Top 462 Customer service representative (remote/wfh) Jobs in Escondido, Ca

Customer Success Specialist
ALTO USA LLC —Escondido, CA
- $67,000 - $78,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Mileage reimbursement
- Disability insurance
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Director, Oncology Customer Experience Operations
Hologic —San Diego, CA
- $151,200 - $268,800 a year
- Full-time
- Management
- HIPAA
- Bachelor's degree
Customer Care Professional
Blindsgalore.com —San Diego, CA
- From $17.75 an hour
- Full-time
- Computer literacy
- Office
- Military encouraged
- Health insurance
- Dental insurance
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Patient Representative- Call Center
COLFS Medical Clinic —Escondido, CA
- $22 - $25 an hour
- Full-time
- Computer literacy
- Medical office experience
- HIPAA
- 401(k)
- Paid time off
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Client Service Associate
Stratos Private Wealth —San Diego, CA
- $70,000 - $85,000 a year
- Full-time
- Background check
- Bachelor's degree
- Financial services
- Paid holidays
- Health insurance
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9d
Online Chat Representative
High Bluff Academy —Rancho Santa Fe, CA
- $46,700 - $68,900 a year
- Part-time
- School experience
- Computer literacy
- Computer skills
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10d
Customer Service Representative (Remote/WFH)
Debtwave Credit Counseling —Escondido, CA
- $17 - $20 an hour
- Online Application
- Remote
- Spanish
- Computer literacy
- English
- Paid training
- Health insurance
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Customer Service Billing Specialist I
Breg, Inc. —Carlsbad, CA
- $21 - $26 an hour
- Remote
- Anatomy knowledge
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
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Call Center Representative I - (Arabic or Spanish Speaking preferred)
Neighborhood Healthcare —Escondido, CA
- $22.00 - $29.41 an hour
- Temporary
- Hybrid work
- Spanish
- Customer service
- English
- Work from home
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4d
Dispatch & Customer Service Coordinator
Interwest Electric —San Diego, CA
- $28 - $32 an hour
- Full-time
- Mid-level
- Electrical experience
- HVAC
- Tuition reimbursement
- Paid time off
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2d
Customer Care Specialist II - Payment Support
AppFolio —San Diego, CA
- $23.50 - $28.80 an hour
- Full-time
- Mid-level
- 2 years
- Communication skills
Customer Service Representative
Liberty Payroll Solutions, LLC —Escondido, CA
- From $15 an hour
- Full-time
- Computer literacy
- English
- Computer skills
Consumer Relations Specialist
Sony Electronics Inc —San Diego, CA
- $57,382 - $76,509 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health insurance
Participant Experience Specialist
St. Paul's Senior Services —San Diego, CA
- $23.00 - $32.64 an hour
- Full-time
- Pass drug screening
- High school diploma or GED
- Bachelor's degree
- 403(b) matching
- Health insurance
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Customer Service Representative, Parking and Commuter Services
California State University —San Marcos, CA
- Full-time
- Background check
- Management
- Customer service
- Paid holidays
- Health insurance
Customer Care Representatives
eBLVD —Carlsbad, CA
- Email
- Product management
- Entry level
Member Support Specialist (Full & Part-time Roles)
My Senior Health Plan —San Diego, CA
- $18 - $23 an hour
- Part-time
- Bilingual
- High school diploma or GED
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
Call Center Specialist - LJ Pain Treatment Center
UC San Diego Health —San Diego, CA
- $29.15 - $36.24 an hour
- 8 hour shift
- Writing skills
- Pass drug screening
- Mid-level
14d
Reservations Specialist
Dogs On The Run —Carlsbad, CA
- $22 - $26 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
12d
Client Support Specialist
Coastal Payroll —San Diego, CA
- $24 - $26 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- AD&D insurance
- Paid holidays
Quick Apply

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Customer Success Specialist

ALTO USA LLC -
Escondido, CA

Quick Apply

Job Details

$67,000 - $78,000 a year

Benefits

Mileage reimbursement
Disability insurance
Health insurance
Dental insurance
Cell phone reimbursement
Family leave
Work from home
Vision insurance
401(k) matching
Life insurance

Qualifications

In-person customer service
Managing clients in a customer support role
Driver's License
Retail store experience
Client services experience within retail industry

Full Job Description

This is a hybrid role that requires candidates to live in the listed market.

