
Quick Apply

I want to receive the latest job alert for customer experience representative in erie, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience representative jobs near erie, pa

Customer Service Representative jobs in Erie, PA

Account Executive jobs in Erie, PA

Outside Sales Representative jobs in Erie, PA

Technical Sales Engineer jobs in Erie, PA

Retail Sales Associate jobs in Erie, PA

Call Center Representative jobs in Erie, PA

Sales Representative jobs in Erie, PA

Senior Sales Executive jobs in Pennsylvania

Director Of Operations jobs in Erie, PA

Inbound Customer Service Representative jobs in Indianapolis, IN

Healthcare Customer Service Representative jobs in North Carolina

Food Service jobs in Bethlehem, PA

Inbound Customer Service Representative jobs in Atlanta, GA

Inbound Customer Service Representative jobs in Ogden, UT

Inbound Customer Service Representative jobs in Florida

Remote Banking Service jobs in Washington State

Customer Service jobs in Baton Rouge, LA

Revenue Manager jobs in Dayton, OH

Revenue Manager jobs in Minneapolis, MN

Revenue Manager jobs in Honolulu, HI

ERIEBANK, Contact Center Agent

CNB Financial Corporation -
Erie, PA

Quick Apply

Job Details

$19.50 - $29.65 an hour
4 days ago

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Financial transaction processing
Phone communication
Computer literacy
Employee relationship building
High school diploma or GED
Math
Computer hardware
Telephone systems

Full Job Description

Description:

A Contact Center Agent is responsible for providing exceptional customer service for CNB’s Family of Banks and support to clients through calls, live chats, and text messages. This includes assisting with transactions, troubleshooting issues, and answering inquiries.

Below is a list of essential functions for this position. Additional responsibilities may be assigned in the position.

KEY RESPONSIBILITIES

Provide prompt and courteous assistance to clients, addressing their inquiries and resolving issues related to banking services.
Accurately assist clients with various transactions and account inquiries, ensuring accuracy and efficiency through calls, live chats, and text messages.
Diagnose and provide support in solving technical problems clients may encounter with the call, live chat, or texting platform.
Ensure each interaction is positive and personalized, making clients feel valued and understood.
Monitor and maintain performance metrics within established guidelines to ensure service quality and operational efficiency.
Adhere to all bank policies and procedures and ensure the adherence of bank policies and procedures.

ATTITUDES

Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

Respect: Demonstrate respect by actively listening, communicating with courtesy, and ensuring every client feels valued throughout their experience.
Client Focus: Actively understand client needs and deliver prompt, thoughtful solutions that enhance their overall experience.
Inclusion: Treat every coworker and client with fairness and empathy, ensuring each person feels heard, respected, and welcomed.

BEHAVIORS

Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

Leadership: Take initiative, support teammates, and consistently model the professionalism and service standards that create an exceptional client experience.
Integrity: Be honest, dependable, and transparent in every interaction, ensuring clients can trust the support and information I provide.
Collaboration: Work closely with teammates, sharing information openly, and support collective problem-solving to ensure clients receive the best possible service.
Volunteerism: Engage in community initiatives and encourage others to make a positive impact beyond our daily work.

COMPETENCIES

Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:

Accountability: Take ownership of actions, following through on commitments, and ensure every client receives accurate, dependable support.
Innovation: Embrace new ideas, adapt quickly to change, and find creative ways to enhance the client experience.
Professionalism: Communicate respectfully, maintain composure in all situations, and consistently deliver reliable, high-quality support to every client.

POSITION LEVEL(S) EXPECTATIONS

CC Agent I

Provides exceptional personalized service to clients by means of client contact center calls, live chats, and text messages.
Successfully addresses all service or transaction needs and refer banking products and services as appropriate.

CC Agent II

Consistently demonstrate Level I responsibilities.
Consistently demonstrates “good” and/or “very good” on performance appraisal ratings.
Successfully masters personalized service to clients by means of client contact center calls, live chats, and text messages, and all other relevant banking systems, with little to no assistance.
Supports CC Agent I coworkers with on-demand, real-time support post-training and ongoing expertise in the absence of a Senior CC Agent, CC Assistant Manager, or CC Manager.
Strong source of knowledge on all divisional products and services.
Consistent in attendance and punctuality, according to the monthly schedule.

Senior CC Agent

Consistently demonstrates Level I and II responsibilities.
Takes the lead and manages more complex client interactions, e.g., fraud cases, wires, and escalated client interactions.
Knowledgeable and trained to willingly assist in supporting the ITM Department responsibilities, e.g., ITM transactions, contact center emails, and online/mobile banking messages, as needed/assigned by CC Assistant Manager or CC Manager.
Consistently demonstrate being solutions-oriented and all ten Core Values daily.
Strong source of knowledge for ongoing changes to policies & procedures.

SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role.

Requirements:

QUALIFICATIONS, EDUCATION, & EXPERIENCE

To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily, and a skills inventory is listed below. High school diploma or general education degree (GED) is required, with related contact center experience. A background screening will be conducted.

LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate with clients directly and effectively.
TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, including eBanking, various software/hardware, contact center chat/email technology, debit card system, statement processing system, and any other computer programs pertinent to performing job duties.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.

BENEFITS

Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more!

Eligibility requirements apply.

ERIEBANK is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.

https://mandatoryview.com/?LicenceId=5a7398f0-7edb-4cb7-a02b-518dcfa222fa&ProductType=IntranetLicense&SubType=PG

Quick Apply

Refine Your Search

customer experience representative jobs in erie, pa

ERIEBANK, Contact Center Agent

Representative Needed for Inbound Customer Service Role

Client Service Supervisor

Customer Service Representative - State Farm Agent Team Member

Manager of Revenue Audit

Business Development Representative

Technical Sales Engineer

Director of Plant / Environmental Operations

Retail Associate - Events & Promotions

Recruiting and Training Specialist

Appointment Setter / Field Sales Rep (part-time and full-time)

Outside Sales Representative(Leads are Provided)

Representative Payee

Chemical Add Technician

Account Executive

Verizon Wireless Sales Representative

Senior Outside B2B Sales Executive

Outside Sales Representative

Guest Services Leader

Sales Agent - Training Provided!

I want to receive the latest job alert for customer experience representative in erie, pa

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected