Why You’ll Love Working Here (Please review the application instructions at the end of this posting. All candidates are required to complete two assessments as part of the application process in order to be considered for the position.)
Serving Chicago pet families since 1998, Pet Care Plus is built on professionalism, transparency, and a genuine love for animals. If you thrive in a fast-paced environment and want to lead a passionate team, we’d love to meet you!
- Great Benefits: Health Care, FSA, Dental, & Vision Insurance
- Retirement: 401(k) with up to 3.5% company match
- Work-Life & Perks: Paid Time Off (PTO) + employee discounts on pet services
- Culture: We cultivate a supportive, positive, high-energy environment where accountable leadership and hard work are always recognized.
About the Role
We are seeking an energetic, hands-on Pet Resort Manager to lead daily operations across our dog daycare, boarding, grooming, and client-service departments.
This is an on-the-floor leadership role—you won't just be sitting behind a desk. You will be actively supporting staff, interacting with pet parents, and ensuring top-tier safety and sanitation standards across our facility.
Key Responsibilities
- Lead Daily Operations: Oversee daycare groupings, boarding schedules, feedings/medications, and facility walkthroughs to ensure a safe, clean, and happy environment.
- Develop & Coach the Team: Conduct daily huddles, manage scheduling, direct shift workflow, and foster a positive workplace culture.
- Elevate the Client Experience: Build strong relationships with pet parents and handle client inquiries or concerns with empathy and urgency.
- Maintain Safety Standards: Enforce rigorous sanitation protocols, disease prevention, and safe dog group-play dynamics.
What We’re Looking For
- Leadership Experience: At least 2+ years managing teams in a fast-paced environment (Pet care, veterinary, hospitality, or retail management experience is highly valued!).
- Pet Care Knowledge: Familiarity with canine behavior, group play, and pet care safety standards preferred.
- Hands-On Mentality: Comfort working active, on-the-floor shifts alongside your team.
- Flexibility: Availability to work weekdays, weekends, and holidays as operational needs require (we operate 365 days a year).
- Strong Communication: Excellent organizational skills and a proactive, solutions-oriented mindset.
As part of our application process, all candidates are required to complete two Predictive Index assessments.
Step 1 – Behavioral Assessment:
Please click the link below to complete the first assessment. It takes approximately 3–4 minutes and there are no right or wrong answers. Simply respond based on how you naturally tend to work.
https://assessment.predictiveindex.com/bo/CRBX/ResortManager_Jul2026_211041
Step 2 – Cognitive Assessment:
After you complete the first assessment, the second assessment will be automatically emailed to the email address you provided. This assessment takes approximately 12 minutes and is timed.
If you do not see the second assessment email, please check your junk or spam folder.
Both assessments must be completed for your application to be considered.
https://assessment.predictiveindex.com/bo/CRBX/ResortManager_Jul2026_211041
Ready to Lead the Pack?
If you’re ready to build a strong team, uphold high standards, and make a meaningful impact on pets and their owners, apply today!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
Work Days:
- Holidays
- Weekends as needed
Experience:
- Pet Industry: 2 years (Required)
- Management: 2 years (Required)
Ability to Relocate:
- Chicago, IL 60607: Relocate before starting work (Required)
Work Location: In person
