Position Overview
The Lead Mitigation Technician is responsible for supervising work on emergency and non-emergency service jobs to perform advanced techniques for water and fire mitigation, as well as remediate areas damaged by mold, water or fire. Responsibilities include maintaining a fully stocked and prepared company vehicle to drive to work sites, obtaining necessary paperwork, preparing work areas for demolition, cleaning, equipment setup, drying and continually monitoring moisture levels until project completion.
Responsibilities
The Lead Mitigation Technician will perform the following duties along with any additional duties as assigned by management per business needs:
- Oversee emergency water extraction services.
- Clean up and debris removal of drywall, cabinetry, and flooring that may be damaged.
- Perform demolition tasks.
- Responsible for the setup of emergency services equipment.
- Effectively supervise crew members and other employees on job sites.
- Adheres to EPA, OSHA and local requirements regarding safety and hazardous materials handling.
- Direct the teams in the use of the right PPE for the job.
- Review the daily requirements of projects, document progress and notify managers of progress and challenges encountered.
- Inspect all jobs on a weekly basis or as needed for quality control, safety and compliance.
- Provide appropriate field documentation and sketches for all projects.
- Develop humidity content records, complete psychrometry records and determine the drying objectives.
- Calculate the cubic meters of the affected parts of the building and request additional support in projects affected by large water losses.
- Responsible for maintenance and repair of drying equipment.
- Monitor consumable material stock.
- Perform daily inspections of vehicle safety and maintenance and keep these clean and in perfect conditions of use.
Qualifications
- IICRC water certification required.
- High school diploma or general education degree (GED) required.
- 5 years of supervisory experience in the restoration construction industry.
- Experience using MICA, Dash or any other related water mitigation software.
- Understanding of basic construction safety.
- Ability to effectively use communication devices and technology.
- Excellent problem solving, leadership and communication skills.
- Excellent written and verbal communication skills.
- Willingness to be flexible and adaptable based on business needs.
- Ability to work with time constraints to meet specific deadlines.
- Ability to travel and work at night and during weekends.
- Deep knowledge of the principles and practices of customer service.
- Strong attention to detail.
- Ability to interpret mold assessment protocols for remediation work.
- Eligible to operate a vehicle per company policy.
Physical Requirements
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Ability to safely use hand and power tools.
- Ability to lift 50 LBS and occasionally climb ladders, bend, kneel, and work in extremely hot, cold and humid conditions.
- While performing the duties of this job, the employee is regularly required to talk and hear.
Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Exposure to outdoor conditions, including inclement weather.
- Ability to work in a construction environment.
- The noise level in the work environment is usually moderate to high; ear protection is worn as needed.
Who We Are
Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.
At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.
If you’re ready to help people navigate chaos with confidence, we want to meet you.
Why Join Kustom
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A Culture That Wins Together - Teamwork, integrity, and a growth mindset define us
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Competitive Compensation - Paid weekly
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Total Rewards Benefits - Health, dental, vision, 401(k), PTO, and more
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Real Career Growth - Training, mentorship, and advancement opportunities to move into roles across the company
