Top 26 Call center Jobs in Falling Waters, Wv

Call Center Representative, Shepherdstown WV (VE260323903WV)
The Bowen Group - VEOCC —Shepherdstown, WV
- From $17.75 an hour
- Full-time
- Hybrid work
- Residential
- US work authorization
- Computer skills
- Paid holidays
- Disability insurance
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Seasonal (Temporary) Customer Service Call Center Agent
TRANZACT —Martinsburg, WV
- $15.50 an hour
- 8 hour shift
- Remote
- English
- High school diploma or GED
- Older adults
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Customer Service Representative
Larry and Sons —Hagerstown, MD
- $17 - $19 an hour
- Full-time
- Pass drug screening
- Mid-level
- Criminal background check
- Paid training
- Paid holidays
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Call Center Supervisor (4763)
Three Saints Bay, LLC —Martinsburg, WV
- Full-time
- Background check
- HIPAA
- Mid-level
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Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Martinsburg, WV
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
Call Center Quality Manager (4764)
Three Saints Bay, LLC —Martinsburg, WV
- Full-time
- Background check
- HIPAA
- Team management
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Bilingual Call Center Representative
Apple Valley Waste —Charles Town, WV
- $18 - $20 an hour
- Full-time
- Bilingual
- Residential
- High school diploma or GED
- Paid holidays
- Health insurance
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8d
Field Enumerator for Jefferson County, WV
National Association of State Departments of Agriculture —Shepherdstown, WV
- From $17.75 a year
- Part-time
- Hybrid work
- Residential
- Communication skills
- Outdoor work
- Cell phone reimbursement
- Work from home
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Telemarketer - State Farm Agent Team Member
Kasey Crafts - State Farm Agent —Charles Town, WV
- $13 - $22 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Opportunities for advancement
- Flexible schedule
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Sr. Dispatcher
Shentel —Inwood, WV
- $33,000 - $45,000 a year
- Online Application
- Microsoft Word
- Mid-level
- High school diploma or GED
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5d

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Seasonal (Temporary) Customer Service Call Center Agent
TRANZACT —Martinsburg, WV
Handle inbound and outbound calls lasting 15–30 minutes. Empathy, patience, and professionalism throughout long or consecutive calls. Full time, 8 hour shifts.
$15.50 an hour
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Outbound Customer Service Representative
IQVentures —Dublin, OH
Make high-volume outbound calls to customers from assigned lead queues. In this role, you will engage prospective customers through high-volume outbound calls,…
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Call Center Representative, Shepherdstown WV (VE260323903WV)

The Bowen Group - VEOCC
Shepherdstown, WV

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Job Details

Full-time
From $17.75 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Life insurance

Qualifications

Phone communication
Emotional safety support

Full Job Description

Call Center Representative

The Bowen Group, a GTSC company, is hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.

Location: This is a 100% virtual position. Your residence must be located within 60 minute driving distance to a Veterans Administration (VA) facility at Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, or Shepherdstown WV. Visits to the facility are for training, picking up equipment, troubleshooting, or dropping off items. Transportation to/from the facility is your responsibility.

Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member) to enter a federal facility.

Your Mission:

Help Veterans in potentially stressful situations find assistance. You MUST be an excellent communicator and have empathy for others with challenges in their life. Your mission is not to solve their problem. Your mission is to connect them to someone that can help. Engaging the Veteran until that connection is made is core to your mission.

Compensation:

Full time position of $17.75 per hour + 11 paid holidays + benefits of Medical, Dental, Life Insurance, and more. There are no part-time or seasonal positions.

You Need to Know

Extensive training will be provided. Training is part of your job. Accepting a position means commitment to completing your training. During training, you will be on camera at all times in an interactive classroom environment. Responsiveness and attention to training is monitored during training.
MUST have at least six (6) months of consecutive call center or contact center experience.
Positions staffed 24/7. All CCR positions require shiftwork.
Positions are NOT seasonal work. We want you as part of our team for years to come. There is an opportunity to grow into supervisory positions! We hire from within for supervisors.

About your Mission

Customer Service Representatives (CSRs) provide front-line operational support to Veterans for the Veterans Experience Office's premier Contact Center. In this role, you assist Veterans by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals, primarily Veterans and their family members and/or representatives. Some callers are stressed and you need the patience and empathy to help them find an appropriate resource.

QUALIFICATIONS AND REQUIREMENTS:

MUST have six (6) months of consecutive call center or contact center experience.
Your computer must direct-connect via cable into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay.
Upon successful completion of training, you will be equipped with a computer and other equipment necessary for your work.

Note: Wi-Fi-only high-speed internet can rarely sustain necessary internet speeds and reliable connectivity. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops.

You must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Your calls require your focus in assisting a Veteran. Sometimes the Veteran is under stress. A call can take just minutes to as long as an hour. Your mission: help!

Note: This is a 40-hour per work week position. This requires sitting at a desk and using a computer and computer monitor for 8 hours daily.

Ability to work under pressure by calmly and effectively dealing with escalating or difficult calls. Callers can be experiencing challenges in their lives.
Excellent verbal, interpersonal and written communication skills. You must be able to listen, talk, think and document your interaction in real time. Familiarity with the military and veteran community programs is a plus.
Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire. Requires Proof of eligibility to work in the United States and MUST have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member).

CORE FUNCTIONS AND RESPONSIBILITIES:

Learn, understand and explain Department of Veterans Affairs (VA) services and procedures.
Ask clarifying questions to identify complex or vague requests for VA services and information.
Accurately record details of calls and other service requests in an expected time frame.
Select appropriate VA services to meet the specific needs of Veterans.
Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public.
Use and navigate a multi-screen computer system with Customer Relationship Management (CRM) applications.
Maintain confidentiality and privacy of callers.

BOWEN PERKS:

Health and Dental Insurance - Employee Premiums 100% paid by Bowen!
Group Life insurance - Employee Premiums 100% paid by Bowen!
Short-term Disability - Employee Premiums 100% paid by Bowen!
Generous vacation and sick leave
11 Paid Federal Holidays
401(k)

The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.

The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Quick Apply

Refine Your Search

call center jobs in falling waters, wv

Call Center Representative, Shepherdstown WV (VE260323903WV)

Seasonal (Temporary) Customer Service Call Center Agent

Customer Service Representative

Call Center Supervisor (4763)

Licensed Insurance Sales Representative (Remote / Home-Based)

Call Center Quality Manager (4764)

Bilingual Call Center Representative

Field Enumerator for Jefferson County, WV

Telemarketer - State Farm Agent Team Member

Sr. Dispatcher

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