Top 4 Front office manager hotel Jobs in Evansville, In

Front Office Manager
Fairfield Inn Evansville —Evansville, IN
- Mid-level
- Hotel
- Mentoring
- Paid holidays
- Disability insurance
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Assistant Hotel Manager
American Cruise Lines —Evansville, IN
- Full-time
- Bar
- Sales
- Military
- Dental insurance
- Vision insurance
Quick Apply

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Front Office Manager

Fairfield Inn Evansville -
Evansville, IN

Quick Apply

Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Succession planning
Hotel policy compliance
Hospitality industry recruitment experience
Managing teams in a customer support role
Coaching
Staff scheduling
Talent management
Tour guiding
Answering guest questions
Team scheduling
Managing hospitality teams
Mid-level
Frontline customer support management
Conducting guided tours
Team development
Mentoring
Hotel emergency procedures
Leading team collaboration initiatives
Reservation systems
Meeting facilitation
Events management
Hotel staff training
Talent career development
Hotel and accommodations guest complaints handling
Root cause analysis
Team motivation (leadership skill)
Hotel safety procedures
General management
Cross-functional communication

Full Job Description

The Front Desk Manager is a key leader in delivering exceptional guest experiences. This role upholds and models the company’s values, fostering a culture of collaboration, intuitive service, and trans-local hospitality. The manager leads the front desk team with passion, creativity, and professionalism, ensuring every guest interaction is memorable and personalized.

Uphold and role model the company’s values, while encouraging your direct reports to embody our values that drive collaboration, intuitive service, and trans local hospitality
Demonstrate passion and aptitude for all aspects of a guest’s experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism
Encourage your team to find creative solutions in order to accommodate guest requests whenever possible
Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes, enabling you to add a personalized touch that creates a special memory
Collaborate with and coach your team to complete the necessary activities for the day to ensure standards are achieved, ensuring an environment where associates feel supported and valued to exceed guests’ needs
Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates; responds swiftly and effectively in any hotel emergency or safety situations, and verifies all associates are trained and following proper emergency procedures
Maintain proper par on all operation supplies and departmental supplies while following the budget given to you by the General Manager
Act as a key partner with the General Manager and the operations leadership team, demonstrating a united front committed to providing the best possible guest experience
Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Guest
Services associates in order to create an environment that nurtures ideas and develops a future talent for succession planning in the department
Execute the delivery of property events to in-house guests and future guests
Foster open lines of communication within the department by helping to facilitate daily line ups, weekly leadership meetings, and monthly departmental all staff meetings to create a transparent dialogue amongst the team to voice ideas and concerns while addressing the department’s key priorities
Coach and mentor your team on the development of their skill set, fostering an environment of continuous growth; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities
Partner with Housekeeping and Engineering department heads to ensure hotel facilities and rooms are maintained in optimal condition is emphatic about the smallest detail which may go unseen by the untrained eye
Monitor all reservation channels, verifying that detailed reservation information is collected and handled properly according to standards and protocol
Champion departmental and hotel-wide initiatives and best practices (e.g., Lobby Ambassador, and Manager on Duty programs) by ensuring you take the time to communicate, train, and coach associates on the purpose of each initiative
Maintain regular communication with the General Manager to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Behaviors

Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity
Leader: Inspires teammates to follow them

Motivations

Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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front office manager hotel jobs in evansville, in

Front Office Manager

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