Top 423 Support technician ii Jobs in Euless, Tx

IT Support Technician Level II
Novatae Risk Group —Dallas, TX
- Full-time
- Mid-level
- Windows
- Travel
Quick Apply
8d
Desktop Support Technician (226 Days)
Dallas Independent School District —Dallas, TX
- $45,200 - $55,126 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
6d
Desktop Support Technician II
SOUTHWEST TRANSPLANT ALLIANCE —Dallas, TX
- Monday to Friday
- Azure
- Computer Science
- HIPAA
Quick Apply
Electrical Technician - II
InCharge Energy —Fort Worth, TX
- $31 - $37 an hour
- Full-time
- ASE Certification
- Up to 50% travel
- Construction site
Quick Apply
Veterinary Technician / Licensed Veterinary Technician (LVT/RVT/CVT)
CityVet Oak Lawn —Dallas, TX
- $18 - $25 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Outpatient experience
- Health savings account
- Health insurance
Quick Apply
Aircraft Engine Mechanic II (CFM56)
StandardAero —Dallas, TX
- Weekends as needed
- Mechanic experience
- Mid-level
- High school diploma or GED
- AD&D insurance
- Disability insurance
14d
A&P Helicopter Engine Technician
Advanced Helicopter Services —Fort Worth, TX
- $30 - $56 an hour
- Overtime
- Background check
- 18 years or older
- Customer service
- AD&D insurance
- Relocation assistance
Quick Apply
14h
Compliance Manager
Alkegen —Irving, TX
- $100,000 - $120,000 a year
- Full-time
- OSHA
- Mid-level
- Master's degree
- 401(k)
Quick Apply
Ground Support Technician / Mechanic II
MERCURY GSE —Fort Worth, TX
- Full-time
- CDL B
- ASE Certification
- Background check
- Health insurance
- Dental insurance
Quick Apply
Power System Technician II, IC Engine Generator/Emergency Power
UT Southwestern —Dallas, TX
- Weekends as needed
- Schematics
- 5 years
- Mid-level
- Paid parental leave
- Paid holidays
Senior Maintenance Technician
UDR, Inc. —Addison, TX
- $26 - $28 an hour
- Full-time
- Carpentry
- Spanish
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Maintenance Technician - EPA Certified - Hilton Head
WRH Realty Services, LLC. —Dallas, TX
- $25 - $28 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Driver's License
- Paid parental leave
- Health savings account
DFW Airport Quality Control Inspector
Terradyne Engineering, Inc. —Carrollton, TX
- $27 - $31 an hour
- Full-time
- Microsoft Word
- Background check
- Clean driving record
- Health savings account
- Health insurance
Quick Apply
Maintenance Technician II
Sealed Air —Grand Prairie, TX
- From $30 an hour
- Overtime
- Mid-level
- Forklift
- Microsoft Office
- Disability insurance
- Health insurance
Surgical Tech 2 Certified - Days - CVOR
Methodist Health System —Mansfield, TX
- Full-time
- Acute care
- Surgery
- BLS Certification
Maintenance Technician II
Cintas —Fort Worth, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Military
- Profit sharing
- AD&D insurance
Engineering Technician III
TechServ Consulting & Training —Fort Worth, TX
- Overtime
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Fire Alarm Install Lead Technician
Pye-Barker Fire & Safety, LLC —Irving, TX
- Full-time
- Clean driving record
- Construction site
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Quick Apply
8d
Interventional Radiology Technologist
Texas Health Resources —Fort Worth, TX
- Email
- BLS Certification
- Mid-level
- ACLS Certification
- Paid parental leave
- Loan repayment program
Maintenance Technician
Willow Bridge Property Company —North Richland Hills, TX
- Full-time
- Residential
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
11d

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IT Support Technician Level II

Novatae Risk Group -
Dallas, TX

Quick Apply

Job Details

Full-time
8 days ago

Qualifications

Customer follow-ups
Network troubleshooting
Serving clients
Triage
Laptop (troubleshooting support)
In-person customer service
Microsoft Exchange
Windows
Printer (troubleshooting support)
Internal employee customer service
Email configuration (technical support)
Desktop (troubleshooting support)
Computer management
Azure AD
Customer support ticket management
Technical customer support for office equipment
Desktop administration
Post-merger integration
Peripheral hardware support
Intune

Full Job Description

Description

About Us:

With ~370 employees and ~70+ contractors Novatae is a modern specialty insurance distributor offering innovative solutions from responsive brokers, underwriters, and program managers who are passionate about our clients. As a leading MGA, program underwriter, Lloyds Coverholder and wholesaler, we offer exclusive underwriting solutions totaling ~$971M+ in annual written premiums for dozens of industry classifications, serving 6,000+ clients from more than 500+ global insurers.

