Location:
Portsmouth, NH, US, 03801
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Description:
Financial Coordinator I
On-site / Full Time / Portsmouth, NH
At Novocure, we're working to extend the lives of patients battling some of the most aggressive cancers. Every role here contributes to that mission - and as a Financial Coordinator I, you'll help patients navigate insurance and financial questions with clarity, empathy, and professionalism. Your work will support a smooth onboarding and treatment experience while connecting patients with the information they need.
ABOUT THE ROLE
We are seeking a Financial Coordinator I to join our Revenue Operations team in Portsmouth, New Hampshire. In this customer-facing role, you will serve as an important liaison between patients and internal partners, helping manage insurance benefit verification, financial communication, and other key activities that support patient onboarding and ongoing treatment.
This is a full-time, non-exempt position reporting to the Manager/Supervisor, Financial Coordination. The ideal candidate brings strong customer service skills, attention to detail, sound judgment, and the ability to communicate sensitive financial information in a respectful and reassuring way.
WHAT YOU'LL DO
- Serve as an initial point of contact for patients, explaining financial responsibilities with empathy and professionalism
- Complete insurance benefit verifications for new and existing patients and determine eligibility and cost-sharing amounts
- Help identify and address obstacles in the patient onboarding and ongoing treatment journey
- Proactively follow up with patients to gather required information and support a positive experience
- Respond to incoming calls and assist patients with insurance and financial questions
- Maintain accurate documentation of communications and account handoffs in relevant systems
- Collaborate with Revenue Operations colleagues and cross-functional partners to assess requests and respond with the appropriate urgency
- Ensure consistency and accuracy across patient-facing activities in alignment with Novocure's patient-forward mission
- Provide coverage and support for teammates as needed
- Take on additional responsibilities and priorities as assigned by management
ABOUT YOU
You are a thoughtful, service-oriented professional who understands that financial and insurance conversations can be complex and personal. You communicate clearly, listen carefully, and remain calm when resolving challenging situations. You are comfortable balancing independent work with close collaboration and can organize multiple priorities in a fast-paced office environment.
You bring a proactive mindset, strong problem-solving skills, and the flexibility to learn new systems and processes. Most importantly, you approach every patient interaction with empathy and a commitment to delivering an exceptional experience.
Minimum Qualifications
- Associate degree or equivalent professional experience preferred
- 2-3 years of experience in healthcare, customer service, or another customer-facing role
- Exceptional written and verbal communication skills
- Strong customer service skills, including the ability to de-escalate and resolve challenging situations
- Strong problem-solving and organizational skills with the ability to prioritize effectively
- Ability to work independently while contributing to a collaborative, team-oriented culture
- Adaptability and resilience in a fast-paced office setting
Preferred Qualifications
- Familiarity with basic medical and insurance terminology
- Experience with customer relationship management (CRM) or document management systems
- Proficiency with Microsoft Office Suite and SAP, with the ability to learn new software quickly
- Previous experience supporting patients or customers in a healthcare environment
HOW YOU'LL WORK
- Work on-site in our Portsmouth, NH location as part of the Revenue Operations team
- Partner closely with Financial Coordination colleagues and cross-functional teams
- Handle patient and account information with accuracy, discretion, and professionalism
- Balance scheduled responsibilities with changing priorities and time-sensitive requests
- Lift up to 20 pounds as needed
WHAT WE OFFER
This pay range which Novocure expects to pay for this role at the time of this posting is $24-26 per hour. This position may also be eligible for an annual bonus and restricted stock unit grant in addition to a full range of benefits. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.
ABOUT NOVOCURE:
Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you'll connect, grow, and make a real difference. We're a company with the drive of a startup and the strength that comes with 25 years of success.
Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers.
Our patient-forward values
– innovation
– focus
– drive
– courage
– trust
– empathy
#LI-KO1
Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Novocure is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email
[email protected].
If you're excited about this role, we encourage you to apply.
Nearest Major Market: Portsmouth
Nearest Secondary Market: Boston
