Top 2126 Service support specialist Jobs in Evanston, Il

Specialist, Qualifications
Synapse Health —Skokie, IL
- $17 - $21 an hour
- On call
- HIPAA
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
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Adoption Home Study Support Specialist
The Cradle —Evanston, IL
- $50,000 - $55,000 a year
- Weekends as needed
- Background check
- Public speaking
- Mid-level
- Health savings account
- Health insurance
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10d
Youth Development Specialist – Full Time | Up to $500 Hiring Bonus
The Harbour —Park Ridge, IL
- $20.18 - $23.00 an hour
- Full-time
- Background check
- CPR Certification
- Residential
- Health insurance
- 401(k)
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Customer Service Specialist
Bel Group —Chicago, IL
- $60,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Business development
- Health insurance
- Dental insurance
Outbound Patient Enrollment Specialist
Cadence Health —Chicago, IL
- $23 - $24 an hour
- Remote
- HIPAA
- Mid-level
- Communication skills
- Paid parental leave
- Health insurance
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Customer Service Specialist - UI Health, Orthopedics Clinic
University of Illinois —Chicago, IL
- $30.07 - $46.52 an hour
- Online Application
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
3d
Patient services specialist
SimonMed Imaging —Skokie, IL
- Full-time
- Background check
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
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2026-27 College and Career Support Center Specialist
Evanston Township High School —Evanston, IL
- Evenings as needed
- Spanish
- High school
- Mid-level
Specialist, Patient Support
TAPESTRY 360 HEALTH —Chicago, IL
- $20.00 - $29.50 an hour
- Full-time
- Bilingual
- Computer literacy
- Organizational skills
- AD&D insurance
- Paid holidays
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(USA) Member Specialist
Sam's Club —Evanston, IL
- $18.50 - $26.50 an hour
- High school
- Merchandising
- Continuous improvement
- Paid jury duty
- Disability insurance
HR Support Specialist - Entry Level
Insight —Chicago, IL
- $20 - $25 an hour
- Hospital
- Office
- High school diploma or GED
- Free parking
Quick Apply
Healthcare Documentation Specialist
RLDatix —Chicago, IL
- Email
- Remote
- Research
- Mid-level
- Paid holidays
- Disability insurance
8d
Client Relationship Specialist - Northbrook, IL
Charles Schwab —Northbrook, IL
- $56,000 - $87,500 a year
- Office
- Financial services
- 1 year
- Paid parental leave
- Employee stock purchase plan
Patient Access Specialist Full Time Days
Northwestern Memorial Healthcare —Evanston, IL
- $18.40 - $27.59 an hour
- Full-time
- Background check
- Hospital
- Computer literacy
- Tuition reimbursement
- 401(k) matching
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3d
DT Site Support Specialist Chicago Heights (F/M/X)
Solvay —Chicago, IL
- $78,800 - $98,500 a year
- Part-time
- Hybrid work
- Computer Science
- Mid-level
- Experience equivalent to degree accepted
- Disability insurance
- Employee assistance program
Service Desk Specialist
Barnes & Thornburg LLP —Chicago, IL
- $75,000 - $100,000 a year
- Overtime
- Computer literacy
- Research
- Mid-level
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Technology Support Specialist
Vedder Price P.C. —Chicago, IL
- $60,000 - $70,000 a year
- Monday to Friday
- Hybrid work
- Computer science
- Computer Science
- Computer literacy
- Profit sharing
- Commuter assistance
Employee Relations Specialist
Endeavor Health —Skokie, IL
- $32.60 - $48.90 an hour
- Full-time
- Word processing
- Writing skills
- Mid-level
- Free parking
- Wellness program
Continuous Improvement Specialist
InProduction —Chicago, IL
- $65,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
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REMOTE - Client Service Specialist
Gallagher —Rolling Meadows, IL
- $36,500 - $71,000 a year
- 8 hour shift
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account

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Specialist, Qualifications

Synapse Health -
Skokie, IL

Quick Apply

Job Details

$17 - $21 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Collaborate with healthcare professionals
Customer communication
Productivity software
Cross-functional communication

Full Job Description

Who We Are:

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.

Learn more at SynapseHealth.com and on Synapse Health's LinkedIn.

What We Need:

As a Specialist, Qualifications within the Customer Connect Center (CCC) at Synapse Health, you serve as a critical gatekeeper of clinical accuracy, documentation quality, and regulatory compliance. You are responsible for reviewing, validating, and maintaining medical documentation to ensure orders meet payer, clinical, and operational requirements before fulfillment.

