Top 330 Resources director Jobs in Falmouth, Me

Director, Customer Experience Transformation
Unum Group —Portland, ME
- $109,100 - $224,000 a year
- Full-time
- Bachelor of Science
- 8 years
- SQL
- Loan repayment program
- Disability insurance
10d
OUTREACH & INITIATIVES COORDINATOR
City of Portland, Maine —Portland, ME
- $71,429 - $80,394 a year
- Background check
- Mid-level
- Office
- Wellness program
- Paid holidays
Full Time Community Outreach Team Member
CADC LLC —South Windham, ME
- $20 an hour
- Temporary
- Customer service
- Computer literacy
- Office
- Flexible schedule
Quick Apply
Full Time Community Outreach Team Member
CADC LLC —Gorham, ME
- $20 an hour
- Temporary
- Customer service
- Computer literacy
- Office
- Flexible schedule
Quick Apply
Full Time Community Outreach Team Member
CADC LLC —Biddeford, ME
- $20 an hour
- Temporary
- Customer service
- Computer literacy
- Office
- Flexible schedule
Quick Apply
Nurse Manager (RN) - Inpatient Adolescent Behavioral Health Unit , 1NW
MaineHealth —Westbrook, ME
- $122,408.00 - $165,630.40 a year
- Email
- Nursing
- Psychiatry
- RN License
- Paid parental leave
- Parental leave
Clinical Supervisor - Children's Behavioral Health Home and Wraparound Services
The Opportunity Alliance —South Portland, ME
- Full-time
- Clean driving record
- Computer literacy
- Licensed Clinical Social Worker
- 403(b) matching
- Paid holidays
Quick Apply
Director of Finance
SMRT (BerryDunn Client) —Portland, ME
- $180,000 - $190,000 a year
- Full-time
- Hybrid work
- Background check
- CPA
- Mentoring
- Relocation assistance
- Health insurance
Quick Apply
12d
Full Time Community Outreach Team Member
CADC LLC —Brunswick, ME
- $18 an hour
- Temporary
- Background check
- Customer service
- Computer literacy
- Paid training
- On-the-job training
Quick Apply
Medical Social Worker Home Health Portland, ME
Elara Caring —Portland, ME
- From $70 an hour
- Part-time
- Background check
- Doctoral degree
- Up to 50% travel
- Paid holidays
- Health insurance
Quick Apply
Assistant Director - Anti-Trafficking Services
PREBLE STREET —Portland, ME
- $71,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Master's degree
- 403(b) matching
- Paid holidays
Quick Apply
10d
Assistant Director of Clinical Services
Tedford Housing —Brunswick, ME
- $35 - $36 an hour
- Full-time
- Background check
- LMFT
- Clean driving record
- Paid holidays
- Disability insurance
Quick Apply
Speech Language Pathologist
Child Development Services —Portland, ME
- $55,765 - $96,678 a year
- Full-time
- Background check
- Experience working with individuals with disabilities
- Writing skills
- Mileage reimbursement
- Paid holidays
Quick Apply
Preschool Physical Therapist
Child Development Services —Biddeford, ME
- $55,765 - $96,678 a year
- Full-time
- Background check
- Experience working with individuals with disabilities
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Early Intervention Occupational Therapist
Child Development Services —Lewiston, ME
- $55,765 - $96,678 a year
- Full-time
- Background check
- Experience working with individuals with disabilities
- Writing skills
- Mileage reimbursement
- Paid holidays
Quick Apply
RN Residential Nurse
The Opportunity Alliance —South Portland, ME
- Full-time
- Nursing
- Adults
- Mid-level
- 403(b) matching
- Paid holidays
Quick Apply
12d
Licensed Veterinary Technician
Stoneledge Animal Hospital —Westbrook, ME
- $22 - $26 an hour
- No weekends
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Early Childhood Special Education Program Manager
Child Development Services —Lewiston, ME
- $64,002 - $104,437 a year
- Full-time
- Background check
- Experience working with individuals with disabilities
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Childcare Center Director
Little Hands Daycare and Learning Center —Windham, ME
- $55,000 - $60,000 a year
- Full-time
- University
- Bachelor's degree
- Senior level
- Health savings account
- Health insurance
Quick Apply
2d
Yard Foreman
Swenson Granite Company LLC —Westbrook, ME
- From $23 an hour
- Online Application
- In person
- Inventory management
- Ability to walk for extended periods
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Director, Customer Experience Transformation

Unum Group -
Portland, ME

Apply Now

Job Details

Full-time
$109,100 - $224,000 a year
10 days ago

Benefits

Loan repayment program
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Technology advisory
Data-driven problem-solving
Stakeholder relationship building
Stakeholder management

