Campus Ministry Safety Manager Job Description
Position: Campus Ministry Safety Manager
Department: Program
Reports to: Program Director
FLSA Classification: Exempt
Summary
The Campus Ministry Safety Manager, under the direction of the Program Director, is responsible for ensuring a safe and welcoming environment at the New Life Center campus. This role leads the Shelter Ministry Support Staff and oversees contracted security personnel as needed. With a strong emphasis on presence, consistency, and compassion, the manager plays a vital role in protecting both people and the mission, while creating a culture that reflects Christ’s love. This position also functions as a ministry leader, actively sharing the hope of Jesus with guests and modeling Gospel-centered engagement for the team. The manager encourages guests toward faith, recovery and real transformation while equipping staff to do the same.
At New Life Center, our work is grounded in our Christian mission and values. Each role contributes to the ministry and operations of the organization. We seek staff who are committed followers of Jesus Christ, aligned with our Statement of Faith, and who model our REAL values — Respectful, Encouraging, Accountable, and Loving — in their work and interactions.
Essential Functions
Essential Function 1: Team Leadership & Oversight
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Supervise, schedule, and lead Shelter Ministry Support Staff across all shifts.
- Maintain safety teams visibility in all critical areas of campus.
- Provide hands-on coaching in hospitality, de-escalation, and policy enforcement.
- Facilitate consistent shift change meetings and ensure accurate hand-offs between shifts.
- Oversee and coordinate with contracted security personnel, ensuring alignment with NLC expectations.
- Train new and current staff on guest intakes, Mission Tracker documentation, use of security cameras, guest discharges, and incident reporting.
- Schedule and conduct regular (weekly or bi-weekly) meetings with direct reports, documenting relevant discussion points and action items in accordance with organization standards.
Essential Function 2: Safety and Incident Response
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Maintain a visible, steady presence on campus and respond directly to behavioral or emergency situations.
- Ensure all guests entering or re-entering the building pass through a metal detector and search process each time they return.
- Lead or support emergency preparedness efforts, including drills and protocols for fire, severe weather, active shooter, and medical emergencies.
- Oversee documentation of all incidents in Mission Tracker and ensure timely escalation to leadership.
- Monitor and maintain safety systems, including radio communications, cameras, alarms, panic buttons, and AEDs.
- Conduct routine walkthroughs and safety inspections of the campus to identify hazards, observe guest activity, and collaborate with staff on necessary corrective actions.
Essential Function 3: Campus Environment and Hospitality
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Promote a consistent culture of love, safety, and accountability in all guest interactions.
- Address guest behavior in alignment with shelter rules and a faith-based approach of love and compassion.
- Ensure common areas are clean, welcoming, and conducive to a healthy community environment.
- Support other departments in enforcing expectations, coordinating walkthroughs, and maintaining campus order.
Essential Function 4: Ministry & Engagement
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Model the Gospel in word and deed, offering hope, truth, and encouragement to guests.
- Lead your team in ministry, helping staff share the Gospel, pray with guests, and encourage participation in church and recovery meetings.
- Build strong, supportive relationships with guests while maintaining appropriate professional boundaries.
- Minister in moments of crisis or opportunity, pointing people to Christ.
Essential Function 5: Community & Compliance Coordination
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Develop and maintain strong working relationships with local emergency services, including law enforcement, fire, and EMS.
- Ensure alignment with local and state regulations and safety compliance standards.
- Stay current on trends in campus security, trauma-informed care, and community shelter best practices.
- Participate with other managers and directors in the development, review, and continuous refinement of organizational life safety policies, procedures, and emergency response practices to ensure the safety and well-being of guests, staff, volunteers, and visitors.
ADA & Reasonable Accommodation
New Life Center complies with the Americans with Disabilities Act (ADA). Qualified individuals are considered for positions based on their ability to perform the essential functions of the job, with or without reasonable accommodation. Reasonable accommodations will be provided in accordance with applicable law unless doing so would cause undue hardship or pose a direct threat to safety.
Position Reports to Billy Barnett, Program Director
Billy has been part of the ministry team since 2020 and oversees programs, including emergency and recovery services, supervision of shelter and case management staff, and database administration. Before joining the Mission, Billy worked in recovery ministries, helping individuals find freedom from addiction.
This job description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by the Program Director, the requirement for flexibility in helping others, or the highly valued team-oriented approach used for the overall benefit and success of New Life Center.
Personal:
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Must be engaged in a local church and exhibit a personal, evident, growing relationship with Jesus Christ.
- Compassionate heart for those in need.
- Willingness to serve others.
- Desire to see the lost transformed through the love of Christ.
Required Education and Experience:
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Associate or bachelor’s degree required.
- Current CPR/First Aid certification or willingness to obtain within 60 days of hire.
Preferred Education and Experience:
- Law enforcement, corrections (jailer), military, or private security backgrounds strongly encouraged to apply.
- Experience working with individuals experiencing homelessness, addiction, or mental illness preferred.
- Minimum of 2 years of experience in a social service field preferred.
- Degree in criminal justice, behavioral health, social work, ministry, or a related field is preferred.
- Ideal candidates may possess one or more of the following:
- POST Certification (Peace Officer Standards & Training)
- Military Police or Security Forces experience
- Correctional Officer / Jail Certification
- Security Guard License, OC Spray Certification, Use-of-Force or CIT (Crisis Intervention Training)
Additional Eligibility Requirements:
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Ability to pass a pre-employment drug test and background check.
- If in recovery, a minimum of one year of sustained recovery with active participation in a 12-step program is required; two or more years is preferred.
- Must possess a valid driver’s license, maintain an acceptable driving record in accordance with the organization’s insurance carrier requirements, and provide proof of insurance, as required for the performance of job duties.
Skills:
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Proven ability to lead a team and respond to crisis situations with wisdom and calm.
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Strong interpersonal, written, and verbal communication skills.
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Proficiency in Microsoft Office and data systems (Mission Tracker or similar).
Work Environment:
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Combination of office and frontline guest-facing work in a fast-paced, high-responsibility setting.
- Must be able to stand or walk for extended periods and occasionally lift up to 50 lbs.
- Fast-paced environment with occasional exposure to crisis and behavioral health challenges.
Religious Bona Fide Occupational Qualifications BFOQ
New Life Center is a faith-based Christian ministry. Consistent with Title VII of the Civil Rights Act, alignment with New Life Center’s Statement of Faith and values may be considered a bona fide occupational qualification (BFOQ) for this position. Employees are expected to conduct themselves in a manner consistent with the organization’s Christian mission, beliefs, and code of conduct.
