Top 2440 Customer success Jobs in Fairborn, Oh

Customer Experience Manager
LexisNexis —Dayton, OH
- $86,600 - $144,400 a year
- Full-time
- Management
- Analysis skills
- Organizational skills
- Parental leave
- Flexible schedule
Customer Success Rep I - Hybrid AZ/NJ/OH/FL
4 Over llc —Huber Heights, OH
- $18 - $19 an hour
- 8 hour shift
- Hybrid work
- Spanish
- English
- Microsoft Office
- AD&D insurance
- Paid holidays
Quick Apply
Customer Experience Manager
RELX —Dayton, OH
- $86,600 - $144,400 a year
- Full-time
- Management
- Analysis skills
- Organizational skills
- Parental leave
- Flexible schedule
Sales Consultant
Haverty Furniture Companies, Inc. —Beavercreek, OH
- $55,000 - $100,000 a year
- Weekends as needed
- Background check
- Computer literacy
- Microsoft Office
- Paid training
- Wellness program
Quick Apply
Commercial / Industrial HVAC Service Technician - Dayton OH (5 years Exp)
Greater Comfort Heating and Air Conditioning, Inc —Dayton, OH
- $68,640 - $108,680 a year
- Overtime
- Customer service
- 5 years
- Residential
- Paid holidays
- Health insurance
Quick Apply
Brand Ambassador - Lead Generator
Infinity by Marvin —Centerville, OH
- $18 - $35 an hour
- Part-time
- 18 years or older
- No experience needed
- Reliable transportation
- Paid training
- Flexible schedule
9d
Engineering Manager
The Champion GSE —Springfield, OH
- $100,000 - $120,000 a year
- Full-time
- Background check
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Specification Development Manager
Hallmark Building Supplies, Inc. —Dayton, OH
- From $70,000 a year
- Full-time
- Hybrid work
- Mid-level
- Commercial
- Health savings account
- Health insurance
Quick Apply
Sales Associate
S2 Solution —Springfield, OH
- $42,500 - $55,500 a year
- Full-time
- Customer service
- Residential
- In-person
- On-the-job training
- Employee discount
Quick Apply
Retail Specialist
Dave Dennis Chrysler Jeep Dodge Ram —Beavercreek, OH
- From $45,000 a year
- Full-time
- Sales
- Customer service
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Detmer Mechanical - Commercial HVAC Service Technician
Detmer & Sons, LLC —Dayton, OH
- $25 - $30 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Store discount
- Paid holidays
Mr. Rooter Service Plumber
Trades Holding —Dayton, OH
- $75,000 - $120,000 a year
- Clean driving record
- Customer service
- Mid-level
- Paid training
- Health insurance
Quick Apply
Director of Sales | Dayton Fairfield Inn Water Street
Dayton Water Street Fairfield —Dayton, OH
- Weekends as needed
- Spanish
- English
- Hotel
Quick Apply
Part Time Educator - Springfield City School District
Right at School —Springfield, OH
- $15 - $18 an hour
- Part-time
- Classroom
- Current TB test
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
2h
Sales Associate
WATSON'S —Dayton, OH
- $10 - $12 an hour
- Weekends as needed
- Sales
- Driver's License
- Bachelor's degree
- 401(k)
Quick Apply
Customer Service Manager
Logan A/C & Heat Services —Dayton, OH
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Profit sharing
- AD&D insurance
Quick Apply
Field Controls Technician
Thermo Systems LLC —Ohio
- Full-time
- Travel
- US work authorization
- Entry level
- Travel reimbursement
- Tuition reimbursement
Quick Apply
Restaurant Assistant Manager
IHOP —Springfield, OH
- $42,000 - $55,000 a year
- Weekends as needed
- Casual dining restaurant
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Assistant Teacher
KinderCare Ebert —Moraine, OH
- From $14.45 an hour
- Online Application
- Classroom
- Childcare
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
Direct Sales Associate
IGS Energy —Dayton, OH
- $20 an hour
- Weekends as needed
- No high school diploma
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply

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customer success jobs near fairborn, oh

Customer Experience Manager

LexisNexis -
Dayton, OH

Apply Now

Job Details

Full-time
$86,600 - $144,400 a year

Benefits

Parental leave
Flexible schedule

Qualifications

Management
Tooling
Project delivery management
Leading team collaboration initiatives
Project leadership
Cross-functional team management
Project stakeholder communication
Cross-functional communication

Full Job Description

Are you passionate about transforming customer experiences through data, innovation, and AI?

Do you enjoy leading cross-functional initiatives that drive measurable impact for customers and the business?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( http://www.relx.com ), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Role

As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This role combines strategic thinking, project leadership, data-driven decision making, and AI innovation to enhance experiences across digital and customer-facing touchpoints. You will work closely with cross-functional teams to identify opportunities, implement improvements, and champion a customer-first culture throughout the organization.

Responsibilities

Lead, coach, and develop a small team of CX specialists or coordinators (where applicable).
Own the full project lifecycle of CX initiatives: scoping, planning, execution, measurement, and iteration.
Design and implement customer journey improvements across digital and physical touchpoints.
Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities.
Build and maintain CX program documentation, playbooks, and standard operating procedures.
Identify, evaluate, and deploy AI tools (e.g. chatbots, sentiment analysis, predictive routing, personalization engines) to enhance the customer experience.
Partner with Product and Technology teams to integrate AI capabilities into customer-facing workflows.
Analyze customer feedback, NPS, CSAT, CES, and behavioral data to uncover experience gaps and opportunities.

Requirements

Experience in customer experience, customer success, or a closely related field.
Experience with journey mapping, service design, or UX research methodologies.
Familiarity with conversational AI, large language models (LLMs), or AI-powered CX platforms.
Demonstrated experience executing CX projects from concept to completion.
Proven AI fluency with practical experience using AI tools to improve customer-facing processes or experiences.
Strong analytical skills and proficiency with CX metrics and platforms such as Qualtrics, Medallia, Salesforce, Zendesk, or similar.
Excellent communication skills with the ability to influence stakeholders at all levels of the organization.
Experience leading or coordinating cross-functional teams or projects.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.If performed in Illinois, the base pay range is $90,900 - $151,700.If performed in Chicago, IL, the base pay range is $95,300 - $158,900.If performed in Ohio, the base pay range is $82,300 - $137,200.This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Refine Your Search

customer success jobs in fairborn, oh

Customer Experience Manager

Customer Success Rep I - Hybrid AZ/NJ/OH/FL

Customer Experience Manager

Sales Consultant

Commercial / Industrial HVAC Service Technician - Dayton OH (5 years Exp)

Brand Ambassador - Lead Generator

Engineering Manager

Specification Development Manager

Sales Associate

Retail Specialist

Detmer Mechanical - Commercial HVAC Service Technician

Mr. Rooter Service Plumber

Director of Sales | Dayton Fairfield Inn Water Street

Part Time Educator - Springfield City School District

Sales Associate

Customer Service Manager

Field Controls Technician

Restaurant Assistant Manager

Assistant Teacher

Direct Sales Associate

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