Top 34 Customer service representative contra costa Jobs in Fairfield, Ca

Contact Center Representative
Travis Credit Union —Vacaville, CA
- $19.98 - $29.01 an hour
- Hybrid work
- Spanish
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Customer Service Representative-Contra Costa
California Traffic Safety Institute —Walnut Creek, CA
- $20.00 - $20.50 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Paid jury duty
- Health insurance
Quick Apply
19h
HR/Payroll Assistant
Contra Costa Electric, Inc. —Martinez, CA
- $24 - $30 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- ERP systems
- Paid holidays
- Health insurance
Sheriff's Dispatcher I
County of Contra Costa, California —Martinez, CA
- $91,956.96 - $101,382.60 a year
- Overtime
- Writing skills
- High school diploma or GED
- Driver's License
- Opportunities for advancement
Project Assistant
Contra Costa Electric, Inc. —Martinez, CA
- $25 - $39 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Paid holidays
- Health insurance
Detention Services Worker (Custodian)
County of Contra Costa, California —Contra Costa County, CA
- $48,806.46 - $59,324.57 a year
- Overtime
- Customer service
- Ability to lift 50 pounds
- Driver's License
Community Services Officer
City of Antioch —Antioch, CA
- $66,852 - $81,276 a year
- Weekends as needed
- Word processing
- Writing skills
- English
- Health insurance
- Dental insurance
6d
Purchasing Agent
Contra Costa Electric, Inc. —Martinez, CA
- $30 - $40 an hour
- Full-time
- Writing skills
- English
- Mid-level
- Paid holidays
- Health insurance
Communications Equipment Specialist I (Trainee)
Contra Costa County Fire Protection District —Concord, CA
- $81,643.50 - $90,011.95 a year
- Online Application
- Background check
- Customer service
- Military
- Health insurance
- Dental insurance
Quick Apply
3d
Warehouse Driver
Contra Costa Electric, Inc. —Martinez, CA
- $20 - $23 an hour
- Overtime
- CDL B
- Construction site
- English
- Paid holidays
- Health insurance
Tool Distributor
Contra Costa Electric, Inc. —Martinez, CA
- $20 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Paid holidays
- Health insurance
Communications Equipment Specialist I (Trainee)
County of Contra Costa, California —Contra Costa County, CA
- $81,643.50 - $90,011.95 a year
- Online Application
- Customer service
- Military
- Driver's License
3d
Operations and Office Administrator
United Faculty of Contra Costa Community College District —Pleasant Hill, CA
- $57,580 - $70,540 a year
- Full-time
- Customer service
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Mentor Recruiter
Mentor Community Services —Antioch, CA
- Full-time
- CPR Certification
- Marketing
- Mid-level
Psychiatric Technician
County of Contra Costa, California —Contra Costa County, CA
- $67,292.30 - $85,935.07 a year
- Full-time
- Acute care
- CPR Certification
- Psychiatry
- Retirement plan
Accounting Technician
County of Contra Costa, California —Contra Costa County, CA
- $69,037.12 - $88,163.27 a year
- Full-time
- Customer service
- Mid-level
- Office
6h
Relief Sales
Markstein Sales Co —Antioch, CA
- $50,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Estimator
Contra Costa Electric, Inc. —Martinez, CA
- $67,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Paid holidays
- Health insurance
B2B Business Development Representative – Independent Contractor
NURVYX —Contra Costa County, CA
- $2,500 - $6,000 a month
- Contract
- Hybrid work
- Research
- Mid-level
- Business development
- Work from home
- Flexible schedule
Quick Apply
10d
Water and Mold Remediation Technician
Lightspeed Restoration of Pleasant Hill —Pleasant Hill, CA
- $22 - $27 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Mid-level
Quick Apply

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customer service representative contra costa jobs near fairfield, ca

Contact Center Representative

Travis Credit Union -
Vacaville, CA

Apply Now

Job Details

$19.98 - $29.01 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching

Qualifications

Microsoft Outlook
High school diploma or GED

Full Job Description

Description

Varying Shifts: Monday-Friday between the hours of 8:00am-6:15pm, Saturdays are required 8:45am-4:15pm Day off TBD

39 hours/ week

100% Onsite at TCU Headquarters in Vacaville, Ca. No Remote or Hybrid available.

Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California.

We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available).

Summary: The Travis Credit Union (TCU) Contact Center is responsible for professionally managing member service inquiries via inbound calls, emails and live-chats in a high volume customer service environment. TCU Contact Center representatives’ actively understand the value of a great customer experience while expanding existing member relationships by identifying opportunities for additional credit union products and services.

Profile:

Provides world-class customer support through all member support channels with a focus on first-contact-resolution and problem solving for account inquiries.
Identify opportunities to deepen the member relationship by promoting and educating members around new products and services based on the member contact reason.
Based on experience, manages product/service inquiries of a more complex nature, i.e. Certificates, Individual Retirement Accounts, etc.
Follows up on member inquiries that are not immediately
Follows proper Contact Center policies and procedures when handling different topics. Suggests improvements and changes to processes and policies to improve productivity and members’ experience.
Uses proven decision-making skills when handling exceptions to policies or procedures within assigned authority.
Properly identifies, researches and resolves issues using multiple software applications.
Participates in ongoing training programs and maintains up-to-date information and working knowledge of all Credit Union products, services and promotions.
Coach, mentor, or train less senior representatives, as needed.

Required Skills:

Passionate about helping people, and able to learn quickly and acquire the knowledge to assist members accurately.
Must be detail-oriented with above average active listening skills.
Proficient in MS Office products (Word, Excel, Outlook).
Strong interpersonal and professional written and verbal communication skills to handle inquiries and issues with tact and diplomacy.
Ability to interact with diverse groups of people and be a team player.
Ability to work in a fast-paced, team-oriented environment. Efficiently organize work priorities and accurately complete multiple tasks within strict timeframes with minimal supervision.
Ability to navigate multiple interdependent systems and tools.
Highly skilled at researching and effectively resolving issues in a timely manner.

Required Experience:

Reports directly to assigned Supervisor/Manager, Contact Center.
This position has no supervisory responsibilities.
HS Diploma or equivalent.
Bilingual in Spanish/English preferred, but not required.

Levels:

Associate Contact Center Representative: Minimum 1 year credit union/banking customer service experience and/or inbound call center experience.
Contact Center Representative: Minimum 2 years credit union/banking customer service experience and/or inbound call center experience.
Sr. Contact Center Representative: Minimum 3 years credit union/banking customer service experience and/or inbound call center experience.

Compensation: Starting salary is commensurate with experience. In addition to our competitive benefits, this opportunity with Travis Credit Union has a range of:

Associate Contact Center Representative – Grade 7: $19.98/hour - $24.69hour
Contact Center Representative - Grade 8: $21.57/hour - $26.65/hour
Sr. Contact Center Representative - Grade 9: $23.49/hour - $29.01/hour

Our compensation philosophy considers various factors, including the scope and responsibilities of the position, as well as a candidate’s experience, education/training, and key skills.

Benefits:
At Travis Credit Union, we prioritize the well‑being of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union.

Eligible employees enjoy a robust benefits package, which includes:

Competitive medical, dental, and vision insurance
Mental health and wellness programs
Employee performance incentive plan
Merit-based salary increases
401(k) program with immediately vested employer match
Generous holiday and vacation policies
Exclusive TCU perks such as employee loan and credit card discounts

Travis Credit Union is an Affirmative Action Employer.
EOE / Individuals with Disabilities / Veteran Status

Apply Now

Refine Your Search

customer service representative contra costa jobs in fairfield, ca

Contact Center Representative

Customer Service Representative-Contra Costa

HR/Payroll Assistant

Sheriff's Dispatcher I

Project Assistant

Detention Services Worker (Custodian)

Community Services Officer

Purchasing Agent

Communications Equipment Specialist I (Trainee)

Warehouse Driver

Tool Distributor

Communications Equipment Specialist I (Trainee)

Operations and Office Administrator

Mentor Recruiter

Psychiatric Technician

Accounting Technician

Relief Sales

Estimator

B2B Business Development Representative – Independent Contractor

Water and Mold Remediation Technician

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