In this role, you regularly interact with physician offices and, at times, prescribing providers to obtain, clarify, and validate clinical information. Your ability to efficiently interpret medical records, apply insurance and payer guidelines, and identify documentation gaps is essential to ensuring clean, timely, and compliant DME order processing.

This position is fully onsite in the Synapse Health office in Skokie, IL 60076.

What You Will Do:

Manage incoming referrals, ensuring all required clinical and supporting documentation is obtained within established timelines.
Review, record, and maintain all incoming orders and documentation within electronic medical records and document management systems.
Coordinate and process precertification and recertification requirements for Durable Medical Equipment (DME).
Apply payer and insurance provider guidelines to determine documentation requirements and authorization eligibility.
Perform routine audits of patient medical files to ensure accuracy, completeness, and compliance with internal standards and regulatory requirements.
Identify documentation discrepancies, errors, or missing information and work directly with referral sources and provider offices to obtain clarification or corrections.
Prepare, convert, and maintain paper and electronic documentation in accordance with organizational document storage and retention policies.
Maintain compliance with policies and procedures related to documenting, storing, and retrieving medical, legal, and insurance information in accordance with federal, state, and local regulations.
Respond to inquiries related to patient charts, documentation status, and qualification requirements.
Run insurance cost estimates, collect patient responsibility information, and explain rental versus purchase options when applicable.
Present and distribute provider documentation and product education materials to patients, coordinating electronic signature collection as required.
Support educational efforts by contributing to instructional materials and assisting with training for healthcare personnel, as needed.
Act with advocacy and urgency to ensure the needs of patients, prescribers, and referral sources are met efficiently.
Deliver a high-quality patient experience while meeting established performance metrics, including productivity, documentation accuracy, call quality, member satisfaction, first call resolution, and attendance.
Maintain strict confidentiality of patient health information and adhere to HIPAA and organizational privacy standards.
Partner with program leadership and senior team members on escalated cases or complex qualification questions.
Participate in an on-call rotation to support after-hours member requests.
Perform additional duties as assigned to support operational and team objectives.

What You Have:

At Synapse Health, we've intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:

2+ years of recent experience in healthcare equipment or durable medical equipment (DME), including roles in qualifications, customer service, logistics, transitions, or related functions.
Strong proficiency in Microsoft Office applications and the ability to quickly learn department- and role-specific systems.
Excellent organizational skills with the ability to manage high volumes of documentation accurately and efficiently.
Effective verbal and written communication skills, including collaboration with provider offices and internal teams.
Strong analytical and problem-solving abilities to identify documentation gaps, interpret guidelines, and resolve issues.
High attention to detail and a strong commitment to accuracy and compliance.
Must live within a commutable distance to Skokie, IL 60076 as this is a fully onsite position.

What Sets You Apart:

Customer-Focused: Builds strong relationships and delivers patient- and provider-centered solutions.
Effective Communicator: Clearly conveys documentation requirements and expectations across multiple audiences.
Nimble Learner: Quickly adapts to changing payer guidelines, workflows, and systems.
Action-Oriented: Approaches challenges with urgency, accountability, and follow-through.
Process-Minded: Identifies opportunities to improve documentation quality and operational efficiency.
Tech-Savvy: Comfortable learning and adopting new tools, platforms, and healthcare technologies.

Compensation:

The pay range for this position is $17 – $21 per hour. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.

What Sets Us Apart:

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We're committed to helping our team members thrive personally and professionally, which is why our benefits include:

Professional growth opportunities with compelling career paths
Healthy work-life balance supported by generous paid time off (PTO)
Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
401(k) savings plan with employer matching contributions

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Quick Apply

Refine Your Search

service support specialist jobs in evanston, il

Specialist, Qualifications

Adoption Home Study Support Specialist

Youth Development Specialist – Full Time | Up to $500 Hiring Bonus

Customer Service Specialist

Outbound Patient Enrollment Specialist

Customer Service Specialist - UI Health, Orthopedics Clinic

Patient services specialist

2026-27 College and Career Support Center Specialist

Specialist, Patient Support

(USA) Member Specialist

HR Support Specialist - Entry Level

Healthcare Documentation Specialist

Client Relationship Specialist - Northbrook, IL

Patient Access Specialist Full Time Days

DT Site Support Specialist Chicago Heights (F/M/X)

Service Desk Specialist

Technology Support Specialist

Employee Relations Specialist

Continuous Improvement Specialist

REMOTE - Client Service Specialist

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