Full Job Description

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This role serves as a strategic connector between the Enterprise CX Center of Excellence (CoE) and Value Stream teams, ensuring customer experience is embedded into business decision-making, prioritization, and delivery. Acting as the primary liaison to embedded CX resources, the incumbent provides leadership, governance, and enterprise-wide perspective to help Value Streams deliver measurable customer and business outcomes.
Partnering closely with key stakeholders across Value Stream and Operations, this individual influences strategy through customer insights, experience analytics, and CX best practices. They champion the Voice of the Customer, drive adoption of CX capabilities, and ensure consistency in how customer experience is measured, managed, and improved across the enterprise.
As a trusted advisor to senior leaders, the role identifies opportunities to improve customer outcomes, strengthen Value Stream performance, and accelerate transformation efforts through data-driven recommendations, capability enablement, and cross-functional alignment. Success requires exceptional influencing, consulting, and relationship management skills, coupled with strong experience in analytics, transformation, and experience management.
The incumbent shares accountability for advancing a customer-centric culture, scaling CX capabilities, and delivering sustainable business impact through the Value Stream operating model.

Principal Duties and Responsibilities

Implement CX measurement system for priority initiatives across the enterprise
- Facilitate and maintain the framework of key customer touchpoints throughout the lifecycle to collect voice of customer feedback across multiple channels
- Design and maintain CX measurement and reporting standards across the enterprise; apply survey design best practices
- Measure progress against annual improvement goals for the enterprise
Achieve CSAT Goals through analysis, reporting and delivering actionable insights
- Drive cross-functional analysis across the organization to elevate understanding, illustrate opportunities and help the organization improve Customer Experience consistently and cohesively. Play a key leadership role in technology and process assessment of key customer touchpoints
- Apply advanced quantitative and qualitative analytics to identify key drivers to achieve CX goals, leveraging analytic tools such as SPSS, SAS, R, SQL/Teradata, and Qualtrics
- Measure results to determine if efforts are driving desired outcomes consistent with CX goals, and support the evolution of the business model to drive optimal experiences. Constantly operate with a customer centric mindset, identify and analyze the most important components of customer engagement that can help drive business solutions and improve customer experience.
- Drive outcomes that will improve customer experience and operational readiness for digital solutions. Assure senior leadership and stakeholders understand customer expectations and insights, and promotes the use of data to support decisions affecting the customer
Create a CX-obsessed culture
- Communicate the CX strategy across the organization, ensures understanding, and gains buy-in
- Facilitate problem solving with operational and digital transformation leaders, participating as a continuous improvement and CX SME
- Embed with operational leaders and conduct targeted coaching to drive importance of CX
Perform other related duties as assigned.

Job Specifications

BA/BS or MBA preferred, or equivalent relevant experience.
8+ years of experience delivering value to customers through research, problem solving, analytics, and/or digital assets, or equivalent relevant experience.
Deep understanding of common CX metrics and measurement systems (NPS, CES, etc.); as well as the customer journey and behaviors & expectations to invest in technology
Proven experience delivering business results by driving operational change, through growing a CX culture with stakeholder management, & building buy-in with strong communication
Excellent problem solving, communication and critical thinking ability with strong understanding of Agile methods
Experience delivering data and/or digital based solutions that have a direct impact on customer experience.
Fundamental understanding of various research techniques and data analytics; including strong skills in conducting and analyzing quantitative research
Proven experience with statistical modeling leveraging industry tools (SPSS, SAS, R, SQL/Teradata, Qualtrics, Tableau etc.) to complete advanced driver analysis.
Turn data into action -Proactively identify and advocate for areas of opportunity Through Synthesis of detailed analysis and research into strategic insights and practical recommendations.
Ability to influence mid-level to senior management through personal interactions as well as the creation and delivery of presentations.
Comfortable asking tough questions – challenging mid-level to senior management throughout the transformation process
Proven results focusing on quality delivery and delighting customers; holds self to high standards of delivery
Collaborative team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
Superior consulting and advisory skills; ability to think conceptually, handle ambiguity, solve complex problems, and make thoughtful recommendations.

#LI-TO1

#LI-MULTI

~IN4

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$109,100.00-$224,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Apply Now

Refine Your Search

resources director jobs in falmouth, me

Director, Customer Experience Transformation

OUTREACH & INITIATIVES COORDINATOR

Full Time Community Outreach Team Member

Full Time Community Outreach Team Member

Full Time Community Outreach Team Member

Nurse Manager (RN) - Inpatient Adolescent Behavioral Health Unit , 1NW

Clinical Supervisor - Children's Behavioral Health Home and Wraparound Services

Director of Finance

Full Time Community Outreach Team Member

Medical Social Worker Home Health Portland, ME

Assistant Director - Anti-Trafficking Services

Assistant Director of Clinical Services

Speech Language Pathologist

Preschool Physical Therapist

Early Intervention Occupational Therapist

RN Residential Nurse

Licensed Veterinary Technician

Early Childhood Special Education Program Manager

Childcare Center Director

Yard Foreman

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