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Responsible for partnering with Accounts Receivable (AR) management to monitor department workflow, provide subject matter expertise and training for a team of AR associates with varying levels of experience to achieve strong customer and market results. Provides backup support for management or associate department functions as needed. Ensures team members manage AR records in accordance with policies and procedures, as well as Generally Accepted Accounting Principles (GAAP).
ESSENTIAL RESPONSIBILITIES
Monitors workflow and ensures team members record payments to customers’ accounts accurately and according to Service Level Agreement (SLA) timelines.
Provides coaching, guidance and training support for advanced concepts, procedures, complex customer payment issues and a broad array of system applications. Supports associates in resolving errors and out of balance conditions.
Provides escalation support to team members as well as advanced knowledge and professional customer service guidance involving inbound calls or inquiries from internal and external stakeholders.
Performs complex research, corrections and customer account analysis using information from numerous systems, applications, and banking institutions. Supports recoveries involving system failures by using ACT Fast, partnering with IT and/or execution of a workaround action.
Assists management in monitoring the internal control environment (e.g., unresolved Cash On Account research or prevention, resolution of Out of Balance report, etc.).
Provides supplemental support to team members to achieve daily goals due to absence or excessive workload or system cut-off timetables.
Provides AR management with associate metrics based on error research, audit findings and compliance with procedures to ensure work quality. Research associate errors to assess the underlying cause and provides documentation of errors; Provides associate with audit findings and offers additional guidance and refresher training on concepts or procedures.
Compiles, validates, and organizes documents required for legal or audit purposes.
Verifies financial integrity relating to transfers of payments, deductions and write-offs across markets, regions and groups including complex transactional adjustments or corrections.
Responsible for accurate recording of bad debt write-offs.
Ensures team members have an understanding and manage AR records in accordance with policies, procedures and GAAP (Generally Accepted Accounting Procedures).
Supports special projects and other duties as assigned by AR management.
SUPERVISION:
RELATIONSHIPS
Internal: US Foods Credit, Finance, General Accounting, IT, Sales, Tax and Treasury as well as Project Teams
External: Customers and third-party payment vendors
WORK ENVIRONMENT
MINIMUM QUALIFICATIONS
Minimum three years’ experience in a high-volume AR processing environment or a combination of a degree in an accounting or business-related field plus two years of experience.
1 year experience training and guiding associates or prior AR or business management experience.
Must have advanced skills with Windows and Microsoft software including Word, Excel, Outlook PowerPoint & Access.
Strong training, communication and interpersonal skills are required; Communicates clearly, professionally, and tactfully; Able to effectively address escalated situations that may involve challenging or irate individuals.
Requires exceptional customer service, issue resolution, judgement, and analytical skills.
Must support and demonstrate the company’s culture beliefs.
Must be able to master a significant array of processes and procedures; Must be able to effectively prioritize multiple tasks and projects with varying deadlines and priorities.
This position will require experience and expertise in up to 25 systems, applications and portal including AR mainframe systems (e.g. Tandem, Dynamics, CSB), payment application matching systems, invoicing, bank websites, specialized application portals (e.g. ACH/EFT, credit card, NSF and wire transfers, etc).
Performs responsibilities with a high degree of accuracy, in that, this position guides associates and directly impacts our customers. Further, this position requires the use of strong judgment and problem-solving skills which includes research using multiple systems and tools.
EDUCATION
Minimum: High school diploma or equivalent.
Preferred: Associates or Bachelors degree in accounting, finance, business, or a related degree.
This role will also receive annual incentive plan bonus.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$24 - $37
***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