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO’s victim advocate service and serves as the primary point of contact for an assigned district of stores, supporting multiple retailers. The ALTO solution is an innovative new approach in addressing retail theft and store/community safety. This is a hands-on, field-based position that will work closely with local Law Enforcement agencies and work collaboratively with the ALTO Legal staff and other members of the Operations team to create safer stores and communities. This role will report to the Regional Operations Manager and/or Director of Operations.

A candidate with proven retail customer service skills, a collaborative and innovative mindset and an eye for detail. A strong work ethic and drive is required. Prior retail customer service experience is required. Loss Prevention / Asset Protection/ Investigative experience is of value but not required.

All roles at ALTO US include the following Benefits package to ensure all employees are set up for success, both at work, and in their lives:

100% coverage for Employee’s Medical, Dental, and Vision
Retirement Savings – 401K plus employer matching
Short and Long Term Disability
Life Insurance
Generous vacation, holidays, and family leave benefits
Mobile phone reimbursement plan
Mileage reimbursement per IRS guidelines
Work from Home Reimbursement
Innovative work environment in a multinational company

Role Qualifications:

Associate degree, and/or a minimum of one year of retail customer service experience.
Self-driving work ethic with a focus on precision, and details.
Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety.
Excellent presentation and communication skills.
Enjoys working with others.
Energized by change and variety.
Able to build partnerships.
Role requires being able to spend majority of workday standing/on your feet.
Dependable transportation required.
Valid Driver License required.
Must successfully obtain the ALTO reimbursed Loss Prevention Qualified (LPQ) certification within the first year of employment.

Role Responsibilities:

Build collaborative relationships with peers and clients to include retailers, law enforcement and prosecutors.
Drive store reporting of criminal activity utilizing the client’s reporting system and /or the ALTO app.
Demonstrate support for the client’s Asset Protection policies and procedures.
Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management, collecting police reports, evidence, and CCTV footage.
Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship
As the liaison between stores, customer AP/LP Team, and the ALTO Legal Team, you will be responsible for following up on all active cases/events. Follow-up on all external theft/criminal investigations
Case building of habitual offenders targeting multiple store locations (which includes obtaining police reports, CCTV footage, subject descriptions, witness statements, etc.)
Assist Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc. as needed
Case building with other CSS’s (across district boundaries) with the objective of tracking & identifying repeat offenders and addressing store safety issues impacting the market.
Lead Store Safety Partnership Meetings with Law Enforcement for assigned stores
Interact with multiple levels of retailers Operations and AP/LP Leadership on a continuous basis
Provide in-person training on our technology platform
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
Assists leadership in implementation and rollouts of special projects as needed Strong computer skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook/Email

ALTO believes that success in this position will also require the following, aligned with ALTO’s cores values:

Passion to be part of a growing team
High ethical standards
Flexibility and adaptability to rapid change
Tenacity and determination
Ability to manage simultaneous projects, as well as effectively delegate work
Strong business acumen
Self-motivated and proactive personality

The employer is an "equal opportunity employer." The employer will not discriminate and will take "affirmative action" measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, sexual orientation, or sex.

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Refine Your Search

customer service representative (remote/wfh) jobs in escondido, ca

Customer Success Specialist

Director, Oncology Customer Experience Operations

Customer Care Professional

Patient Representative- Call Center

Client Service Associate

Online Chat Representative

Customer Service Representative (Remote/WFH)

Customer Service Billing Specialist I

Call Center Representative I - (Arabic or Spanish Speaking preferred)

Dispatch & Customer Service Coordinator

Customer Care Specialist II - Payment Support

Customer Service Representative

Consumer Relations Specialist

Participant Experience Specialist

Customer Service Representative, Parking and Commuter Services

Customer Care Representatives

Member Support Specialist (Full & Part-time Roles)

Call Center Specialist - LJ Pain Treatment Center

Reservations Specialist

Client Support Specialist

I want to receive the latest job alert for customer service representative (remote/wfh) in escondido, ca

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