A client of Innova Solutions is immediately hiring for aDispatcher
Position type: Full-time, Contract
Duration: 6 months
Location: Fargo, ND 58102
Summary
The Dispatcher plays a pivotal role in orchestrating seamless service operations by efficiently coordinating service requests and aligning them with the right technical expertise. Acting as the central link between customers, field technicians, and internal teams, this role ensures smooth communication, timely execution, and exceptional service delivery. With a focus on precision and responsiveness, the Service Dispatcher drives operational efficiency while elevating overall customer satisfaction.
Key Responsibilities
- Act as the first point of contact by receiving, evaluating, and prioritizing incoming service requests.
- Strategically schedule and dispatch technicians based on urgency, expertise, location, and availability.
- Proactively monitor and optimize daily schedules, making real-time adjustments as needed.
- Foster clear, consistent communication with customers, technicians, and internal stakeholders to ensure transparency and service excellence.
- Generate and manage work orders through dispatch or service management systems with accuracy.
- Track job progress, service completion, and response times to maintain performance standards.
- Swiftly escalate critical issues or scheduling conflicts to ensure minimal disruption.
- Maintain detailed and accurate records of customer interactions, service activities, and dispatch updates.
- Coordinate emergency responses, preventive maintenance, and follow-up services effectively.
- Support reporting, analytics, and administrative functions to enhance dispatch operations.
Required Qualifications
- High school diploma or equivalent (associate degree preferred).
- Experience in dispatching, scheduling, customer service, or service coordination is advantageous.
- Strong organizational skills with the ability to multitask in a dynamic environment.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office and dispatching, scheduling, or CRM tools.
- Quick decision-making and problem-solving skills under pressure.
- High attention to detail and commitment to accuracy.
- Ability to work both independently and collaboratively across teams.
Preferred Qualifications
- Experience in HVAC, logistics, field service, or related industries.
- Familiarity with service management systems, ERP platforms, or scheduling tools.
- Understanding of geographic routing and territory planning.
- Experience managing high-volume service requests or call environments.
Key Competencies
- Customer-centric mindset
- Strong time management
- Effective coordination and prioritization
- Clear communication skills
- Analytical problem-solving
- Adaptability in fast-paced settings
- Collaborative teamwork
- Precision and attention to detail
Working Conditions
- Predominantly office or call-center based environment.
- May involve extended hours, rotating shifts, or on-call responsibilities based on operational needs.
- Regular use of phones, computers, and scheduling platforms.
Overtime Expectation
- Approximately 5 hours of overtime per week, depending on workload and operational demands.
Qualified candidates should APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Himanshu Kumar
614-918-0083
[email protected]
PAY RANGE AND BENEFITS:
Pay Range*: $20.00 - $21.68 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of America’s Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications
Website: https://www.innovasolutions.com/
Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.
INDGN01
Pay: $20.00 - $21.68 per hour
Education:
- High school or equivalent (Required)
Experience:
- Dispatching: 4 years (Required)
- Scheduling: 4 years (Required)
- Customer service: 4 years (Required)
- service coordination: 4 years (Required)
- CRM software: 4 years (Required)
- HVAC: 4 years (Preferred)
- Field service: 4 years (Preferred)
- Logistics: 4 years (Preferred)
Work Location: In person
