Top 96 Customer service agent Jobs in Erie, Pa

Front Desk Agent
Homewood Suites Erie —Erie, PA
- Computer literacy
- Hotel
- High school diploma or GED
Customer Service Representative - State Farm Agent Team Member
Tony Demichele - State Farm Agent —Erie, PA
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Guest Service Agent
Erie TownePlace Suites by Marriott —Erie, PA
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Customer Service Agent
PCMSI-Professional Communications Messaging Services Inc —Erie, PA
- $15 - $16 an hour
- Part-time
- Background check
- Customer service
- Computer literacy
- Paid training
- Health insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Ethan Samueloff - State Farm Agent —Erie, PA
- $34,000 - $46,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Jeremy Borrero - State Farm Agent —Erie, PA
- $50,000 - $75,000 a year
- Full-time
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Receptionist - State Farm Agent Team Member
Brandon Fresch - State Farm Agent —McKean, PA
- Full-time
- Office
- Organizational skills
- Computer skills
- Dental insurance
- Paid time off
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Michelle Toth - State Farm Agent —Fairview, PA
- $20 - $25 an hour
- Part-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Front Desk Supervisor
Erie TownePlace Suites by Marriott —Erie, PA
- $15 - $17 an hour
- Full-time
- Sales
- Mid-level
- Hotel
- Profit sharing
- Health insurance
Quick Apply
Entry Level Insurance Sales Agent - Hybrid Remote (PA)
Bankers Life —Erie, PA
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- No experience needed
- Organizational skills
- Entry level
Quick Apply
Sales Agent - Training Provided!
Aflac —Edinboro, PA
- Full-time
- Leadership
- Entry level
- Under 1 year
- On-the-job training
- Life insurance
Quick Apply
Insurance Agent - Full Training Provided!
Aflac —Cambridge Springs, PA
- Full-time
- Driver's License
- Reliable transportation
- Leadership
- On-the-job training
- Life insurance
Quick Apply
Insurance Agent - Full Training Provided!
Aflac —Edinboro, PA
- Full-time
- Driver's License
- Reliable transportation
- Leadership
- On-the-job training
- Life insurance
Quick Apply
RSVP - W2 Life Insurance Specialist - Remote - Hiring Event
Insurance Supermarket Inc. —Pennsylvania
- $38,500 - $180,000 a year
- Full-time
- Computer literacy
- Mid-level
- Communication skills
- Health insurance
- Paid time off
Sales Agent - Training Provided!
Aflac —Erie, PA
- Full-time
- Leadership
- Entry level
- Under 1 year
- On-the-job training
- Life insurance
Quick Apply
Insurance Agent - Full Training Provided!
Aflac —Waterford, PA
- Full-time
- Driver's License
- Reliable transportation
- Leadership
- On-the-job training
- Life insurance
Quick Apply
Insurance Agent (Base salary + Uncapped commissions)
Comparion Insurance Agency —Erie, PA
- $55,000 - $65,000 a year
- Full-time
- Office
- Banking
- Entry level
- Paid training
- Health insurance
Sales Agent
AAA Ec Insurance Agency —Erie, PA
- From $100,000 a year
- Full-time
- Customer service
- Pass drug screening
- High school diploma or GED
- Paid training
- Paid parental leave
Call Center Agent
Expivia Interaction Marketing Group Inc. —Erie, PA
- $13 - $15 an hour
- Online Application
- Remote
- Sales
- High school diploma or GED
- Communication skills
Quick Apply
Front Desk Agent
Homewood Suites By Hilton Erie, PA —Erie, PA
- $14.00 - $14.25 an hour
- Part-time
- Background check
- Computer literacy
- Office
Quick Apply
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customer service agent jobs near erie, pa

Front Desk Agent

Homewood Suites Erie -
Erie, PA

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Job Details

Qualifications

Computer operation
Customer communication
Confidential information handling
Hotel policy compliance
Client rapport building
Client inquiry handling
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Homewood Suites Erie

2084 Interchange Road

Erie, PA 16565

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

customer service agent jobs in erie, pa

Front Desk Agent

Customer Service Representative - State Farm Agent Team Member

Guest Service Agent

Customer Service Agent

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Receptionist - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Front Desk Supervisor

Entry Level Insurance Sales Agent - Hybrid Remote (PA)

Sales Agent - Training Provided!

Insurance Agent - Full Training Provided!

Insurance Agent - Full Training Provided!

RSVP - W2 Life Insurance Specialist - Remote - Hiring Event

Sales Agent - Training Provided!

Insurance Agent - Full Training Provided!

Insurance Agent (Base salary + Uncapped commissions)

Sales Agent

Call Center Agent

Front Desk Agent

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