Top 16 Call center operator Jobs in Fairfax, Va

Contact Center Operator (SCA) - Day Shift
CACI —Washington, DC
- $28.19 an hour
- Full-time
- Research
- Bachelor's degree
- Data entry
- Health insurance
8d
Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Contact Center Operator (SCA) – Mid-Day Shift
CACI —Washington, DC
- $28.19 an hour
- Full-time
- Research
- Bachelor's degree
- 1 year
- Health insurance
8d
Contact Center Operator (SCA) – Evening and Weekend Shift
CACI —Washington, DC
- $28.19 an hour
- Full-time
- Research
- Bachelor's degree
- Data entry
- Health insurance
8d
Call Center Operator
Acclaim Technical Services —Chantilly, VA
- $80,000 - $104,000 a year
- Full-time
- Data entry
- Typing
- Communication skills
- Health insurance
- Employee stock ownership plan
Quick Apply
Call Center OC Operator I (FT)
i2G Systems —Falls Church, VA
- $19.50 - $21.50 an hour
- Full-time
- Bilingual
- Computer literacy
- Pass drug screening
- Wellness program
- Health insurance
Call Center OC Operator I (FT)
Kastle Systems —Falls Church, VA
- $19.50 - $21.50 an hour
- Full-time
- Bilingual
- Computer literacy
- Pass drug screening
- Wellness program
- Health insurance
Switchboard Operator
UVA Community Health —Manassas, VA
- $16.00 - $21.65 an hour
- Part-time
- High school diploma or GED
- Travel
- Typing
PBX Operator - The Watermark Hotel
B.F. Saul Company Hospitality Group —Tysons, VA
- $24.50 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Dispatch Operator
Triple Canopy INC —Washington, DC
- $29.26 an hour
- Background check
- Word processing
- Computer literacy
Telecommunications Operator (PRN)
MedStar Health —Washington, DC
- $18.40 - $29.74 an hour
- Weekends as needed
- Writing skills
- High school diploma or GED
- Trade school
1d
Switchboard PBX Operator
StoneSprings Hospital Center —Dulles, VA
- $14.25 - $17.10 an hour
- Full-time
- Mid-level
- Radiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
8d
Switchboard PBX Operator PRN
StoneSprings Hospital Center —Dulles, VA
- $14.25 - $17.10 an hour
- PRN
- Mid-level
- Radiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
8d
Switchboard Operator
MedStar Health —Clinton, MD
- $18.40 - $29.74 an hour
- Weekends as needed
- Hospital
- English
- Office
4d
Audio/Video Telecommunications Analyst/Operator
General Dynamics Information Technology —Washington, DC
- $93,662 - $107,712 a year
- Morning shift
- Customer service
- Mid-level
- 3 years
- Paid time off
- 401(k) matching

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Contact Center Operator (SCA) - Day Shift

CACI -
Washington, DC

Apply Now

Job Details

Full-time | Contract
$28.19 an hour
8 days ago

Benefits

Health insurance

Qualifications

Bachelor's degree

Full Job Description

Job Title: Contact Center Operator (SCA) - Day Shift

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Opportunity:

CACI is seeking a Contact Center Operator to join our team in Washington, DC. The candidate will perform the duties and responsibilities of a Contact Center Operator for the Department of Homeland Security (DHS) Contact Center. Responsible for responding to and routing public and customer inquiries. Candidate will need to respond to incoming calls from the customers to take their requests, answer questions and inquiries, provide information and handle complaints. Additionally, agents are responsible for making outbound VIP calls to set conference-calls while providing the highest level of customer service.

This position is required to be onsite full-time.

Responsibilities:

Under general supervision, the Contact Center Operator will have the following duties and responsibilities:

Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding products to customer service problems.
Providing customers with the organization’s service and product information.
Routing requests including; forms, and formal requirements requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Identify problems and provide applicable remedies.
Other duties as assigned.

The work shift for the position is:

Monday 8:30am – 5:00pm
Tuesday 8:30am – 5:00pm
Wednesday 8:30am – 5:00pm
Thursday 8:30am – 5:00pm
Friday 8:30am – 5:00pm
Saturday Off
Sun Off

Qualifications:

Required:

Candidate will need to obtain/keep DHS Entry of Duty (EOD) Access
Bachelor's Degree
One year of applicable experience
Excellent Customer Service in both written and verbal communications

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.

Minimum Required Hourly Wage:

$28.19

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply Now

Refine Your Search

call center operator jobs in fairfax, va

Contact Center Operator (SCA) - Day Shift

Call Center Operator - All Shifts

Contact Center Operator (SCA) – Mid-Day Shift

Contact Center Operator (SCA) – Evening and Weekend Shift

Call Center Operator

Call Center OC Operator I (FT)

Call Center OC Operator I (FT)

Switchboard Operator

PBX Operator - The Watermark Hotel

Dispatch Operator

Telecommunications Operator (PRN)

Switchboard PBX Operator

Switchboard PBX Operator PRN

Switchboard Operator

Audio/Video Telecommunications Analyst/Operator

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