Top 493 Customer satisfaction Jobs in Erie Pa

Scheduling Specialist, Associate
UPMC —Erie, PA
- $18.99 - $28.11 an hour
- High school diploma or GED
- Mentoring
- 1 year
- Work from home
Personal Shopper (In-Store)
Walmart —Erie, PA
- $16 - $29 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Appointment Scheduler (Work From Home)
Expivia Interaction Marketing Group Inc. —Erie, PA
- $14.00 - $15.50 an hour
- Full-time
- Remote
- Microsoft Excel
- High school diploma or GED
- Criminal background check
- Work from home
Quick Apply
Customer Account Specialist
Truck-Lite —Erie, PA
- Word processing
- Mid-level
- High school diploma or GED
In-Home Sales Specialist
Clearwater Systems —Erie, PA
- $70,000 - $125,000 a year
- Full-time
- Mid-level
- 3 years
- Leadership
- Paid training
- Fuel card
2d
Fabrication Estimator/Technical Sales
THE WARREN COMPANY —Erie, PA
- Full-time
- Engineering
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
10d
Entry Level Marketing/Sales
Home Genius Exteriors West —Ripley, NY
- $65,000 - $135,000 a year
- Weekends as needed
- No experience needed
- Communication skills
- Marketing
- Dental insurance
- Vision insurance
Quick Apply
Territory Sales Manager - East
Bailey International Inc. —Pennsylvania
- Weekends as needed
- Microsoft Excel
- Bachelor of Science
- Mid-level
Quality Control Inspector
4Front Solutions —Erie, PA
- Overtime
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
CDL-A OTR Company Truck Driver
Certified Express Inc —Fairview, PA
- $0.58 - $0.60 per mile
- Full-time
- 11+ years
- CDL A
- Mid-level
- Passenger ride along program
- Paid holidays
Quick Apply
Exterior Installation Subcontractors Wanted – Siding, Roofing, Gutters
Home Genius Exteriors West —Girard, PA
- $5,000 a week
- Full-time
- Construction site
- Mid-level
- Residential
Quick Apply
Engineering Technician
4Front Solutions —Erie, PA
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
3d
Quality Assurance Specialist
4Front Solutions —Erie, PA
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
RSVP - W2 Life Insurance Specialist - Remote - Hiring Event
Insurance Supermarket Inc. —Pennsylvania
- $38,500 - $180,000 a year
- Full-time
- Computer literacy
- Mid-level
- Communication skills
- Health insurance
- Paid time off
Exterior Installation Subcontractors Wanted – Siding, Roofing, Gutters
Home Genius Exteriors West —Erie, PA
- $5,000 a week
- Full-time
- Construction site
- Mid-level
- Residential
Quick Apply
HP PC Sales Representative
2020 Companies, Inc. —Erie, PA
- $19 an hour
- Part-time
- High school diploma or GED
- Training & development
- Communication skills
- Paid training
- Paid holidays
Quick Apply
7d
Shift Lead - Erie 1 Buffalo Rd (PA0509)
MODWASH LLC —Erie, PA
- $15.50 an hour
- Weekends as needed
- Sales
- Cleaning
- Communication skills
- Paid training
- Health insurance
Quick Apply
7d
Field Service Engineer - Northeast
Sumitomo SHI Demag —Pennsylvania
- Full-time
- Background check
- Schematics
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Client Service Supervisor
Help at Home —Erie, PA
- $21 - $22 an hour
- Full-time
- 18 years or older
- Computer literacy
- HIPAA
- Paid holidays
- Health insurance
8d
Merchandise and Stocking Associate
Sam's Club —Erie, PA
- $17 - $25 an hour
- High school
- Sales
- Merchandising
- Paid jury duty
- Disability insurance

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customer satisfaction jobs near erie pa

Scheduling Specialist, Associate

UPMC -
Erie, PA

Apply Now

Job Details

$18.99 - $28.11 an hour

Benefits

Work from home

Qualifications

Customer communication

Full Job Description

Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of Erie at our East Bayfront location.

In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients’ demographic and insurance information.

We also offer a monthly incentive program, which is based off performance and 3 months of employment.

If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today!

Purpose:
Under the general direction of the Supervisor, Scheduling Services, the Scheduling Specialist Associate, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction with UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Scheduling Specialist Associate, Scheduling Services will perform all aspects of scheduling duties across the UPMC Scheduling Center by serving as an advocate for UPMC patients, providing guidance, interpretation, and education on scheduling, registration and various patient related inquiries. The Scheduling Specialist Associate, Scheduling Services is responsible for efficient and courteous resolution to verbal and written patient inquiries, ensuring satisfaction while interacting patients, physicians, families, hospital personnel, referring physicians and office staff, etc. The Scheduling Specialist Associate, Scheduling Services will achieve their quality, production, and customer satisfaction goals while adhering to UPMC Values and Culture of Service Excellence.

Responsibilities:

Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions.
Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information.
Review and update the patient's demographic and insurance information to ensure data integrity and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records.
Research inquiries from UPMC Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to close out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership.
Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient related inquiries.
Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient.
Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience.
Serve as a mentor to newly hired staff members, role modelling service excellence and a patient-centric experience.
Attend all Scheduling Services meetings, trainings and educational discussions as scheduled.
Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests.
Remain current on all departmental policies, procedures, plan benefit designs, and modifications.
Communicate with all managers, supervisors, and team leaders effectively, efficiently, and courteously.
Maintain employee and patient confidentiality at all times.

High School Graduate.
Minimum of one year experience in a Customer Service and / or Call Center Environment Required.
Service Excellence as a way of thinking and the attitude that is portrayed. Ability to help others embrace the spirit of service and provide a high level of service excellence.
Proven success in finding innovative solutions to enhance the patient experience.
Excellent organizational, interpersonal and communication skills, both written and oral. Strong ability to make independent decisions required.
Proficient in Microsoft Office and Excel preferred.
Strong problem-solving abilities necessary to evaluate and address patient / physician inquiries.
Must have a desire to help others and portray empathy in all situations.
Demonstrated flexibility and motivation to learn & grow in the role.
Complete and thorough understanding of 'Excellence in Service' requirements.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Apply Now

Refine Your Search

customer satisfaction jobs in erie pa

Scheduling Specialist, Associate

Personal Shopper (In-Store)

Appointment Scheduler (Work From Home)

Customer Account Specialist

In-Home Sales Specialist

Fabrication Estimator/Technical Sales

Entry Level Marketing/Sales

Territory Sales Manager - East

Quality Control Inspector

CDL-A OTR Company Truck Driver

Exterior Installation Subcontractors Wanted – Siding, Roofing, Gutters

Engineering Technician

Quality Assurance Specialist

RSVP - W2 Life Insurance Specialist - Remote - Hiring Event

Exterior Installation Subcontractors Wanted – Siding, Roofing, Gutters

HP PC Sales Representative

Shift Lead - Erie 1 Buffalo Rd (PA0509)

Field Service Engineer - Northeast

Client Service Supervisor

Merchandise and Stocking Associate

I want to receive the latest job alert for customer satisfaction in erie pa

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