Position Overview:

Novatae is hiring for an IT Support Technician - Level II with proficient technical knowledge and the capability of confidently and effectively communicating with users to understand problems and explain their solutions. The ideal candidate will be well organized and self-driven, applying critical thinking and a willingness to make decisions when needed, in addition to being able to take direction and prioritize tasks as requested.

The candidate must be customer-oriented, critical thought-minded and patient in their interaction with users who are not technically inclined by providing assistance and support for incoming help desk tickets and escalations with issues related to computer systems, software, security and hardware. Additionally, the candidate should effectively respond to tickets in person, over chat, video or phone in a fast-paced and user-demanding environment in a professional manner, while maintaining composure in a stressful environment.

Essential Duties & Responsibilities:

Provide "white-glove" support & service to members of the Executive Leadership Team (ELT)
Provide hardware, software & technical support for computers, peripherals, network printers and conference room equipment throughout the organization
Serve as the first and second point of contact for users seeking technical assistance in addition to serving as an escalation point for Novatae's outsourced Level I support team
Document and Update IT processes/workflows, support resolutions, How-To's
Monitor and respond to cyber security alerts, taking necessary action
Monitor and respond to M365 alerts, taking necessary action
Distribute/Revoke system software licensing and various software application access
Provide after-hours support as needed
Educate computer Users and make training recommendations, as necessary

Experience, Knowledge Areas/Concepts, Skills & Abilities:

Required:

Minimum of 3+ years providing technical support to all levels of a corporate user base utilizing various technologies and hardware
High Proficiency in the following technologies and knowledge areas:
- Active Directory, Azure, Entra, Intune & Autopilot
- O365 Administrator Console
- Exchange Administrator Console
- Windows 10/11
- Network & Printer Troubleshooting
- Hardware Builds & Setups
Perform remote troubleshooting through diagnostic techniques and questioning
Determine the best solution through previous experience, past tickets, internet-based research and the user details provided
Ability to extract issue details when they are lacking by asking the right critical questions to appropriately and quickly triage the reported issue, walking the employee through the problem-solving process
Close helpdesk tickets upon resolution and in a timely manner
Execute ticket quality over quantity, treating tickets like a detailed work log which provides support to other colleagues who may run into similar issues
Follow-up with and update the user with status and information
Adhere established and future SLAs
Ability to work independently, with minimum direct supervision
Ability to work in a collaborative Team environment
Support M&A integration process as needed and or outlined by team members

Preferred:

ServiceNow ticketing system experience
Dell Latitude/Dell Pro and similar class laptop experience
Vendor management experience
Asset management experience
Networking methodologies, concepts and support

Travel Required: 10-20% Local

Equal Employment Opportunity

At Novatae, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. Novatae is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, Novatae makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

#LI-NH1

#LI-Hybrid

Quick Apply

Refine Your Search

support technician ii jobs in euless, tx

IT Support Technician Level II

Desktop Support Technician (226 Days)

Desktop Support Technician II

Electrical Technician - II

Veterinary Technician / Licensed Veterinary Technician (LVT/RVT/CVT)

Aircraft Engine Mechanic II (CFM56)

A&P Helicopter Engine Technician

Compliance Manager

Ground Support Technician / Mechanic II

Power System Technician II, IC Engine Generator/Emergency Power

Senior Maintenance Technician

Maintenance Technician - EPA Certified - Hilton Head

DFW Airport Quality Control Inspector

Maintenance Technician II

Surgical Tech 2 Certified - Days - CVOR

Maintenance Technician II

Engineering Technician III

Fire Alarm Install Lead Technician

Interventional Radiology Technologist

Maintenance Technician

I want to receive the latest job alert for support technician ii in euless, tx

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